buddhafinder

One week into my hx4705, I'm having some problems. The screen flickers, goes yellowish dim, and it appears to be related to power and battery connection. It does it plugged into the wall and on usb and on battery.

Removing the battery for 10 seconds with power off still resulted in hard reset!

Finally, I bought this as "OEM" but it came in a HP box that wasn't original, was open, and had a home-made copy of the installation cd in it.

Should I:

1. Get a refund
2. Get it serviced under warranty
3. Take an exchange from the seller

whitelyt

Originally Posted by buddhafinder

One week into my hx4705, I'm having some problems. The screen flickers, goes yellowish dim, and it appears to be related to power and battery connection. It does it plugged into the wall and on usb and on battery. Removing the battery for 10 seconds with power off still resulted in hard reset! Finally, I bought this as "OEM" but it came in a HP box that wasn't original, was open, and had a home-made copy of the installation cd in it. Should I: 1. Get a refund 2. Get it serviced under warranty 3. Take an exchange from the seller

Welcome to the site.

If you call HP you'll find that you should still have the manufacturer's warranty on the device. I would recommend having HP service the unit.

__________________
Ted Whitely
whitelyt at ipaqhq DOT com

HP rx3715
Dell Axim X50v
HP 2215
Dell Axim X30

harleyxlc

I read your post on Brighthand. Sounds a bit fishy, but getting serviced by hp should resolve the issue. Glad they are covering it.

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Current PDA/phones:

T-Mobile G1

My sordid past:

Kyocera 6035, Kyocera 7135, Samsung i700, iPAQ 6315, iPAQ hx4705, Motorola a630, SE T610, BB 7100t, iPAQ rx3115, JAM 850, BB 8700g, Samsung i320, Motorola v360, imate KJAM, TMO SDA, TMO MDA, TMO Wing, AT&T Tilt

buddhafinder

Originally Posted by harleyxlc

I read your post on Brighthand. Sounds a bit fishy, but getting serviced by hp should resolve the issue. Glad they are covering it.

Maybe you read my post on Dave's ... or there's some other poor soul out there with the same problems!

I emailed the seller, but I like the HP solution better, I think. The only down side is that HP threatens to charge $86 if they determine the issue is my fault (physical damage, etc.) ... I didn't like how they used the word "non-negotiable" in the sentence when describing it and insisting that I "understand and agree." We're talking live chat to India here, but the part about the charge was clearly canned script from management.