Jack Cook

Geekzone reported that LogMeIn, Inc. has announced a new software that enables customer care representatives at wireless carriers, IT support organizations and corporate IT departments to quickly and securely access and remote control smartphones to diagnose and fix problems ? or even train end users.

LogMeIn Rescue Mobile, the newest software-as-a-service (SaaS) in LogMeIn's growing family of IT support services, is the first web-based service that enables technicians to remotely access and take control of a smartphone ? and optionally the connected PC - simultaneously. Technicians have a replica of the smartphone on their computer screen and can push buttons, manipulate the screen and control the device as if it were in their own hands.

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KPDUTY

Kinda contradicts the whole notion of "smartphone" when someone needs remote access assistance . . .

If things are that bad for a user . . . it's probably not wise to be a smartphone owner.

Ridiculus . . . or am I missing a serious use for this???

Originally Posted by Jack Cook

Geekzone reported that LogMeIn, Inc. has announced a new software that enables customer care representatives at wireless carriers, IT support organizations and corporate IT departments to quickly and securely access and remote control smartphones to diagnose and fix problems ? or even train end users. LogMeIn Rescue Mobile, the newest software-as-a-service (SaaS) in LogMeIn's growing family of IT support services, is the first web-based service that enables technicians to remotely access and take control of a smartphone ? and optionally the connected PC - simultaneously. Technicians have a replica of the smartphone on their computer screen and can push buttons, manipulate the screen and control the device as if it were in their own hands. View Original Blog Post

paulcb

I'm sure it's very usable. The problem is not with the smartphone, it's with the user. Most users are technically clueless about their phones and would be happy to have their IT login to their phone and fix it. Seems like a good idea to me.