radimus

While not a big fan of AOL, they are at least making an effort to address some of the more annoying complaints about account termination.

NEW YORK (Reuters) - Time Warner Inc.'s AOL reached a settlement with 48 states and the District of Columbia under which it will change its policy on account cancellations, officials announced on Wednesday.

The settlement stems from consumer complaints that AOL made it difficult to close down accounts -- for example, providing telephone service representatives with incentives for retaining customers who called to cancel the service.

Under the agreement, AOL will change its policy and make refunds to some customers. The settlement also covers other complaints about AOL billing practices.

Read the rest at: http://www.reuters.com/article/technologyNews/idUSWEN927320070711?feedType=RSS&rpc=22&sp=true

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Elrendhel

You'd think AOL would have learned after that much-publicized audio recording of an AOL representative refusing to cancel service.

Maybe they should be made to hire a 3rd party to process all cancellation requests, and pay the 3rd party for each cancellation. This way they have incentive to provide the best possible service. :)

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Elrendhel

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