Hey dwoolley: It is obvious you have an itch that needs to be scratched. You took direct "offense" to what I said. So...why don't you do everyone a favor and cancel your order!
Quote:
Actually even with the discount at Boxwave its still about the same price for the Brando....not that a couple of bucks makes a difference when you don't have the product....
If you are so adament about bashing Boxwave, why no go to some other company and make yourself happy! If you think everyone else is SO GREAT, and that you can easily find 20% off from someone else, and you are so sure you cannot get the service you feel you deserve from Wing...then cancel your order.
If this writing recoginition software is so wonderful that you cannot wait a while, go buy some overhead projector transparencies, cut them into the shape of your axim, stick it on the screen, and go to town writing. You only spend a few cents, you get the satisfaction of delivering your own product, and you accomplish what you started out to do...enjoy your software.
Economics? Commerce? What book would you recommend? As is typical is this land of the FREE, immediate gratification is all most seek.
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Originally posted by TwoShipps Hey dwoolley: It is obvious you have an itch that needs to be scratched. You took direct "offense" to what I said. So...why don't you do everyone a favor and cancel your order!
If you are so adament about bashing Boxwave, why no go to some other company and make yourself happy! If you think everyone else is SO GREAT, and that you can easily find 20% off from someone else, and you are so sure you cannot get the service you feel you deserve from Wing...then cancel your order.
If this writing recoginition software is so wonderful that you cannot wait a while, go buy some overhead projector transparencies, cut them into the shape of your axim, stick it on the screen, and go to town writing. You only spend a few cents, you get the satisfaction of delivering your own product, and you accomplish what you started out to do...enjoy your software.
Economics? Commerce? What book would you recommend? As is typical is this land of the FREE, immediate gratification is all most seek.
My apologies I didnt realize you were part of the Boxwave fan club
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Originally posted by TwoShipps
Just emailed my order in : Complete Essentials Kit for Dell Axim X3i (US Outlet Plug) - Qty. 1
Can't wait to get it. I keep reading the SWEET reviews from everyone about the screen protectors and had to get the entire kit, instead of just the mobile kit. Leave for Brazil in two weeks...hope it comes in by then!
Thanks again Wing!! You da man!
Instant gratification? You're missing the point again. They (not me) promised 24-48 hour turnaround time, they (not me) promised it would ship yesterday.
I would cancel the order in a heartbeat if they would tell me (and others) the actual shipping date (at this point I'm expecting the end of July).
You expected 2 weeks minimum...at least you won't be disappointed then.
dwoolley: I am not a member of the Boxwave fan club, nor will I ever be. As a matter of fact, I have never joined a fan club in my life. I will provide truthful reviews of products I have purchased, and companies I have done business with.
Wing...if you are out there, set the record straight on dwoolley's order.
__________________
Only the best...that is what I offer.
Take it or leave it...it is your choice.
You can cancel your order at anytime, even if it arrived to you. We will reimburse you completely because this is a group order INCLUDING shipping and handling. Just let me know.
It was never my intent to cancel if the order was processed in a timely manner....I've received a reply saying it shipped today (but then again I've received that same email before)....
I go and check the order status and sure enough its still "pending shipment".
Why is this so difficult? What is the real status?
Boxwave,
You may have explained this already and if so I apologize, I didn't see it. When does the discount post (back on my charge card) on these orders? Should it be applied by now? The charge is showing, but not the credit.
Thanks!
-------
Update: I got the credit! It hit my account today. 30% off! Yay! By the way, I had no problem receiving my order -It came only 2 days after I ordered it, regular mail. I'm very satisfied!
Your order should not be pending shipment. Give me your order #. Nearly every order should have shipped yesterday, Monday as was mentioned.
Wing
Wing
Some advice:
* Don't trivialize a customer concern by using the word "slight". Its obviously important to the customer
* Be upfront. I've heard the delay is due to the volume and complexity of the group order, system problems, backorder issues and now its the shippers
* Plan ahead. Boxwave implement a group purchase to drum up more business and can't handle the volume of transactions? Out of stock? Not enough staff?
* Fix the orders. There are a bunch of people in the X30 forum that are upset. Not good for return business or word of mouth/keyboard. You should contact them individually if you care about repeat business
* Exceed expectations. TwoShipps expects his stuff to ship in 2 weeks but wants the products before he leaves for Brazil. It might be a once in a lifetime opportunity. Make sure he gets his order shipped.
* Be proactive when problems arise. Contact the customer via email before they contact you. That way they aren't left in the dark.
And lastly as of right now....my order is still Pending Shipment.....
Dwoolley does have a point, several, here!
I posted a question above, see Wings response.
I sent this message to customer service:
Order #XXXXXXX
This order was supposed to have been shipped on 6/21/04.
Order Status says "Scheduled".
When should I expect the shhipment?
Thank you,
Here is the response from customer service:
Thank you for your email!
Our records indicate that your order shipped yesterday, June 21, 2004. It should arrive to you within the next few days.
Please let me know if you have any other questions or concerns!
Best Regards,
Today I get this e-mail"
Just wanted to let you know that the following items from your order
#XXXXXXX have been shipped and are on the way to your door:
ClearTouch (3-Pack), Dell Axim X3 - Qty: 1
This item shipped on 06/23/2004.
My take on this:
"* Be upfront. I've heard the delay is due to the volume and complexity of the group order, system problems, backorder issues and now its the shippers"
I would agree with Dwoolley here!
Fortunately I am not in a big hurry to get my order. I can wait, I'm still protected. I would like honest answers to my questions though. I am taking the word of other Aximsite users that the product is worth it, so I wait...:rolling:
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