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Old 03-16-05, 02:22 PM   #1 (permalink)
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Innopocket Magnesium Case.... Paint Problem? Solution!!!

Talk about customer service!!!

Ben from Innopocket contacted me yesterday to let me know that anyone having problems with the paint on the Innopocket Magnesium cases can have them replaced free of charge. They will be replaced after the paint the problem in production is remedied. Anyone one with this problem can contact Innopocket @ mag@innopocket.com

On a side note, my case performed nicely throughout the days at CTIA this week. I really like it.
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Old 03-16-05, 02:29 PM   #2 (permalink)
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Pictures....we want pictures!!!

Did you FleshMet any AximSiters?
Give away any shirts?


.....did I mention we want some pix?

:yelrotflm
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Old 03-16-05, 02:35 PM   #3 (permalink)
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Pics of members witht he T-shirt on would be awsome
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Old 03-16-05, 03:12 PM   #4 (permalink)
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Thats good to hear that Innopocket has good support to backup their product :)
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Old 03-16-05, 03:24 PM   #5 (permalink)
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Originally Posted by Frenchy
Pics of members witht he T-shirt on would be awsome
Did you mean "wet T-shirts"?
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Old 03-16-05, 03:59 PM   #6 (permalink)
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Does innopocket make a black case for the x30?
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Old 03-16-05, 04:24 PM   #7 (permalink)
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There's a new problem on another thread here regarding this case opening on its own (wont stay closed). I wonder it that can be brought to their attention as well.

PS, whats this I hear about a wet t-shirt?

-Q-
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Old 03-16-05, 05:51 PM   #8 (permalink)
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I don't know if this is a "replace-and-return" or a "replace-and-keep," but if anyone ends up with two cases out of this, I'd be happy to take the scratched one off their hands for, say, half-price. As long as it works, cosmetic blems don't bother me very much.
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Old 03-16-05, 06:27 PM   #9 (permalink)
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Chris,

Thanks, I sent them an email with my order number and delivery info, it would be nice to have one with the paint problem fixed. I like the case so much, even w/o the offer I would keep it w/o question.

Craig S.
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Old 03-16-05, 06:58 PM   #10 (permalink)
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and the button pushing problem......
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Old 03-16-05, 07:00 PM   #11 (permalink)
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Any idea when they might be shipping these again? i.e. how long are the production problems going to take to clear up?
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Old 03-17-05, 01:10 AM   #12 (permalink)
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what is the button pushing problem?
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Old 03-17-05, 08:30 AM   #13 (permalink)
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Originally Posted by casewiz
what is the button pushing problem?
this is the thread.
http://www.aximsite.com/boards/showp...8&postcount=14
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Old 03-17-05, 01:35 PM   #14 (permalink)
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Hi - Just wanted to jump in here and point out that this case is really awesome! My x50v now feels like a piece of Military hardware instead of a computer!

Also - I picked up an extra AC adapter for my ppc on Ebay for about $7 (there's tons of auctions for these)... and the ebay AC units connect with a "SNAP" to the x50v through the magnesium case where the Dell AC adapter does not (comes loose easily). So yeah might be worth it to go get one of these, as well as the travel cigarette lighter plugs which have the same connector on them. :approve:

http://cgi.ebay.com/ws/eBayISAPI.dll...761171486&rd=1

Also - standard shipping from Hong Kong was exactly 7 days to my house - not 3-4 weeks. yay!
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Old 03-17-05, 08:55 PM   #15 (permalink)
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I've also sent an email, hadn't really looked at it until today when I was in the car and the sun was bright, could clearly see where the black marker was used; I'm also having problems keeping the cover lock, it keep popping open, didn't do that the 1st few times I used it, so somehow it must be loosening up.

Gary
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