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Old 08-09-08, 04:02 PM   #1
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OMG!! whats wrong with my phone

i dont know why but all of a sudden my phone just wont start. i can turn it on but it gets stuck at that ATT logo. what the hell is wrong with my phone. I havnt done anything to it at all. Last time i did a rom change on it was months ago when that ATT test rom came out. It just kept saying storage memory was low so i turned off the phone and went to turn it back on and now im stuck like this.

What is wrong with my phone. Please do not tell me its bricked.......

ADDED: the last few weeks for some reason i would also keep loosing service to the network

Last edited by bronxmixed; 08-09-08 at 04:33 PM.
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Old 08-09-08, 05:27 PM   #2
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well apparently i have to take it to their warrenty depot place and get a replacement. this is crazy. i cant believe im going thru this. mind you im without a phone now. freaking ATT and its customer support is really starting to annoy me.
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Old 08-09-08, 05:32 PM   #3
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In that case, before you take it to them, have you tried a hard reset?
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Old 08-09-08, 05:57 PM   #4
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Originally Posted by Box View Post
In that case, before you take it to them, have you tried a hard reset?
how would i go about hard resetting it when i cant even load windows?
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Old 08-09-08, 06:41 PM   #5
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A hard reset is a hardware function and doesn't require the operating system to load.

First, have you tried a soft reset? Pushing the stylus into the small hole on the bottom of the phone.

Have you tried removing the battery?
this sometimes works to get things running again.

Be aware that if you do a hard reset all your data and programs will be lost.
It will be as it was when you took it out of the box when you first got it.

So, to quote the user manual that is available online,
Quote:
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the
same time, use the stylus to press the RESET button at the bottom of
your device.
2. Release the stylus, but continue pressing the two SOFT KEYs until you
see the following message on the screen:
This operation will delete
all your personal data,
and reset all settings to
the manufacturer default
settings. Press SEND to
restore manufacturer
defaults, or press any
other button to cancel.
3. Release the two SOFT KEYs, and then press the button on your
device.
Warning! Your device will be set back to factory default settings. Please ensure any
additional installed programs and/or user data have been backed up before
a hard reset is performed.
I would also suggest removing any SD cards you have.


If a hard reset doesn't work then you know you have a hardware problem that require you to get the phone replaced.
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Old 08-09-08, 09:27 PM   #6
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Originally Posted by Box View Post
A hard reset is a hardware function and doesn't require the operating system to load.

First, have you tried a soft reset? Pushing the stylus into the small hole on the bottom of the phone.

Have you tried removing the battery?
this sometimes works to get things running again.

Be aware that if you do a hard reset all your data and programs will be lost.
It will be as it was when you took it out of the box when you first got it.

So, to quote the user manual that is available online,


I would also suggest removing any SD cards you have.


If a hard reset doesn't work then you know you have a hardware problem that require you to get the phone replaced.
ok.... that actually worked. i didnt know there was a way to do a hard reset like that and its really sad that ATT didnt know that and couldnt offer that advice over the phone.

thank you so much :) that saved me a lot of trouble.

BTW: i had did all that you said before. take the battery out, sim out, soft reset. knew all that. just didnt know about the hard reset like that using those buttons.

Thanks again :)
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