smart

I have a big problem. I just got my Axim, and when I go to install ActiveSync 3.5 from the CD, I click Install, go to open from the current location, and then nothing happens. I also tried downloading 3.5 + 3.6 from the internet, and I can open them, and it shows me it's extracting some files, and then nothing happens. I was able to install 3.1 a while back for my IBM z50, but I need 3.5 for Pocket PC 2002. Does anyone else have this problem? Thanks in advance.

smart

Anybody? *bump*

JakeRich

Haven't had that problem but you could try going to where the files are being extracted to and see if there is a file called "Setup.Exe" or something like that and running it. Some installers just extract the files and then you have to run them yourself.

smart

I tried that. It works perfectly fine on my other computers.

Mike C

You don't have a pop-up stopper active, do you?
I seem to remember that CD uses HTML format, so pop-up stoppers see it as something trying to open a new browser window.
I believe my W2k pro also asks me if I want to run/install as adninistrator. Say no and run it as your user name.

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JakeRich

Quote:

Originally posted by smart@Jan 17 2003, 03:44 PM I tried that. It works perfectly fine on my other computers.

Some details, please. On the machine it runs, operating system, firewalls, popup stoppers, network, USB variation. On the machine it doesn't run, same stuff. Must be something between them that's killing the app.

smart

I have a feeling it has something to do with Installshield. A while back, I upgraded to Windows XP, and next time I ran something that used Installshield as a setup, I had to modify some registry entries. Does anybody know a site, or know themselves, all the registry entries that InstallShield uses to store it's information?

Quote:

You don't have a pop-up stopper active, do you? I seem to remember that CD uses HTML format, so pop-up stoppers see it as something trying to open a new browser window. I believe my W2k pro also asks me if I want to run/install as adninistrator. Say no and run it as your user name.

Well, I do have a pop-up stopper activated. However when I called Dell about my problem, they told me to take everything out of my startup (the pop-up killer included) and that still didn't help. My other computer also has the same pop-up killer and it works fine on that other computer.

Also, I can get to that window. The problem I have is that once I run the setup, it gives me a busy cursor for a few seconds, and then nothing happens. The program still runs; it shows an is_setup.exe in the background.

I have tried downloading both ActiveSync 3.1, 3.5, and 3.6. 3.1 will install perfectly on my computer. This is probably because it uses an older version of InstallShield. For both 3.5 and 3.6, it shows a "Files extracting..." dialog in the corner, extracting the files for the setup, but never actually runs the setup.

Quote:

Some details, please. On the machine it runs, operating system, firewalls, popup stoppers, network, USB variation. On the machine it doesn't run, same stuff. Must be something between them that's killing the app.

It's running on an Athlon XP 1.4ghz, Windows XP professional, no firewall, pop-up stopper is on, there's a wireless network, and I'm not sure what you mean by USB variation, but I think you mean the version so it's 1.1.

The machine it isn't running on is an Athlon 1.0ghz, Windows XP professional, pop-up stopper is off, there's a wireless network, and USB 1.1.

Once again though, I believe it has something to do with InstallShield, so if anyone has any information, please help.

Thank you.

JakeRich

Hmm, on my XP system the installshield worked fine, but the CD wouldn't autorun. I ended up exploring the cd, going to the /AutoRun directory and opening intro.htm directly. That started the install process and the rest ran fine from there.

I can't speak to registry changes, sorry.

And yes, variation was meant to be version. Bad hands....