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Did she sync the PDA to her desktop? If she did, it should have backups of the data and should be able to sync back to the PDA.
It's odd that she lost the data - yes, you shouldn't lose anything in ROM in WM5. Unless she was working on the calendar and task entries at the time and for some reason, they weren't saved to the ROM yet. Even then, there should be older entries, so it sounds like something got corrupted.
Other than that, no other way to retrieve the data that I know of.
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