kodiakbr

I just purchased my Axim X5 about 2 weeks ago along with an extra cradle for work. Dell was nice enough to separate out the two orders for me so that it didn't delay my shipping.

However, when I finally received the extra $40 cradle, there was no AC Adapter with it.

I called Dell thinking that there was clearly a mistake and I was told that it doesn't come with the extra cradle, you have to order the $ 20 AC Adapter with the cradle. I asked him, "You mean to tell me I have to spend $60 dollars to have another full cradle..?". Dell guys response, "Well, yeah it looks like it."

The guy taking my original order never mentioned this to me. I've been so excited up until now about my Axim, I already own a Palm Tungsten but my Axim is just so much better. I'm a die-hard Mac user and for me to buy the Axim has been a big deal to me. We only purchase Dell computers at work and I've never heard anything bad about them. In fact, I was pleasantly surprised at how great the initial order was, that was until this.

Has anyone else ordered the extra cradle..? Did Dell tell you about the extra cost...? I wouldn't be as mad as I am if they told me the full cost up front, but to do this just irritates me

Thanks for letting me vent. :D

This board is great, see you around.

Scott

Sandi

I have the Ax 300 so it didn't come w/ cradle. I then ordered the cradle after the fact. Nope, didn't come w/ ac adapter...had to use the one I had.

pigface

I ordered the extra cradle for work as well. It just looks so cool sitting on my desk, and it give the Palm peeps something to drool over. Anyway, I orderd the second cradle about a two weeks ago. It arrived a week later. Funny thing though, I received an e-mail from Dell stating the my order was back ordered and it wouldn't ship out until the end of the month.
;)

Anyway, I ordered my online so I kind of thought that I would have to oder the extra AC adaptor. It kust looked like Dell wasn't going to include it from the web site.

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Caveat Emptor

CalgaryCowboy

I ordered a 300 with the cradle. Asked if it came with ac too since iI want to sync at one place and charge at another. Was told to purchase an extra ac which I did. Now I am thinking that I am going to end up with two acs, one for the cradle and one for the exta I ordered. I mihgt send it back if I don't have to pay for shipping.

Tom61

That doesn't make sense. The serial cradle w/AC adapter costs $40, w/out AC costs $20... Why would the USB cradle be so much more?

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EscapePod

I use the cradle at home. For work, I bought the sync cable and extra charge (and an extra battery). Saw a USB sync cable at Extensys that charges as well as syncs.

bduvall

;) I did the same thing. I bought an extra cradle for home, received it, and there was no AC adapter. On the Dell Axim accessories website, it clearly states that the cradle will recharge the Axim...it doesn't say that it requires the AC adapter. Knowing that other peripherals draw power from the USB port, I thought this was the case with the cradle. I called technical support, and they actually told me that the cradle should recharge it without the AC adapter!!! Get a manual people!!! Finally, customer service told me that it needs one. I reluctantly ordered it, and I griped so much they gave me free overnight shipping. I gave them a pretty hard tongue lashing about informing future customers on their website that the adapter is totally necessary to recharge. ARRRGGHHH!!!!

...otherwise, I love my Axim! :P

zolo

Good news my friends, Dell has given us a caveat emptor with which to beat theirs.

If your Axim has a faulty nav. pad (like mine and many others), call tech support and get a replacement on the way. I just received my replacement yesterday and it was even worse than the first. So I called to return it and get yet another on the way.

Here's the caveat for us; when the replacement comes, it is shipped with an AC power supply, a software bundle with license, all literature, battery, backup battery, and, of course, stylus. I specifically asked the technician, named Jeremy, when I requested the second replacement what I should send back with the faulty replacement unit. He said, "send only the unit, keep the cables and everything else." I'm keeping the battery, the power supply, the stylus, the backup battery, the discs w/license- EVERYTHING but the unit itself per Jeremy's instructions. If indeed they don't care, this means that for your trouble (and I've had alot), you get a free extra battery and power supply along with the software and everything else when you have a faulty unit.

Now, I'm not encouraging you to be fraudulent about this. If you have a legitimately faulty unit and Dell really doesn't care what they get back except the unit itself then the above is true and legitimate.

I'll let you all know if they contact me about the battery, P/S and software when all they get back is a stripped down unit. That's what I was instructed to send back, so that's what I'm doing. I honestly feel that it's worth the trouble to get a perfectly functional unit- after all, that's what we paid for!

Payroll

All,

I was also disappointed to find that I only received one power cable with my order which included the sync cable and the USB cradle.

After making sure I went through the boxes and being VERY sure that I hadn't overlooked my second power cable, I called the Dell Customer Support line.

I've gotta admint that they took may call quickly and told me that they would send out my second power cord via two-day delivery.

The cord arrived as promised and I now have power at work and home.

The CS rep that I spoke to stated that I SHOULD have received a power cord for both of my syncing options and apologized for the confusion.

Not sure if they were willing to work with me because I explained the situation in a calm rational way (instead of venting like I wanted to do) or because they're now realizing that they need to supply power with any sync option.

Regardless, they made me a happy customer.

Hoping this story helps other disappointed customers,

- Mark