The TCP/IP network transport is not installed

phoelwin · 02-18-03, 02:25 AM

Error message pops up, Mobile Device - "The TCP/IP network transport is not installed." Axim will not sync, it did yesterday. I have Win XP Home Edition, how can I fix this?

Sdowright · 02-18-03, 03:52 AM

I had the exact same message after I upgraded my McAfee firewall software. Went round uninstalling and reinstalling everything with McAfee and Activesync, tweaking all the network settings trying to get it worked out. Finally just uninstalled the firewall part and put ZoneAlarm on my PC and things work fine now. Axim syncs everytime!:rolling:

phoelwin · 02-20-03, 03:54 AM

Uninstalling McAfee Personal Firewall did get rid of the TCP/IP problem, but now I cannot get Activesync to establish a connection. I've tried soft reset & PC reboot, uninstalling activesync, and all troubleshooting suggestions - still not connecting. Axim shows up in Device Manager as OK when USB cable is attached, but the Axim does not show as a connected device in Activesync and the Partnership Wizard does not start.
Any other solutions, suggestions?

phoelwin · 02-20-03, 08:20 PM

Dell tech support suggested system restore to date prior to McAfee Personal Firewall installation, works like a champ!