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Unfortunately the support at Dell Canada might actually be better if it was outsourced to say, Guam.
Its is very possible that the person that you talked to didn't know the difference between WPA and WEP.
Dell has yet to announce whether or not the X3i, current model or future, will support WPA. Though there is no reason that it could not. WPA requires no additional hardware. It would be a purely software upgrade.
I guess we'll see.
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