roboto

Apparently on the contrary of what we've heard about Sony not taking care of dead Pixels they are going to, Just report your problem to a tech support guy and you should be good to go.

From Sony's Web site:

Sony Computer Entertainment America (SCEA) warrants to the original purchaser that each of the constituent products of this PSP system shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase (the “Warranty Period”). If one or more of the aboveidentified products is determined to be defective during the Warranty Period, SCEA’s liability shall be limited to the repair or replacement of this product with a new or refurbished product at SCEA’s option. For the purpose of this Limited Warranty, “refurbished” means a product that has been returned to its original specifications. You must call 1-800-345-7669 to receive instructions, and then must deliver the product, freight prepaid, to the authorized service facility specified to obtain repair/replacement services.

U.S. & Canada, please contact SCEA Consumer Service at 1-800-345-SONY (7669) Monday - Saturday 6:00 AM - 8:00 PM PST and Sunday 7:00 - AM 6:30 PM PST

Hopefully all goes well!
-Mike

mrp04

But they say that an LCD isn't defective if it doesn't have more then 5 dead pixels. Are you sure it works? Because that would be great, except the refurbished part. But, they might just send you another that might have even more dead pixels!

roboto

its possible, but i think Sony will take care of this and fix the dead pixel problem, I haven't seen a company make a device that had so many of them with dead pixels

mrp04

as i said somewhere else, its not sonys fault, its the LCD manufactures fault

makarman

Originally Posted by mrp04

as i said somewhere else, its not sonys fault, its the LCD manufactures fault

Yes, exactly. Anyway, I heard that it says in the manual or something that Sony will replace a screen with more than 5 dead pixels. 5 dead pixels, though, is a little much in my opinion. Maybe 1 or 2 is okay. But 5?

imported_FallN

Sony doesn't see 5 or less dead pixels as a "defect". The LCD industry allows for up to 5 dead pixels and considers that "acceptable". That's the bad part. With large LCD screen normally a few dead pixels don't matter and you normally don't notice them anyway, but on a device with a 4" screen held 8 inches from your face, 5 dead pixels are disaterous and incredibly noticeable! But Sony, in general, stands by the "5+ dead pixels and we'll fix it, but anything less isn't a defect" rule... I you happen to get dead pixels, immediately go back down to the store you purchased it from and ask for a new one. You are within your right and the return window to do so.

If you can't get to a store or you purchased online and they have an unreasonalbe return policy, you'll need to contact Sony directly. Let them know that even ONE dead pixel on a 4" screen of a $250+ portable gaming device is unacceptable! If enough people kick up a stink over their $250+ PSP, I'm sure they'll be forced to address this issue.

roboto

FallN, quite a few people would have to convince Sony to do that. Pixel problems happen alot. Replace every unit with them could Cost ALOT of money.
3-5 pixels is probably replacable, 1, doubtful.

imported_FallN

I agree completely, Roboto, but the PSP was rushed to the American market so some "sacrafices" were made. Obviously, quality control was one of them and that a customer should not have to absorb. The PSP cost the customer ALOT of money. 1 dead pixel is 1 dead pixel too many, IMHO.

I've had 4 Dell Axims. Not one of them with a dead pixel, although a few people have stated they have gotten a dead pixel, Dell typically replaces the unit. Well, why is it that dead pixels are out of control with the PSP from what I've been seeing and reading? *cough*Quality Control*cough*Rush to market*cough*

That's not a normal LCD issue, but an issue of sloppy manufacturing and no fault of the buyer's. Why should the customer pay $250+ for a shoddy product? The PSP in general is a great product with great potentialm but shaky manufacturing isn't ok by any means.

Again I say, if you get dead pixels, take it back from whince it came and get one that doesn't have a dead pixel. When these bum units start to flood Sony's return department maybe they'll get the hint.

roboto

Yes i agree as well, i think Sony should have not manufactured these like crazy just so they could make the world record for selling. I would be fine waiting for one if it was perfect, 1 pixel can be considered annoying, say if on the middle of the screen. But if it is just off to the side, most people don't really care, My friend has one with a dead pixel , it really isn't that bad, but i can see why someone could be annoyed

imported_FallN

See, that's the thing. I've been reading about a whole slew of dead pixels in one given unit. Some are SMACK DAB in the middle of the screen or lined up in a column or another formation... again, on such a small screen that's held a few inches from your face, it's increidbly noticable. I can understand how it might be "unreasonable" for someone with a 27" LCD TV to whine about ONE dead pixel, but one a 4" screen?? That's cause for some upset if the customer deems it so.

jsm30625

That is why the need to develop OLEDs and then holographic projections, but then again every technology has its kinks.

O_oo_oo_O

Not to sound stupid, as I undoubtedly will just by asking this question, but how can you tell which are dead pixels? Yes, I do own a PSP. >_>

mrp04

a pixel that is always one color, and doesnt change, or is way to bright, or is never on is a dead pixel

roboto

yeh it couldbe really annoying, but i suggest don't go searching for the dead pixel, if you can't see it, don't try and find a problem as i always say

imported_FallN

^^^ Agreed! And if it ain't broke don't break it, lol!