Active Sync Problem

andersqf · 02-03-08, 01:53 PM

Active Sync has worked OK till now. I have moved
and when I connect my USB cable I can no longer
get contact. On the PC side I am told that Active
Sync is connecting but that is all that happens. On
the Axim side (X51v) I am told that I must install
Active Sync 4.1 or higher. Well, 4.1 is the version
I got so what is it complaining about?

I do not remember what USB port I used but should
this not be transparent?

I have reinstalled Active Sync without getting any
further.

Any suggestions?

Thanks for any answer.

Anders

Jogga · 02-03-08, 02:00 PM

Hi andersqf, welcome to Aximsite

The usual advice may be pertinent:

Use a primary USB port and not a hub port
Try different ports (to exclude problems with the pc)
Make sure that any updates to your AV & firewall are still allowing bi-directional communication
Check for any damage to the pins on your device
Make sure that you have any patches for your pc (particularly if you use a DELL!)
Try soft resetting your device
Try uninstalling and then reinstalling ActiveSync
Back up and try a hard reset

Good luck

GJIsh · 02-05-08, 01:23 AM

If you still have a partnership you may want to delete it and create a new partnership. I know I've had that issue and it cleared up after deleting the partnership.

Morphy · 02-22-08, 11:57 PM

Let me know if you found a solution as I have the same problem (with my x50v running wm2003se).

StewartK · 02-26-08, 05:26 PM

Hi
Just registered so sorry if my question has been dealt with but I to have a problem up to today i have been able to fully sync with my laptop contacts calendar & inbox plus tasks notes etc. but now I cannot sync the contacts, Calendar & Inbox I can howevery sync everthing else tasks notes etc.
the message against calendar contacts & Inbox says "sync status is on the device" all other items have "syncronized" against them.
also at the last sync all contacts, calendar events on the PDA were removed.
I would appreciate some advice

runnr548 · 02-26-08, 06:04 PM

My active sync worked good until I upgraded to ActiveSync v 4.5 It would sync quite well and life was good, until I turned my pc off. When my pc was started again, my internet connection was dead. After restoring my pc to pre active sync 4.5, my internet was once again alive. I tried this 4 times with the with the same results each & every time. Any thoughts???

runnr548 · 02-26-08, 08:27 PM

Any thoughts? hmm...

StewartK · 02-28-08, 04:50 AM

re my entry above i.e.

Originally Posted by StewartK

> Hi > :-
the message against calendar contacts & Inbox says "sync status is on the device" all other items have "syncronized" against them.
also at the last sync all contacts, calendar events on the PDA were removed.
I would appreciate some advice

would it be worth doing a Hard reset?
if so do I lose programs on the PDA
I know I will lose my info on Notes etc

but I can back that up:)
your views would be appreciated

Stewart

Jogga · 02-28-08, 12:19 PM

Originally Posted by StewartK

re my entry above i.e.

would it be worth doing a Hard reset?

Maybe, but before we get to that point, let's see if we can figure out what's gone wrong. :)

Originally Posted by StewartK

if so do I lose programs on the PDA

Maybe! If you have a current backup or have kept copies of the programs on your laptop (coupled with any registration numbers/details) then you can simply reinstall them.

Conversely, if you don't have the originals and/or a backup, then you will not be able to recover those applications following a hard reset.

Originally Posted by StewartK

I know I will lose my info on Notes etc

but I can back that up:)
your views would be appreciated

Stewart

You don't give a lot of detail about your setup, so it's difficult to offer specific advice and generic guidance can be found in my earlier post. If none of the suggestions work, it may be time to look at ActiveSync.

What version of ActiveSync are you using? It may be worth trying an earlier or later version.
Have you checked to ensure that Contacts are selected to sync? (From AS on your PC select Tools > Options...> Contacts (depending on version!) and check the box). Try unchecking and saving (forcing a resync) and then return and check the option again.
Make sure that AS resolves conflicts in favour of your PC (rather than your ppc) - From AS select Tools > Options... > Settings

The precise route through the menus may vary depending on your configuration. If you can provide some additional information on your setup, more detailed directions can be provided.

Good luck.

Jogga · 02-28-08, 12:26 PM

Originally Posted by runnr548

My active sync worked good until I upgraded to ActiveSync v 4.5 It would sync quite well and life was good, until I turned my pc off. When my pc was started again, my internet connection was dead. After restoring my pc to pre active sync 4.5, my internet was once again alive. I tried this 4 times with the with the same results each & every time. Any thoughts???

Sorry runnr548, are you saying that you have reinstalled an earlier version of ActiveSync or that you are still persevering with 4.5?

Clearly, if it is the latter, an earlier version may restore your configuration to its former rude health. :)

However, I have seen similar problems with a lack of memory, so it may be worth checking that you have sufficient disc space.

Another thought is that your AV may need to be amended to allow Activesync to access the PC and Internet. Some AV programms get a little grumpy if you upgrade without consulting them first

StewartK · 02-29-08, 04:33 PM

Hi Jogga
thanks for your input I have tried as you suggested but I still get the same problem
you asked for details of my setup well here goes:-
Active sync version 3.7.1 [build 4034]
Dell Axim X50V

I have 2 computers which I use
My main computer is Pentium 4 2800
1536MB [DDR SDRAM]
Windows XP Pro
OS Service pack Service pack 2
And my Notebook
Intel Pentium M 1244Mhz
1270 MB [DDR SDRAM]

Windows XP Pro
OS Service pack Service pack 2

in active sync [on computer] I have tried clicking on the tasks contacts, calendar & inbox
I get the message below
Synchronisation cannot be completed, because a connection has not been set up with a server. To create a connection, enable synchronization with a server and click configure. Then, click Connection and enter server information
I have looked at the new window
window “Connection Information”
Synchronization with a server can be synchronized with a Microsoft Exchange Server with Exchange ActiveSync
Tick box :- this server uses an SSL connection
Then username
Password
Domain
I have had a look at some of the settings and n ote on file there is a option to delete partnership but that is greyed out

once agin you input would be appreciated
all the best
Stewart

Jogga · 03-02-08, 02:33 AM

Originally Posted by StewartK

Hi Jogga
thanks for your input I have tried as you suggested but I still get the same problem
you asked for details of my setup well here goes:-
Active sync version 3.7.1 [build 4034]
Dell Axim X50V

Well, the first thing that's worth trying is upgrading ActiveSync to v4.5. You can download it free from the Windows Mobile website.

Originally Posted by StewartK

in active sync [on computer] I have tried clicking on the tasks contacts, calendar & inbox
I get the message below
Synchronisation cannot be completed, because a connection has not been set up with a server. To create a connection, enable synchronization with a server and click configure. Then, click Connection and enter server information
I have looked at the new window
window “Connection Information”
Synchronization with a server can be synchronized with a Microsoft Exchange Server with Exchange ActiveSync
Tick box :- this server uses an SSL connection
Then username
Password
Domain
I have had a look at some of the settings and n ote on file there is a option to delete partnership but that is greyed out

once agin you input would be appreciated
all the best
Stewart

I wonder if trying the Fake Server trick would solve the problem?

I'll find the link and repost it here.

Jogga · 03-02-08, 02:38 AM

ActiveSync (links to MS Windows Mobile)

Fake Server Trick - Aximsite

Julie · 03-02-08, 03:54 AM

Originally Posted by StewartK

Hi
Just registered so sorry if my question has been dealt with but I to have a problem up to today i have been able to fully sync with my laptop contacts calendar & inbox plus tasks notes etc. but now I cannot sync the contacts, Calendar & Inbox I can howevery sync everthing else tasks notes etc.
the message against calendar contacts & Inbox says "sync status is on the device" all other items have "syncronized" against them.
also at the last sync all contacts, calendar events on the PDA were removed.
I would appreciate some advice

''

When i've seen the "sync status is on the device" before, it's usually because you've got a setting in ActiveSync set to sync to a Server. Check out those options in Activesync and make sure you don't have them set to sync with a Server:

Open up Activesync on your computer, select Tools > Options - Is the "Enable syncronization with a server" option checked?

StewartK · 03-02-08, 02:36 PM

Originally Posted by Julie

''

When i've seen the "sync status is on the device" before, it's usually because you've got a setting in ActiveSync set to sync to a Server. Check out those options in Activesync and make sure you don't have them set to sync with a Server:

Open up Activesync on your computer, select Tools > Options - Is the "Enable syncronization with a server" option checked?

Well done item resolved :approve: when I deleted the check mark for "Enable syncronization with a server"

I now can syncronise my Contacts & Calendar I expect so long as I adhere to the above rule I will be able to Synchronise with with inbox on my main computer:)

thanks to everyone who has helped :cheers:

Stewart