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upgrade activesync
the axim ships with 3.5, but 3.6 was released 7th Feb. I also agree about installing the software before connecting - Dell do say so in the manual, but they don't mention about the cradle. Don't plug the cradle into the pc until activesync is loaded.
Reboot the pc (not necessary but helps)
launch activesync
follow the wizard and when it starts to poll your ports THEN plug the cradle in (with the axim in it). Drivers will then be loaded for windows and then i'd upgrade activesync
Also ensure you push the axim into the cradle *firmly* - if you just pop it in, it will charge, but synching is very unreliable and every time you tap on the screen it disconnects the thing.
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