Oultook issue

Wildcard · 01-22-06, 03:48 PM

This is kinda outta place but I figured you guys might be able to help. Whenever I open Outlook 2003 on my computer I get an error message that says:

"The add-in “c:\progra~1\mcafee.com\vso\outscan.dll” could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu."

It also gives the same error when my Axim sync's. I tried the detect and repair option that is suggested but it didn't help. I used to have mcafee on my computer but my subscription ran out and and I was able to get Mcafee Enterprise through work so I just deleted it and installed the new version. Can anyone help PLEASE!!

AKAJohnDoe · 01-22-06, 03:58 PM

As you infer, outscan.dll is a component of McAfee. A Google search of "outscan.dll" shows a number of places from which to download it. However, it certainly sounds as if the real issue is that McAfee was improperly uninstalled.

harleyxlc · 01-22-06, 06:37 PM

In Outlook, go to Tools, Options, Other, Advanced Options.

Near the bottom there should be a button for Add-in Manager. Open that and remove the McAfee add-in.

And I agree, that should be uninstalled when you uninstall McAfee.

Wildcard · 01-22-06, 10:36 PM

Quote:

Originally Posted by harleyxlc

In Outlook, go to Tools, Options, Other, Advanced Options.

Near the bottom there should be a button for Add-in Manager. Open that and remove the McAfee add-in.

And I agree, that should be uninstalled when you uninstall McAfee.

Well I did that and it seems to have fixed the problem. I don't know what happened with Mcafee. I had a crash and ended up reformatting my HD shortly there after and was unable to find any other traces of it. Thanks.