four86

If your Axim were to die in 2008 or when they stop making them. How would they go about replacing it? Would they bump you up to the next model?

cricmate

LOL, then I think its better not to buy this complete care. Stupid policy I would say.

Originally Posted by Stu-be

You'll love this. Just got off the phone with Dell about extending AximX50v warranty. Here's the skinny. If you purchased Dell's Complete Care Warranty (Technical Service/Advanced Exchange/ AND Accidental Damage Service you cannot extend it once your purchase is complete. If you only purchased the Technical Service/Advanced Exchange warranty you can extend it while still under warranty. Well then, I asked, "Can I pay to extend only the Technical Service/Advanced Exchange portions of my warranty for another year, and I just won't have the Accidental Damage coverage?" NO, Dell will not let you do that! Once you have chosen a Complete Care Warranty you cannot even extend just the basic portions included in this more comprehensive warranty. We don't make these things up folks. Too strange.

cricmate

OK, I just talked to a dell sales representative. They definitely gives extenstion to Complete care. Whoever you told they doesn't give is wrong.

adriana

wow this is scary i was planning on getting the complete care warrenty. tell me how it goes.

Fairlane

Seems the common theme here is that Dell support/sales is extremely inconsistent. I suppose that's an unfortunate side-effect of being an enormous company. I used to work for one of the "Big 3" as a field engineer and I ran into that more than I would like. Getting to to the top is extremely difficult. STAYING there is even harder!

That said, I still thoroughly love my Axim. I've used online chat tech support once with no problems and have not yet (fortunately) had to make use of my extended warranty.

cricmate

Well, as I mentioned about this thread to the sales representative, he totally denied that there is such issue with warranty. He told me I can extend any time I want before it gets expired.

today I ordered an Axim x51v with 1 yr complete care. I have told the sales representetive to give me written in email saying that I can extend it whenever I like. :D

Stu-be

Originally Posted by cricmate

Well, as I mentioned about this thread to the sales representative, he totally denied that there is such issue with warranty. He told me I can extend any time I want before it gets expired. today I ordered an Axim x51v with 1 yr complete care. I have told the sales representetive to give me written in email saying that I can extend it whenever I like. :D

I think your sales representative was misinformed. However, Cricmate, you are absolutely correct that what was needed was something from Dell giving us their policy in writing.
I just got off the phone with Dell's warranty department. After going through two reps I got to a supervisor. The reps could not send me an e-mail, but he could. I will copy his e-mail below:

-----------------------------------------------------------------
-----Original Message-----
From: US_DHS_Service_Sales [mailto:us_dhs_service_sales@dell.com]
Sent: Tuesday, November 01, 2005 5:14 PM
Subject: Re: FW: Warranty extensions and lack thereof (KMM22413281I21063L0KM)

Warranty on Dell axims after point of sale cannot be extended if they contain complete care, The only warranty that can be extended is the coverage type without complete care. So Advise to your purchases on all dell handheld devices in the future having complete care to purchase the timeframe you are looking for at the time of purchase as complete care can only be purchased at time of purchase on axim handheld devices. I apologize for any troubles regarding this matter.
Thank you for contacting Dell.
-----------------------------------------------------------------


To date, I have had no problem with my Dell AXIM X50v. I did want to extend my warranty. However, it appears that I am just SOL. Oh well. I guess it ends on Nov 12, 2005 and that's that.

Stu-be

Originally Posted by Stu-be

I think your sales representative was misinformed. However, Cricmate, you are absolutely correct that what was needed was something from Dell giving us their policy in writing. I just got off the phone with Dell's warranty department. After going through two reps I got to a supervisor. The reps could not send me an e-mail, but he could. I will copy his e-mail below: ----------------------------------------------------------------- -----Original Message----- From: US_DHS_Service_Sales [mailto:us_dhs_service_sales@dell.com] Sent: Tuesday, November 01, 2005 5:14 PM Subject: Re: FW: Warranty extensions and lack thereof (KMM22413281I21063L0KM) Warranty on Dell axims after point of sale cannot be extended if they contain complete care, The only warranty that can be extended is the coverage type without complete care. So Advise to your purchases on all dell handheld devices in the future having complete care to purchase the timeframe you are looking for at the time of purchase as complete care can only be purchased at time of purchase on axim handheld devices. I apologize for any troubles regarding this matter. Thank you for contacting Dell. ----------------------------------------------------------------- To date, I have had no problem with my Dell AXIM X50v. I did want to extend my warranty. However, it appears that I am just SOL. Oh well. I guess it ends on Nov 12, 2005 and that's that.

Update: Thursday afternoon, out of the blue, I get an unsolicited telephone call from Dell asking me if I would like to extend my Axim warranty. I chuckled and told her about my previous calls. She said, "Oh no, we can do that."
I said, I hope you won't mind if I ask you to put that in writing. I have copied it below:

-----------------------------------------------------------------

This is Charity from Dell Incorporated. I have spoken w/ one of our representative from Extended Services Dept,specializing warranties and they have confirmed that you can actually extend Technical Service/Advanced Exchange warranty w/o extending the Accidental Damage coverage.
As I have mentioned during our last conversation, this information was first verified by one of our representative from technical support.
I'll try to give you a callback tomorrow so incase you will be needing further assistance as to finally extending the warranty, then we can have a representative from extended services to assist you.
At your service,

CHARITY CABALLERO
Special Case Manager
DELL Incorporated
-----------------------------------------------------------------
Dell has decided to reverse it's previous written position and will now allow me to purchase an extention of the Technical Service/Advance Exchange portions of their Customer Care Warranty but not the Accidental Damage portion. Great.

The moral of this little Dell episode is: AFTER YOU GIVE UP ON HOPE AND FAITH, ALONG COMES "CHARITY".

(always go for the easy pun)

Tankman

Originally Posted by gmplr831

I agree with the others here. You must have gotten someone who knew nothing about the Dell policy, because you can indeed extend it if you want.

Nice, so you can track where email comes from, the ISP's
user address, BIG whoop. I would ban this practice from Aximsite.
Why do you do that? I think you need some education. :realmad:

I might think a moderator or SYSOP would say, "Stop." :realmad:

MonAccount

Can any people here who were successful extending their warranty explain the phone options/departments you chose?