Must be alot of broken Axims - Dell Profit Falls 28 Percent on Charge
For all those complaining about faulty Axims, apparently your not the only one.
DALLAS - Dell Inc.'s quarterly income disappointed Wall Street for a second straight quarter Thursday as the world's largest personal computer maker saw its income dip 28 percent on repair and restructuring charges.
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Net income fell to $606 million, or 25 cents per share, in the third quarter, from $846 million, or 33 cents per share, in the same period last year. The quarter's results were hurt by $442 million in charges Dell took to repair a faulty computer component and costs related to restructuring.
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Dell probably doesn't sell enought Axims to make much of a difference in their quarterly earnings. PDAs are are a pretty small market. The faulty computer component was in their desktop - a faulty capacitor.
I would have to think some of their discounting policies have to be hurting them as much. With a little effort and patience you can buy almost anything from them for about half their retail price. Great for consumers, but they have to sell more than twice as many units to make the same profit. (remember that they have to support the units they sell)
Dell probably doesn't sell enought Axims to make much of a difference in their quarterly earnings. PDAs are are a pretty small market. The faulty computer component was in their desktop - a faulty capacitor.
Couldn't have said it better. We might speculate and add a few
additional "pitfalls" for Dell.
1) Long hours on the phone, customer service or tech support = High phone bills
2) Outsourcing to the Mideast = More personnel than required
3) Language barriers (See Item #1 above)
4) MS's WM5 (Adds to Item #1 above) 5) PDA + Desktop + Laptop = Users going "elsewhere" seeking equipment with "understandable" support personnel Total = -28%
My company ordered about 30 Dell x300 laptops and almost everyone was sent back during 3 year perion for repair: hard drive over-heating, eithernet port dies, ant etc. That would cost them a lot of money. But I like their no-hassle return-to-depot service.
OK, bad hardware is the nature of the nature fo the beast when it comes to PCs. It happens and will always happen. However, Dell attitude and process in dealing with the average consumer are terrible. Good customer support goes a long way, once upon a time Dell was the best, now they are the worst.
Dell lost a contract to sell hardware to my compnay. The Dell rep that came to pitch us did so much back stroking I thought he was an olympic swimmer. I know it is not the poor guys fault, but the proof is in the pudding so to speak. People are fed up with bullshit support.
It wasn't just me either, alomost everyone at the meeting has had terrible support from them in the past few years, and we don;t mean once in a while. EVERY SINGLE TIME.
I work in IT, supporting a large number of small business clients. Most of them run their servers and desktops / laptops from Dell. Do we ever have problems = sure, but overall I think Dell equipment (from the Axim straight up through their servers) is very good and well-priced. My experience with their support is also that they're good - not amazing, but good, timely response and knowledgeable people the vast majorty of the time.
They're a 'local' company for me, but when you have to support the stuff every day believe me local bias is not going to color the opinion.
Over the last year I have seen a noticible improvement in customer service. That being said I bought a 700m that had to have a ram chip replace and a motherboard replace within a month of its purchase. I bought a four year complete warranty and it that is an indication then they are going to have multiple returns. I have also had a ton of axim. They have been replaced with relative ease, but I would rather they just work than have to spend time getting them replaced.
That was awfully presumptous to assume it was the axim. Your post title is a little misleading don't you think? You might want to change it.
Actually, no I don't think it's misleading because if you actually read the title you would see that it is presented as opinion, not fact. I thought this forum was for such purposes, but thank you for clarifying. My next post will be complete with annotated bibliography entries
Although I appreciate the voracity with which you defend the Axim, I find it a little sad that you feel compelled to respond to a post that may show it in a less than stellar light. I happen to own 3 Axims and I find them to be excellent tools for both work and play, however I don't spend my time trolling the forums looking for posts that don't positivly promote them.
If your response was flamebait,call me sucker for taking it but I'm tired of people posting responses to forum entries that "rub them the wrong way" about something they might be a tad too passionate about.
-ACf
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Actually, no I don't think it's misleading because if you actually read the title you would see that it is presented as opinion, not fact. I thought this forum was for such purposes, but thank you for clarifying. My next post will be complete with annotated bibliography entries
Although I appreciate the voracity with which you defend the Axim, I find it a little sad that you feel compelled to respond to a post that may show it in a less than stellar light. I happen to own 3 Axims and I find them to be excellent tools for both work and play, however I don't spend my time trolling the forums looking for posts that don't positivly promote them.
If your response was flamebait,call me sucker for taking it but I'm tired of people posting responses to forum entries that "rub them the wrong way" about something they might be a tad too passionate about.
-ACf
You do seem to be quite presumptous! I read my post quite carefully and no where did it offer what you call a defense or promotion of the Axim. Maybe you should stop making assumptions about what I said and just read what was written. You seem like to hear what you want regardless of fact or reality. On the other hand, I will defend my communications when someone like yourself misrepresents what I stated.
As far as you opinion is concern, as misinformed as it seems to believe that Dell's bottom line is can be affected to this extent by Axim, you're entitled to it. It just seems to a very narrow and presumptous view of the economic factors impacting Dell's financial picture. PDAs are such a small piece of their business that it would require a suspension of disbelief to take that opinion seriously.
I don't think HP scores much better. Customer service just isn't that important anymore with many companies. Companies and customers say price is king. Most people and companies make purchasing decisions on price anymore. If consumers demanded it to the point that price is secondary, companies would put more resources in it. If consumers demanded quality to the point that price is secondary, companies would put more effort making sure it works properly the first time and everytime. If we collectively demand that our purchasing dollars are linked service and quality, we might get it.
Sometimes we consumers (corporate and personal) speak with a forked tougue. We say service and quality are important but we often buy on price. We to some extent enable manufacturers to treat us poorly.
You do seem to be quite presumptous! I read my post quite carefully and no where did it offer what you call a defense or promotion of the Axim. Maybe you should stop making assumptions about what I said and just read what was written. You seem like to hear what you want regardless of fact or reality. On the other hand, I will defend my communications when someone like yourself misrepresents what I stated.
As far as you opinion is concern, as misinformed as it seems to believe that Dell's bottom line is can be affected to this extent by Axim, you're entitled to it. It just seems to a very narrow and presumptous view of the economic factors impacting Dell's financial picture. PDAs are such a small piece of their business that it would require a suspension of disbelief to take that opinion seriously.
Gee, thank you for giving me permission to post a suggestion to illict discussion. Just out of curiosity, where do you get your numbers regarding the percentage or Dell's business that PDA's take? Since your making such a direct statement, quoting facts regarding percentages, doesn't the burden of proof lie on your shoulders? Isn't it true you have no idea of Dell's financial picture regarding the impact brought forth by the Axim? I admit I have no idea what the impact PDA's have on Dell's figures in terms of production, support, R&D, returns, refurbs, advertising, shipping costs, licensing, etc... I just find it interesting you regurgitate speculation spoken all over the internet and tout it as gospel.
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Gee, thank you for giving me permission to post a suggestion to illict discussion. Just out of curiosity, where do you get your numbers regarding the percentage or Dell's business that PDA's take? Since your making such a direct statement, quoting facts regarding percentages, doesn't the burden of proof lie on your shoulders? Isn't it true you have no idea of Dell's financial picture regarding the impact brought forth by the Axim? I admit I have no idea what the impact PDA's have on Dell's figures in terms of production, support, R&D, returns, refurbs, advertising, shipping costs, licensing, etc... I just find it interesting you regurgitate speculation spoken all over the internet and tout it as gospel.
Your continued persupmtions and defensive behavoir suggest an age or maturity level. First, do you recall my stating a number? I don't think so! You seem so strident in your defense to the point you don't mind being misleading or dishonest. I'll freely admit than I don't have numbers or percentages. I don't have numbers on the size of a basketball as compared to the moon in my back pocket either. It's also apparent that the moon is larger than a basketball.
The next apparent fact is manufacturers tend not to state PDA sales volumes. If one were savy enough understand the surface realities, the actual numbers are not needed. Let's walk through those and if the concepts still seem elusive to you, i'll perform the reseach for you to illustrate it further. Dell makes (or purchases for resale) desktop computers, notebooks, servers, monitors, storage devices, mp3 players, and the software and accessories necessary to support them. They also sell digital cameras, plasma televisions, LCD televisions, inkjet printers, laser printers, and networking equipment manufacturered by other companies. Most of these items cost more and/or sell in much higher volumes than PDAs. Any Garner report will bare this out. Garner also publishes estimated revenus on PDA/Smartphone sales along market share estimate info So on the surface, you opinion sounds totally implasible.
I don't need to see numbers to tell that an 18 wheeler is much larger than a mazda miata.
Another method to discount your theory would be to look at the comparitive large revenues of Dell which sells many things and compare them to the much smaller revunue of Palm which pretty much offers just smartphones and PDAs. Palm with smaller revenues far outsells Dell PDAs in volume. RIM outsells Dell. HP outsells Dell.
Why should I have 'a burden of proof'? You obviously made your post with nothing more than a wild hair up your .... with zero supporting facts and I must provide facts and percentages to support what I say. You have some nerve! Live by the standard yourself before you try to suggest it to me.
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