alee16

Just read this article on a new customer service improvement at Dell. I wonder if it will really help.

http://www.businessweek.com/magazine...n_id=rss_daily

aximbigfan

MOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO did i just see a flying cow?

chris

wmrawls

Talk is cheap. Of course we should give them the benifit of the doubt.....right

alee16

Not that it matters that much to me, I just sold my x51v and got a Sharp C1000. I thought it would be better to have a pda that works with no need for support (there isn't any support in the US) than one that needs support to work and you have to wait 3 hours to talk to anyone.

kulnet

Yeah, I'll believe it when I see it. Course, I sure hope it's true. Here's to keeping my fingers crossed.

reese

I hope it gets better.... God knows, it couldn't get any worse....

"Hello, my name is Hddrhhkkrksk, can I have your customer number?"

Pocketbrain

"I'll just call you Gesundheit. Well, Gesundheit, my new Dell computer shipped without any innards."

"That is a new feature, we will not put in components that become instantly obsolete. Visit our upgrades section and upgrad your components."

"But I already paid for the original innards."

"Yes, but we have save you the money you would have spent to have the hazardous materials in your configuration by simply not send you them, and you were going to upgrade anyway, since they were already obsolete."

"But I want my obsolete computer."

"Oh, no you do not."

__________________
The plural of Wii is Wiii.

boot up. log on. drop out.

THE REVOLUTION WILL BE SYNTHESIZED

benots4

I hear the off shore service center in bangalor is beein out sourced to bora bora.

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I have issues

ksong12

Originally Posted by PocketBrain

"I'll just call you Gesundheit. Well, Gesundheit, my new Dell computer shipped without any innards." "That is a new feature, we will not put in components that become instantly obsolete. Visit our upgrades section and upgrad your components." "But I already paid for the original innards." "Yes, but we have save you the money you would have spent to have the hazardous materials in your configuration by simply not send you them, and you were going to upgrade anyway, since they were already obsolete." "But I want my obsolete computer." "Oh, no you do not."

LOL!!!! Dell Chat isn't that bad....

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