Kind of a funny Chat with the Dell online support.

w3iner · 07-10-06, 02:06 PM

I had to talk to alot of people to find out that no one was open, if you have the time read through these two "Chat's" I had with the dell online people.

Time Details
07/09/2006 10:27:20PM Session Started with Agent (Ajit_01113238)
07/09/2006 10:27:25PM Agent (Ajit_01113238): "Thank you for contacting Dell Hardware Warranty Support. My name is Ajit and my Rep ID number is 113238. May I please have your telephone number along with the area code?"
07/09/2006 10:27:34PM David Thomas: "Good Evening!"
07/09/2006 10:27:48PM David Thomas: "919-778-1659"
07/09/2006 10:27:49PM Agent (Ajit_01113238): "Please give me a moment to pull up your account information. Meanwhile, I would also like to inform you that you might get an invitation to participate in a survey at the end of this session. You will be asked to rate our interaction on a scale of 1 to 9"
07/09/2006 10:27:51PM Agent (Ajit_01113238): "Thank you for the information."
07/09/2006 10:28:01PM Agent (Ajit_01113238): "Could you please elaborate the issue that you are facing with the Dell system today ? Also, please tell me the steps if any, that you have already performed in order to resolve this issue. I ask this so that we do not repeat the steps that you have alread"
07/09/2006 10:29:28PM David Thomas: "OK, I have no problem with my system, infact I love it and have ordered ton's of accessories! I am curious of prices for extending my warranty. What does it cost of another 1 year extension?"
07/09/2006 10:30:25PM Agent (Ajit_01113238): "If I understand you want to buy the extended warranty Am I correct?"
07/09/2006 10:30:35PM David Thomas: "Yes"
07/09/2006 10:30:41PM David Thomas: "I want prices"
07/09/2006 10:30:46PM Agent (Ajit_01113238): "Okay"
07/09/2006 10:30:47PM David Thomas: "I am not going to purchase one right now"
07/09/2006 10:30:59PM Agent (Ajit_01113238): "David, Please let me know the service tag of the unit."
07/09/2006 10:31:12PM David Thomas: "ok"
07/09/2006 10:31:18PM David Thomas: "it is 8m0h381"
07/09/2006 10:31:24PM Agent (Ajit_01113238): "Please let me know was the axim replaced for some issue?"
07/09/2006 10:31:33PM David Thomas: "yes"
07/09/2006 10:31:43PM David Thomas: "I had it replaced for a faulty screen once."
07/09/2006 10:31:46PM Agent (Ajit_01113238): "Please let me know the service tag of the replaced axim."
07/09/2006 10:31:47PM David Thomas: "I am on my 2nd one right now"
07/09/2006 10:31:57PM David Thomas: "I am not sure of the replaced one"
07/09/2006 10:32:03PM David Thomas: "let me look, where would it be?"
07/09/2006 10:32:18PM Agent (Ajit_01113238): "Please take your time."
07/09/2006 10:32:49PM David Thomas: "Where is the refurbished Axim's service code at?"
07/09/2006 10:34:14PM Agent (Ajit_01113238): "if you want to know the information about the extended warranty you need to contact customer care ,so I would request you to please contact customer care But I can do best for you that I will transfer the chat to customer care. Would that be fine ?"
07/09/2006 10:34:37PM David Thomas: "Ok"
07/09/2006 10:34:40PM David Thomas: "No problem"
07/09/2006 10:35:01PM Agent (Ajit_01113238): "When I transfer the chat to customer care, on your computer screen it will show that the chat has disconnected, however it will remain connected, after some time it will connect to customer care chat. So please do not disconnect the chat and kindly remain"
07/09/2006 10:35:18PM David Thomas: "ok"
07/09/2006 10:35:24PM Agent (Ajit_01113238): "Thank you for visiting Dell Hardware Warranty Support and allowing me the opportunity to assist you. Also feel free to visit us again at http://support.dell.com/support/topi...dhs&~pbar=true. Have a great Day"
07/09/2006 10:35:44PM Session Ended

He sent me to this girl:

07/09/2006 10:36:01PM System: "Need information on how to get a copy of your installation CDs or manual? Click on the page above or use the link shown below."
07/09/2006 10:36:09PM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_backup_media"
07/09/2006 10:36:13PM System: "Just want to know the current status of your order? You can use our online status tool by clicking on the page above or using the link shown below."
07/09/2006 10:36:17PM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_orderstatus_tool"
07/09/2006 10:36:21PM System: "Are you looking for a way to purchase ink cartridges for your Dell printer? Click on the page above or use the link shown below."
07/09/2006 10:36:21PM Session Started with Agent (Pratheepan Sambandam)
07/09/2006 10:36:39PM Agent (Pratheepan Sambandam): "Thank you for contacting Dell Consumer Customer Care Chat. My name is Pratheepan."
07/09/2006 10:36:40PM David Thomas: "Good Afternoon! How are you?"
07/09/2006 10:36:53PM Agent (Pratheepan Sambandam): "I am good. Thanks. How are you?"
07/09/2006 10:37:06PM David Thomas: "Great."
07/09/2006 10:37:35PM David Thomas: "I am talking to you to get some price Quotes on extending the warranty of my Dell Axim x51. It's service code is 8m0h381"
07/09/2006 10:37:49PM David Thomas: "I really love it and don't want it to fall out of warranty."
07/09/2006 10:38:22PM Agent (Pratheepan Sambandam): "I understand that You need the price details for the Extended warranty services for the Axim."
07/09/2006 10:38:44PM David Thomas: "yes"
07/09/2006 10:39:49PM Agent (Pratheepan Sambandam): "David, I would like to apologize. Unfortunately, I am not fully qualified to assist you directly with this issue." (How can she not be qualified to read something off of a screen?)
07/09/2006 10:40:09PM David Thomas: "Ok"
07/09/2006 10:40:13PM David Thomas: "No problem"
07/09/2006 10:40:20PM David Thomas: "Do you know who is?"
07/09/2006 10:40:20PM Agent (Pratheepan Sambandam): "Please contact our Extended Services department at 800-247-4618 or 800-624-6119."
07/09/2006 10:40:32PM Agent (Pratheepan Sambandam): "They are the best to assist you with this issue."
07/09/2006 10:40:36PM David Thomas: "ok"
07/09/2006 10:40:58PM David Thomas: "Well thank you so much"
07/09/2006 10:41:09PM David Thomas: "Pleasure chatting with you"
07/09/2006 10:41:14PM David Thomas: "Good night"

Safe to say that when I called the number it was not during business hours, LOL.

07-10-06, 02:37 PM

Thats pretty funny, but you may want to take out your phone number in the beginning of the post.

**ksong12** · 07-10-06, 05:57 PM

LOL, that is kinda funny. As MattB said, you may want to remove your phone #.

crawil · 07-10-06, 06:20 PM

My first thought was the phone number and I would also remove the System Tag, too!

w3iner · 07-11-06, 03:00 AM

lol, like I would post real ones. That number is a friend I would like to get a few phone calls.

Pocketbrain · 07-11-06, 04:09 PM

Thanks!
Now we have the correct numbers ( 800-247-4618 or 800-624-6119 ) so that we don't have to go through the chat!