dell support.. pretty good imo

aximbigfan · 07-20-06, 08:52 PM

here is a chat log of a conversation i had with a dell teche about abtaining restore disks for a optiplex gx240...

07/20/2006 07:26:21PM Session Started with Agent (RTS Gwendolyn Johnson)
07/20/2006 07:26:32PM Agent (RTS Gwendolyn Johnson): "Thank you for contacting Dell Hardware Warranty Chat Support. Please give me 1-2 minutes to review your question and to retrieve your service tag information."
07/20/2006 07:26:46PM chris ****: "ok"
07/20/2006 07:27:34PM Agent (RTS Gwendolyn Johnson): "Chris, thanks for holding!"
07/20/2006 07:27:42PM chris ****: "ya"
07/20/2006 07:27:57PM chris ****: "i need the restrore disks for my computer"
07/20/2006 07:27:59PM Agent (RTS Gwendolyn Johnson): "Would you please verify the person or company name that owns the system?"
07/20/2006 07:28:21PM chris ****: "well... the company that previusly owned it sold it to me"
07/20/2006 07:28:40PM Agent (RTS Gwendolyn Johnson): "Is this a new or existing issue"
07/20/2006 07:29:06PM chris ****: "new"
07/20/2006 07:29:15PM Agent (RTS Gwendolyn Johnson): "Thank you. May I also have your phone number and e-mail address?"
07/20/2006 07:29:43PM chris ****: "***********"
07/20/2006 07:29:52PM chris ****: "and my email is ***********"
07/20/2006 07:30:17PM Agent (RTS Gwendolyn Johnson): "I will be happy to help you today. Can you provide any other information regarding what is happening with your system today?"
07/20/2006 07:30:43PM chris ****: "well, i just need to restor disks"
07/20/2006 07:32:17PM Agent (RTS Gwendolyn Johnson): "Okay, have the CDs ever been sent to you before?"
07/20/2006 07:32:41PM chris ****: "no"
07/20/2006 07:32:45PM chris ****: "will it be free?"
07/20/2006 07:33:04PM Agent (RTS Gwendolyn Johnson): "Yes, what address would you like the CDs sent to ?"
07/20/2006 07:33:21PM chris ****: "********"
07/20/2006 07:34:26PM chris ****: "the city *******"
07/20/2006 07:34:40PM chris ****: "the zip is *******"
07/20/2006 07:35:07PM chris ****: "is that all the info you need?"
07/20/2006 07:36:08PM Agent (RTS Gwendolyn Johnson): "Yes, thanks!"
07/2/2006 07:36:32PM chris ****: "ok, when can i expect the disks?"
07/20/2006 07:37:26PM Agent (RTS Gwendolyn Johnson): "All of the reinstall media, operating system, applications, and drivers."
07/20/2006 07:37:51PM chris ****: "ok, but what date will the disks come on?"
07/20/2006 07:38:17PM Agent (RTS Gwendolyn Johnson): "I will give you all that info one the order has been submitted."
07/20/2006 07:38:24PM Agent (RTS Gwendolyn Johnson): "Please give me 5-8 minutes while I get the order together for you and then I will provide some reference numbers and information."
07/20/2006 07:38:41PM chris ****: "ok"
07/20/2006 07:41:43PM Agent (RTS Gwendolyn Johnson): "Chris, thanks for holding!"
07/20/2006 07:42:05PM chris ****: "ok"
07/20/2006 07:43:52PM Agent (RTS Gwendolyn Johnson): "*****************************
07/20/2006 07:44:15PM chris : "ok thanks"
07/20/2006 07:44:32PM Agent (RTS Gwendolyn Johnson): "In accordance with your service contract, we have setup a "Parts Only" dispatch. The part(s) will be shipped by next business day carrier based on parts availability."
07/20/2006 07:44:34PM Agent (RTS Gwendolyn Johnson): "If the dispatch is setup after 5:0
other then a few things, the teche did a good job.

chris

07-20-06, 08:57 PM

unless you reformated you know you have a restore parttition built into your computer. i think its like fn-f8 while booting.

aximbigfan · 07-20-06, 09:00 PM

Originally Posted by ericcumbee

unless you reformated you know you have a restore parttition built into your computer. i think its like fn-f8 while booting.

it came without an hdd. i had to put a 20 gig in it..

chris