sockapoke

I stupidly made an online payment by mistake to att/sbc after closing my account with them in September. They still have not even begun the process of sending my money back. Each time I call them they give me some new task to complete to prove that I sent them the money, over a hundred and fifty bucks. Today over an hour and a half on the phone and still no solution. Please avoid att. Their customer service hasn't changed with all the mergers and name changes.
Grrrrrrr...........:realmad: :realmad: :realmad:

Howard2k

How did you pay? VISA? If so, tell ATT that you're going to resolve it with your credit card company and then call your credit card company.

__________________
Always read stuff that will make you look good if you die in the middle of it.

sockapoke

Unfortunately it was through my bank, online.

e_tellurian

Originally Posted by sockapoke

I stupidly made an online payment by mistake to att/sbc after closing my account with them in September. They still have not even begun the process of sending my money back. Each time I call them they give me some new task to complete to prove that I sent them the money, over a hundred and fifty bucks. Today over an hour and a half on the phone and still no solution. Please avoid att. Their customer service hasn't changed with all the mergers and name changes. Grrrrrrr...........:realmad: :realmad: :realmad:

f#@!~ enough already, how many people do we have to fight for before we too only have $150 or end up living in a motel.

Hate me for being blunt love me for asking my family to die so others may live and enjoy their freedom.

Some are stretched quite thin, perhaps that is why the service is not so good.

E-T

sockapoke

I moved away from att because of that spying crap with the government. Not that time/warner is much better. Sometimes making these small statements is what matters.

diducmeb4

You're getting jerked around. If you made the payment to your closed acount, the money should have posted there, or another designated account by ATT, or they would have sent it back to your bank. Bottom line is that they have to have some record that you paid them.

Have you tried going through the Better Business Bureau? I have used them on a couple of different occassions and you would be surprised how fast the company responds to you when the BBB gets involved. You can file a complaint online throught this link http://www.bbbonline.org/consumer/complaint.asp

Don't give up and I hope this helps!

sockapoke

I'll give that a try. thanks for the link.

Grentz

All telco companies suck that I have used...

Sprint (now embarq for me), ATT, Cingular, TMobile, Verizon....they all have sucked to work with. ATT was the best actually for me, but they just got screwed up when they were bought by cingular and for 6 months could not get me a cell phone! (my account was locked and no one had access thanks to the server migrations). Luckily they gave me free minutes for life, a new top of the line phone (at the time), and decent customer service people. Then Cingular took over and took away my free minutes for life, my nice free phone (they needed me to move to their new network band that my phone did not work with), and even my nice customer service (Cingular has a bunch of people you cannot understand).

That is my Cell Phone, but I have it on my home phone as well:

Tobadly everyone is too busy calling Microsoft a monopoly to fix the monopoly that the phone company (Sprint/now embarq) has on my area so that they are the only ones that can provide me with internet or phone service

I just deal with it though and try not to get angry or upset over it, let it be I guess and keep paying

one thing that can help though is to ask for supervisors or managers...they HATE it when you ask for superiors and usually will end up trying to work things out without getting the big guns involved :p

sockapoke

I wound up doing some research and got the name of the ceo and several board members and am sending the top 4 letters. It may be an exercise in futility but I will be interested in their replies.

January 2, 2007
EDWARD E. WHITACRE. JR.
c/o AT & T Inc., 175 E. Houston Street, Suite 1300
San Antonio, TX 78205


Dear Sir:
I’m sorry to bother you, but I have been having problems getting an issue resolved with your company. In July of 2006, I left SBC/AT&T for another company. I had done business with SBC for a few years and paid my bills regularly. In September of 2006 I made an online payment to AT&T through my bank by mistake while paying a number of other bills. My account with your company was already closed. I have contacted AT&T by phone three or four times to attempt to recoup the $156.00 payment. Each person I have contacted has given me completely different directions on how to recoup my loss. One employee even laughed saying “Thanks for contributing to my retirement!” Today I was on the phone with AT&T for an hour and a half. They promised that a manager would call me back with details of what I need to do next. That call never came.
I have sent two faxes with the information that was asked of me: first, a copy from the bank of the transaction record signed by a bank employee and myself, then as requested after the next call a copy of my bank statement. Now they tell me I need a bank remittance. What is a bank remittance?
I have been very patient and polite up to this point. Do I need to involve the Better Business Bureau or legal action? Is this the type of customer relations you want for your company?
I’m sure that $156.00 is not much to you, with your 17 million dollar salary, but it will help pay bills for my family.
Please help me straighten this situation out. My account number was xxxxx.

e_tellurian

Originally Posted by sockapoke

I wound up doing some research and got the name of the ceo and several board members and am sending the top 4 letters. It may be an exercise in futility but I will be interested in their replies. January 2, 2007 EDWARD E. WHITACRE. JR. c/o AT & T Inc., 175 E. Houston Street, Suite 1300 San Antonio, TX 78205 Dear Sir: I’m sorry to bother you, but I have been having problems getting an issue resolved with your company. In July of 2006, I left SBC/AT&T for another company. I had done business with SBC for a few years and paid my bills regularly. In September of 2006 I made an online payment to AT&T through my bank by mistake while paying a number of other bills. My account with your company was already closed. I have contacted AT&T by phone three or four times to attempt to recoup the $156.00 payment. Each person I have contacted has given me completely different directions on how to recoup my loss. One employee even laughed saying “Thanks for contributing to my retirement!” Today I was on the phone with AT&T for an hour and a half. They promised that a manager would call me back with details of what I need to do next. That call never came. I have sent two faxes with the information that was asked of me: first, a copy from the bank of the transaction record signed by a bank employee and myself, then as requested after the next call a copy of my bank statement. Now they tell me I need a bank remittance. What is a bank remittance? I have been very patient and polite up to this point. Do I need to involve the Better Business Bureau or legal action? Is this the type of customer relations you want for your company? I’m sure that $156.00 is not much to you, with your 17 million dollar salary, but it will help pay bills for my family. Please help me straighten this situation out. My account number was xxxxx.

I’m crying for your $150 F#@#! $. We have some good mutual friends F@!~ing dieing so you have the right to B@!~# about this now?

Timing is important.

$400 billion now that will get some attention once our crew is united.

Peace,

E-T