Doulos_Iesou

Earlier this week I ordered the Belkin Car Charger for Dell Axim X50 from Belkin.com. I got a great price including shipping. I called before placing the order to confirm that it would ship same day and I was told it would, so I placed the order online.

After not receiving the shipping confirmation I called the next day to see if it had shipped. The CSR seemed to be picking a fight with me about it and was very rude. I was then told that it would ship that day.

Three days later I still had no shipping confirmation. I called again and was told (by a nicer CSR) that it would ship that day. Since I had heard that 2x before I finally cancelled the order to get one from a vendor who cares.

I found out later that Belkin has a poor rating at resellerratings.com. Go figure!

w3iner

LOL, There products are great, and usually at a good price, only seems reasonable that there is a catch.

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AKAJohnDoe

My order with Belkin went fine.

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pettit

I have ordered several items from Belkin and I have had no trouble at all. But anyone can have a bad experience with the best of companies.

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kulnet

Sorry to hear about your troubles. I have never ordered from them before.

Doulos_Iesou

Originally Posted by pettit

I have ordered several items from Belkin and I have had no trouble at all. But anyone can have a bad experience with the best of companies.

This is true, and I certainly don't doubt that some have had a good ordering from Belkin. Sites like resellerratings exist for a purpose, and there are reasons why companies like Newegg rate highly and those like Belkin rate otherwise. With Newegg a good experience is a sure thing and at Belkin it will be a roll of the dice.

BTW, I still think Belkin makes fine products. However, customer service is not their strong suit.

SpyVsSpy

Dell sells that one.

avux06

My purchase went OK. Your thread should be titled "Avoid Talking to Belkin CSR's"

silentknight

I also have not had problems with Belkin I have ordered a couple times.., in fact I have heard that their warranties are also great.

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mtgeorge

I had a grat experience with Belkin.com and would order from them again with no hesitation. Perhaps your experience was more of an isolated incident rather than the norm

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Xanlexian

I will never order from Belkin again. I had a horrible hassle with them years ago over some KVM cables.

I'll NEVER fly American Airlines, either. Nor purchase ANYthing "Sony" -- except for headphones.

Jogga

I confess that I am a fan of Belkin products but mainly buy them from resellers - maybe that's why I find them so expensive

AnnamariaNJ

Originally Posted by Xanlexian

I will never order from Belkin again. I had a horrible hassle with them years ago over some KVM cables. I'll NEVER fly American Airlines, either. Nor purchase ANYthing "Sony" -- except for headphones.

i have experience as far as the Sony comment goes, I can say you are so right...but what happened ? They used to be kings....

AKAJohnDoe

Originally Posted by Xanlexian

I will never order from Belkin again. I had a horrible hassle with them years ago over some KVM cables. I'll NEVER fly American Airlines, either. Nor purchase ANYthing "Sony" -- except for headphones.

I hope for your sake that you are never caught in the city on a smoggy day. I would hate to see the results of your getting some bad air.

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Doulos_Iesou

UPDATE:
I ordered the same part from TechOnWeb.com after 2:00 PM EST today. The cost was a little less than at Belkin.com. Even better, it shipped same day with an estimated arrival of Tuesday Jan 30 with $3.95 FedEx ground shipping! TechOnWeb is highly rated at Pricegrabber and Resellerratings, apparently for very good reason.

A bad experience is what I get for not checking the company's rating first.

Michael