ljkelman

I appreciate that this thread is not specifically an Axim problem and even though the fault was replicated on my X30H I will understand if it is pulled.

Does anyone have any idea what BRAZ(?) stands for in relation to broadband services and what it actually means? I know how this question must look, Braz dolls etc, but I can assure everyone that it is not a joke.

For over three weeks I had virtually no broadband service to speak of. As an example it would take over twenty minutes to load up the front page of AximSite. The connection had been terminally slow with multiple disconnections every hour. This is the third time in six months that I have had this problem. On the first occasion the problem lasted for nine days and then appeared to cure itself. On the second occasion it lasted for five weeks and then cured itself. On this, the third occasion, I was beginning to give up hope but during a visit by the third engineer from my ISP – BT Yahoo - I was advised that I should raise the problem of my BRAZ profile with the technical help people. I did, they raised the profile by 1Meg and hey presto! everything worked wonderfully again.. I was advised that the BRAZ profile would be raised after every three days of continual service until it reached its peak, however my contact at Technical Help could not explain what this BRAZ profile actually was.

I am currently using a BT Home Hub connecting one PC via Ethernet cable and one via wireless. My Axim is also connected wirelessly. Prior to moving to the Hub in October last year I had used a BT Voyager 205 modem/router with absolutely no problems for over a year. However when this problem reappeared the fault was the same using any combination of USB/Ethernet/wireless and replicated across both PC and Axim. I took several steps to satisfy myself that the problem was not of my making, including:

Multiple software changes – install / delete / re-install of all ISP software and drivers
Formatting both PC’s hard drives and installing nothing but Windows XP
Fitting new hard drive on main PC – installing nothing but Windows XP on a small partition
Upgrading memory to 1Gig
Connecting a friend’s laptop to my hardware (fault replicated)

I even performed a hard reset on my Axim in the forlorn hope that this might help. It did not.

Anyway, as I say the connection is now excellent again and although the time taken to resume normal service was way too long, my understanding of the eventual fault is that the help that I was received from BT technical help staff was actually quite good in that they could not have diagnosed the fault with the information they had. They certainly maintained regular contact and tried everything possible from their end. But this is where my extreme lack of technical know-how limits my ability to gauge how good the support actually was.

I should point out I am not looking to apportion blame on anyone but if the problem reappears at any point I would prefer to know what I am talking about.

On the plus side I did manage to sneak a new hard drive and a new memory chip past an unsuspecting missus!

Thanks for any help.

Slainte.