mastman

I well I just mis-spent another 20 minutes on the phone with various branches of Dell trying to resolve the status of my WM 2003 order. I am in that unfortunate group that has not received the email or automated message regarding shipping delays of the update. When I look at My Account status at the Dell site, my order has now shifted from reading "Microsoft Pocket PC 2003 Upgrade for Dell Axim X5, ENG" to "Tracking,D and C". I asked the Dell CSR to check on my order number.

Essentially my WM 2003 upgrade order doesn't exist, either under my order # or customer #. While the CSR was very friendly, he knew less about the status of WM2003 than most people at AximSite that have been following this. He said they are not accepting orders for the upgrade at this time. My primary issue is that I want the 15 percent discount and free shipping that I was given when I initially ordered on June 27.

Certainly the $10 is hardly worth the time, but I want Dell to make things right. I've generally been please with the Ax and the service so far (one replaced Ax and got to keep the leather case I didn't like, with a credit back). The current state is not acceptable.

Thanks for letting me blow off a little steam. The only other news I learned is confirmation of the September 17 ship date (the euros started last week). He seemed to think that date would be for the free upgrade units, with paid upgrades to follow.

mastman