Customer Service in AUS

fremen · 10-01-03, 11:45 PM

I was just wondering if anyone’s had any good experiences with the Australian Dell customer services. I ordered…well placed my order for an X5 and received an email acknowledging that order. I then did the bank transfer later that week but received no second conformation email, so basically so far have just given Dell money for nothing.

I sent off an email explaining that and I received one back saying my enquiry would be “channeled to qualified personnel” (hehe I just noticed they didn’t spell channelled correctly). I know I’m going to have to give them a call sometime soon, but after all I’ve read in these forums I don’t know if I have the time to deal with the bums.

Crazyfish · 10-02-03, 12:41 AM

I found Dell Oz quite helpful over the phone, however I didn't end up placing an order as they quoted me about $250 for the keyboard !

They are certainly better than Dell Thailand which has not, does not and will not answer customer sales enquiries. What I want to know is: If they only sell through your website, but won't talk to would-be customers, how on earth do they expect to sell anything ?? Incredible.

xframe88 · 10-02-03, 12:57 AM

Absolutely useless, I bought my axim back in June and STILL its unuseable, thanks to the WM2003 probs.
Seems we in Australia are not worthy of a fix.
I call every week, and get told every week that its a week away.
Thats been going on for months.
I dont bother anymore.
Wasting my breath!

fremen · 10-02-03, 01:48 AM

Well this'll be fun then, they'll probably either be useless or charge me extra:p ...haha holy shit well i'll be.

I was typing that first part and then the door bell rang, went out and it was the damn delivery man with my PDA :D. That’s just fricken dodgy, I must have been an under the table customer or something, cause I got no word that it was coming, no customer number, nothing :rolling:. Well I must go see if it’s all there and if it works...you’ll hear from me whinging for things later no doubt.

Sponge · 10-02-03, 03:07 AM

I'm afraid now....

I just bought one of these Axim thingies and I live in hope that I will never need to call Dell again. Frighteningly poor. As I said within another thred, I think Dell Customer Service people are bred in a lab for this purpose only.

I'm sure Bill Gates is behind this somewhere, dammit....

Such is today's thought.

Sponge · 10-02-03, 03:08 AM

Sorry, there should have been an 'a' in thred....

It's getting late and I've had too much coffee.

fremen · 10-02-03, 03:34 AM

Ha I've had quite some bad experiences with coffee...having to go to the toilet every 20min isn't fun...anyhow yeah well I wouldn't be too afraid, when did you place your order? I did mine on the 20th of Sep and it's finally here now. (not that it theoretically should be :rolling: )

Just thinking if they're bred in a lab, someone needs to break in and sabotage their work, by making them work.