blackduck

I have decided to waste more of my time by posting my experience ordering a refurb X5.

Placed order for X5 on 12/19 w/ free 2nd day shipping.

Order canceled by Dell on 1/8????

Dell input a new order and it shipped on 1/8. The free 2nd day shipping is kind of mute because I had to wait for 3 weeks to get it.

I visit Dell outlet web page on 1/8 and notice $10 drop in price, which I did not get.

Received X5 on 1/11. X5 has PPC2002 loaded? Pixel's are out in display. Backup battery is dead (should have left out to save on shipping weight) Could have lived with the PPC2002 version, but not the pixel issue.

Call Dell today and get transferred countless times. Find out that the X5 shipped to me is still registered to the previous owner and that CS rep can't help me because of this. Call back and get someone in Corporate area who speaks english and makes me the owner of the X5 in their database. I get transferred again, and the next rep finally takes info for return. (1.5 hours wasted). CS Rep wanted me to pay for shipping, Yea, right.

1/13 - Ship back X5 to Dell for credit.

1/14 - Order a Ipaq

What is rediculus is that I ordered one in the beginning of December for my wife and we did not have any issues at all.

rad-man

did you get a refurbed ipaq? what was the price difference b/w our new x5 vs refurb?

__________________
an X5, X3i, x30adv, many cradles, stylii, sync cablii, a folding keyboard, power adapterii

Magicmonger

WOW...

Now that's what I call a bad experience...

__________________
Magicmonger

blackduck

1/14 - Evidently I misunderstood the arrangementst that the Dell Rep had made for me on 1/14. Instead of a complete return, the REP made arrangements for a replacement. Airborne arrives with a "new" X5. I open the package and take out the new X5 and drop in the bad one. Airborne takes it away. The new refurb X5 works fine. It still has PPC2002 and I still don't have a good back up battery.

I go to Walmart and spend 3 bucks on a two pack of replacement batteries.

1/15 - I receive another airborne package with the backup battery. I was more impressed that I received it, rather than me actually needing it.

So, now everything is fine except for the PPC2002 version. Who knows, maybe when I get home I will have another Airborne package.

I contemplated shipping it all back when I received the replacement, but that would just take up more of my time and more phone calls to get everything worked out.

In my original post I stated that I was going to purchase an Ipaq, but I thought I should wait until I goe everything worked out with Dell. I am glad I waited.

At this point I would say that I am, at the worst, indifferent when it comes to Dell's customer service overall. The REP who set up the replacement X5 did follow up with a phone call to me and her first language was not English.