Great Service from Dell, thanks

Rapid · 02-13-04, 08:39 PM

My X5's touchscreen was intermittentlly giving me problems. Called Dell, spent less than 5 minutes on the phone, had a new unit at my door less than 24 hours later. Wow!.

Thanks Dell!

jackeo · 02-13-04, 09:35 PM

Same thing happened to me this week with the same results. I called on Monday night at 10:00 and had a new axim in my hand by noon wednesday. Way to go Dell!

MacRot · 02-18-04, 02:23 PM

I had issues with my X3 and spent 3 hours on the phone. But they did ship me a new one.

hanna975 · 02-18-04, 02:58 PM

I never did fiqure out why people were complaining about their service. I always had my issues resolved in a timely manner. Even when they messed up my rebate on my AX. I was supposed to get a $50 rebate but got a notice in the mail I didn't qualify for the $50 printer rebate(???). One quick call and they just credited my credit card instead of mailing a check. One the day comes for me to upgrade my desktop, they will definetly be considered.

02-18-04, 03:01 PM

It's good to see a positive post about Dell's support team! Most people tend to post only when they have a problem with something. Thanks for sharing your lack of a problem.

Juanlap · 02-19-04, 04:52 AM

I had an X5 problem and due to shortages it took 3 weeks for the so called next day replacement to arrive!!! One thing that seems to show true though is, if you order by internet - prepare for hassle. Order by phone - get great service.

Yatz · 02-19-04, 06:59 AM

hi people, good to hear that dell r helping us out! i think we hear alot about the probs with axims and dell seem to clear up the worries quickly.

by the way, why does it take so long on the phone to sort out the problem and get a new axim delivered? 3hrs is just way too long!!

thanx ;)

02-19-04, 04:50 PM

Quote:

Originally posted by Juanlap
One thing that seems to show true though is, if you order by internet - prepare for hassle. Order by phone - get great service.

I've never had a problem with Internet ordering. I've ordered my X5, X3i, DJ, and Inspiron 1100 all using the 'net. Never had one problem.

02-19-04, 06:58 PM

dudeman, given the list of things you own, it looks like you are very familiar with online buying. I think the problems come when the person ordering isn't experienced with online buying.

LarryNJ · 02-21-04, 07:16 PM

I have also ordered online a desktop 4600, X5 (wife), DJ (daughter), X3i (me), along with several other small orders for memory and things like that. I've never had a problem in fact I have always received the orders before the dates they promised me. My wife has been hounding me for a DJ so I'll probably order her one the next time I see the $50 off sale.

uab5856 · 03-05-04, 10:08 AM

After my Axim's screen broke while I was entering a phone number, customer service told me they would replace it and the new axim would be there in 2 weeks. Then, 3 weeks later I emailed to find out the status of my order and they told me it had been cancelled. So it was cancelled and no one was ever going to inform me of that fact. I then tried to at least get a replacement screen for the pda but they said that they could not give me one. I offered to pay for one (keep in mind it broke under normal use) and they wouldn't even let me PAY for one. They said that they don't sell the screens like that. They also said that they do not repair the pda's, they just replace them and a free replacement was not an option. They told me that $199 was the replacement price for my pda but I would have to send my old one back to them. KEEP IN MIND THAT ALL I NEED IS THE TOUCHSCREEN!!! They said that the $199 replacement option was the only option I had. So I found a site on the web that sold the touchscreen I needed and replaced it myself for $53.69.

Dell is dead to me. (I like the Axim though)

pattormey · 03-10-04, 10:09 AM

Who did you call?
I need the number.. My Axim doesn't wake up anymore..
Thanks
Pat

Sveen · 03-10-04, 11:15 PM

Great service from them too, I just received a new X3i they overnighted to me . Although they got a bit confused at one point and wanted to send me a replacement set of speakers :) but all is well now :)
Great prompt service both witht he initial order and with warranty replacement.

jacklew · 03-26-04, 01:56 AM

I wished I had such luck on replacing my original refurb that was 2 weeks old. Called March 12, March 22 promised delivery. Called March 22 and the CSR would personally expedite and follow up. I asked if Dell was going to send one the next day, but I got complete silence. Complained about the lack of attention to my replacement and the fact that someone had dropped the original x3i, I wanted a credit. He emailed me a $50 coupon code. 3 days later, I still don't have anything to track. I'll call again tomorrow.

webcreature · 03-30-04, 06:30 PM

That's awesome, glad to see they did someone right. Here is my post for this forum, it's my latest experience with Dell support.

My first experience wasn't bad until the order for my replacement unit was mysteriously lost. I have a next day warranty and for some reason it was going to take them 5 business days to get me my new unit. 5 business days later I called them and found out that they didn't have an order placed. My order number was not in their system. So they had to redo it and I still couldn't get next day service. it took a total of 10 business days to get my replacement unit.

But I'll give Dell a "thumbs up" for you guys.