ActiveSync problem, "PIM program is not running"

Sootah · 09-30-04, 11:15 AM

I get the following error when trying to sync a pocket pc with the clients computer:

1)No profiles have been created. To create a new
profile, use the Mail icon in the Control Panel.

2)Synchronization cannot be completed because your
personal information manager (PIM) program cannot be
accessed. Ensure your PIM program is running, and try to
syncronize again. If your PIM is running, restart your
desktop computer.

I've gone to the mail setting, and there is the PDA profile. I've duplicated it and all that, and set the duplicate as the primary one, but it still gives the same error. I absolutely cannot lose their outlook info, so I'm leary of deleting profiles and all that.

Since the profile is, in fact there, and outlook works fine, how do I make ActiveSync realize that and use the profile?

I'm at a complete loss.

Thanks in advance -Souter

Sootah · 10-01-04, 09:10 PM

Buuuuuumpileedoodle

Sootah · 10-03-04, 10:55 PM

Bump, yet again.

Sootah · 10-05-04, 02:45 AM

**Bump³****

Sootah · 10-10-04, 01:08 PM

And I return once again to the land of Aximsite, much bumping did commence...

Sootah · 11-01-04, 02:42 AM

Bumpy McBumperton.

Gigi · 11-01-04, 06:11 AM

Some general troubleshooting ideas:

Have you tried reinstalling ActiveSync, rebooting PC, soft resetting, etc.? Do you have the latest version of ActiveSync (3.7.1)?

BTW, if you do end up reinstalling AS, make sure you delete current partnerships first (File > Delete Partnership ).

Which version of Outlook are you using?
If you don't want to lose Outlook data, do a backup first.