I CAN SEE THAT I AM KIND OF AGGRESIVE OF THIS WHOLE CONVERSATION, BUT I THINK EVERYBODY WHO READ THIS CONNVERSATION THAT I HAVE WITH DELL TECH SUPPORT COULD GET SOME CLUE OF WHAT DELL'S SUPPPORT'S LIKE.
THIS ISSUE WAS ORIGINALLY LINK TO
http://www.aximsite.com/boards/showthread.php?t=55696
AND I CANNOT WAIT TILL SOMEBODY TO REPLY ME SO I CONTACT DELL TECH SUPPORT DIRECTLY
AND GUYS, SEE WHAT HAPPENED
CHATTING HISTORY:
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{Yi Jiang 12:46:11 PM} {YiJiang12:40:11PM}couldyouguyshelpmetocheckonethi ng?IntheAximSettingpowerbuttonwhatisprogram'snamet hatassignedtotherightclickbutton(Iknowit'sforwirel essbutrightnowIcannotfindthanamethatrelatedtoconne cttowirelessnetworkinmyprogramlist) thanks
{Yi Jiang 12:41:03 PM} one of my friend told me it's "WirelessPower"
{Yi Jiang 12:41:10 PM} But I cannot find it anyway
{Yi Jiang 12:41:22 PM} even I hard reset without clearing data I still cannot find that option
The session has been accepted.
{Yi Jiang 12:46:24 PM} could you guys help me to check one thing? In the Axim>Setting>power button, what is program's name that assigned to the right click button [I know it's for wireless but right now I cannot find tha name that related to connect to wireless network in my program list], thanks
{Yi Jiang 12:46:55 PM} as what I have talked to another guy, he said it should be "Wireless Power"
{Yi Jiang 12:47:13 PM} But I cannot find it in my setting, even I did a hard reset without clearing data
{Yi Jiang 12:47:35 PM} so now I am wondering what I can do to enable that button and make it function as enabling the wireless
{Dylan 12:50:46 PM} Thank you for contacting Dell Technical Support Chat. My name is Dylan . Please give me a moment to review your question.
{Yi Jiang 12:50:52 PM} Hi, Dylan
{Yi Jiang 12:50:59 PM} no problem, take ur time
{Dylan 12:52:26 PM} May i have your name and telephone number please.
(a few lines with my information, has been deleted)
{Yi Jiang 12:56:31 PM} Hello
{Dylan 12:58:32 PM} Thanks for the account information
{Yi Jiang 12:58:42 PM} ok so u r still there
{Yi Jiang 12:59:06 PM} have u done reviewed my question?
{Yi Jiang 12:59:15 PM} it's like 15 minutes already
{Dylan 12:59:34 PM} Sir, could you please describe the exact issue that you are having with the Axim?
{Yi Jiang 12:59:54 PM} ok
{Yi Jiang 1:00:22 PM} I don't know why last night I pushed the button, which could enable the wireless
{Yi Jiang 1:00:28 PM} but I found out it didn't work
{Yi Jiang 1:00:35 PM} then I went into setting
{Yi Jiang 1:00:53 PM} in the Power Buttons
{Yi Jiang 1:01:13 PM} I wanted to reset the button function and I don't know which program name I should choose
{Yi Jiang 1:01:25 PM} I asked my friend who also has Axim x30
{Yi Jiang 1:01:37 PM} and he told me it should be WirelessPower
{Yi Jiang 1:01:48 PM} and I found in the list I have doesn't have that program name
{Yi Jiang 1:01:54 PM} so now I am wondering what I should do?
{Yi Jiang 1:02:00 PM} clear enough?
{Dylan 1:03:42 PM} ok
{Yi Jiang 1:04:04 PM} One more thing, I tried to hard reset without clearing the data, and that doesn't work either
{Dylan 1:04:35 PM} So,you are trying to reset the buttons on the Axim, right?
{Yi Jiang 1:04:53 PM} yes
{Yi Jiang 1:05:18 PM} anyway that I can reset all of them? just bring their function back to me is fine
{Yi Jiang 1:05:19 PM} hehe
{Yi Jiang 1:05:20 PM} thanks
{Yi Jiang 1:05:43 PM} ?
{Dylan 1:05:57 PM} Are you trying to do a reset on the Axim?
{Yi Jiang 1:06:02 PM} yes
{Dylan 1:06:17 PM} So, the Axim is frozen,right?
{Yi Jiang 1:06:19 PM} I try reset already, but didn't work
{Dylan 1:06:50 PM} Are you able to see anything on the screen?
{Yi Jiang 1:07:03 PM} yes, of course
{Dylan 1:07:56 PM} So, why do you want to do a reset?
{Dylan 1:08:38 PM} if its working properly?
{Yi Jiang 1:08:41 PM} my friend suggest me to try to do a reset, then see whether I can get that program back into the list in the POWER BUTTONS's program list
{Yi Jiang 1:08:52 PM} no, I cannot use the rightest button
{Yi Jiang 1:08:54 PM} I told you
{Yi Jiang 1:08:56 PM} already
{Yi Jiang 1:09:04 PM} did u really get what I mean?
{Yi Jiang 1:09:37 PM} could you guys help me to check one thing? In the Axim>Setting>power button, what is program's name that assigned to the right click button [I know it's for wireless but right now I cannot find tha name that related to connect to wireless network in my program list], thanks
{Yi Jiang 1:09:43 PM} that is my very first question
{Yi Jiang 1:09:48 PM} it's very clear
{Dylan 1:09:50 PM} What exactly are you trying to do sir?
{Yi Jiang 1:10:19 PM} reassign "enabling wireless" function to the rightest button of my Axim
{Yi Jiang 1:10:27 PM} since now it didn't work
{Dylan 1:10:54 PM} Please tell me how did you try doing that?
{Yi Jiang 1:11:12 PM} would you mind going back and check our chatting history?
{Yi Jiang 1:11:17 PM} that's very clear
{Yi Jiang 1:11:20 PM} ok, I will do the work
{Yi Jiang 1:11:24 PM} I will past them agtain
{Yi Jiang 1:12:05 PM} anyway, simply speaking
{Yi Jiang 1:12:16 PM} I went into Start>Setting
{Yi Jiang 1:12:18 PM} ok?
{Dylan 1:12:23 PM} ok
{Yi Jiang 1:12:38 PM} then I chose Power Buttons
{Yi Jiang 1:12:46 PM} alrite?
{Dylan 1:12:51 PM} ok
{Yi Jiang 1:13:12 PM} then we can see some logos there which stands for different functions of the hard button of the Axim, right?
{Dylan 1:13:58 PM} ok
{Yi Jiang 1:14:17 PM} then I chose the logo with Wireless shape
{Yi Jiang 1:14:25 PM} they have two, one is tap, another one is hold
{Yi Jiang 1:14:27 PM} right?
{Yi Jiang 1:15:05 PM} I chose either one of them, and I don't know which program I should chose for that button(the wireless function button which located on the right)
{Yi Jiang 1:15:09 PM} you got that now?
{Yi Jiang 1:15:30 PM} sorry for my poor English
{Yi Jiang 1:15:36 PM} but I think it's not that bad
{Dylan 1:16:22 PM} For resetting the Axim, you need to press the contacts button
{Yi Jiang 1:16:43 PM} but I don't wanna do the real hard reset, ok?
{Yi Jiang 1:16:51 PM} since I don't want to reinstall all the things?
{Dylan 1:17:01 PM} Now i got it,a soft reset?
{Yi Jiang 1:17:06 PM} I just want to find that program back
{Yi Jiang 1:17:07 PM} yes
{Yi Jiang 1:17:24 PM} soft reset, I puched the power button, then I click the small hole in the back
{Yi Jiang 1:17:30 PM} but I chose not to clear data
{Yi Jiang 1:17:38 PM} that's a hard reset without clearing data, right?
{Yi Jiang 1:17:53 PM} anyway, I tried both of reset, soft reset doesn't help, either
{Dylan 1:18:28 PM} ok, on the back of the Axim, just below the primary battery latch, there is a small dimple like button.That is the button that you need to press to do a soft reset.You can use the stylus to do this.
{Yi Jiang 1:18:47 PM} I did it, then?
{Yi Jiang 1:18:56 PM} what I need to do to make that button work again?
{Yi Jiang 1:19:26 PM} I think u still don't get me
{Yi Jiang 1:20:01 PM} all I tried to do and all I want to do is to make the right button of Axim work again, which that could enable the wireless card and receive wireless signal
{Dylan 1:20:41 PM} So, the soft reset button is not working,right?
{Yi Jiang 1:20:55 PM} no
{Yi Jiang 1:21:02 PM} that button works
{Yi Jiang 1:21:18 PM} but didn't help to solve the problem I have with the button
{Yi Jiang 1:21:30 PM} do you know that there is a button that could enable the wireless on Axim?
{Dylan 1:21:42 PM} To enable the wireless, you have to press the wireless enable button on the bottom right corner of the Axim, its not a button it looks like a latch.
{Yi Jiang 1:21:44 PM} I have problem with that button
{Yi Jiang 1:21:50 PM} yes
{Yi Jiang 1:22:01 PM} that is the button I am talking about for the whole issue
{Yi Jiang 1:22:07 PM} OMG...
{Yi Jiang 1:22:38 PM} rightest button
{Yi Jiang 1:22:55 PM} I lost the function of that button
{Yi Jiang 1:23:08 PM} I am skipping a class for that small button... ai....
{Dylan 1:23:16 PM} rightest button on the right side of the Axim and not in front of the Axim
{Yi Jiang 1:23:36 PM} it's at the front
{Dylan 1:23:56 PM} No, the Wireless enable button is not at the front.
{Yi Jiang 1:23:57 PM} what r u talking about
{Yi Jiang 1:24:00 PM} ??
{Yi Jiang 1:24:08 PM} I always used that button all the time before, ok?
{Yi Jiang 1:24:24 PM} anyway, I know which button is that
{Yi Jiang 1:24:45 PM} I am just wondering how to reassign the wireless function back to that button
{Dylan 1:25:24 PM} There is nothing called reaasigning the function, you need to press it again,that's it
{Yi Jiang 1:25:50 PM} but you know that we could link different program to the hard buttons, right?
{Yi Jiang 1:26:02 PM} and right now it's linked to some programs I don't want
{Yi Jiang 1:26:07 PM} I want to make it as default
{Yi Jiang 1:26:13 PM} which is enablign the wireless function
{Yi Jiang 1:26:42 PM} we have talked for almost an hour and u still don't get me
{Yi Jiang 1:27:08 PM} if you don't get me, you can pass the case to another agent, I think it's hard for us to communicate
{Yi Jiang 1:27:20 PM} it's alrite, or I will just ask my friend around
{Dylan 1:27:29 PM} So you want to assign only the wireless enable function to the button,right?
{Yi Jiang 1:27:35 PM} yes
{Yi Jiang 1:28:25 PM} then what I can do
{Dylan 1:29:32 PM} ok, please give me 2 minutes here to do some research on this
{Yi Jiang 1:30:14 PM} ok
{Dylan 1:34:47 PM} Thanks for the time.
{Dylan 1:34:59 PM} Click on start
{Yi Jiang 1:35:25 PM} ok
{Yi Jiang 1:35:36 PM} then?
{Dylan 1:35:55 PM} Then settings
{Yi Jiang 1:36:05 PM} alrite, next please
{Dylan 1:36:11 PM} Do you see a personal tab?
{Yi Jiang 1:36:15 PM} yes
{Yi Jiang 1:36:23 PM} and then go to Power Buttons, right?
{Dylan 1:36:24 PM} Tap on it
{Yi Jiang 1:36:31 PM} done already
{Dylan 1:36:32 PM} You are right
{Yi Jiang 1:36:36 PM} ok next
{Yi Jiang 1:36:58 PM} I think u r telling me what I have told you what I have done before, anyway, I will follow your instruction first
{Yi Jiang 1:37:12 PM} so go ahead please
{Yi Jiang 1:37:14 PM} I am following
{Dylan 1:37:18 PM} Now assign whatever function you want to assign to those buttons
{Yi Jiang 1:37:33 PM} ok, but what is the function for that wireless button?
{Yi Jiang 1:37:55 PM} like which name I should choose from the program list
{Dylan 1:38:52 PM} What are the names that you see there?
{Yi Jiang 1:39:04 PM} a lot of them
{Yi Jiang 1:39:08 PM} at least like 50 of them
{Yi Jiang 1:39:14 PM} I cannot type all of them here
{Yi Jiang 1:39:21 PM} so which one I suppose to choose?
{Dylan 1:40:04 PM} Is there a button that says wireless?
{Yi Jiang 1:41:06 PM} and another "Settings>Network Cards"
{Yi Jiang 1:41:21 PM} One said "Dell WLAN Utilities"
{Yi Jiang 1:41:32 PM} I tried all of those, none of them work
{Yi Jiang 1:41:42 PM} could u make sure for me
{Dylan 1:41:46 PM} Yes that's the one,setting network cards
{Yi Jiang 1:41:59 PM} Since I know there should be one named "WirelessPower"
{Yi Jiang 1:42:08 PM} I tried that one and doesn't work
{Dylan 1:42:29 PM} There is no button named wireless power
{Yi Jiang 1:42:51 PM} ok, then I will try again of what you told me
{Yi Jiang 1:43:13 PM} ok, I chose it already?
{Yi Jiang 1:43:17 PM} what do I need to do now?
{Yi Jiang 1:43:55 PM} not enabling the wireless connection
{Yi Jiang 1:44:09 PM} so that is my problem, I told you from the very beginning
{Yi Jiang 1:44:33 PM} ok, I cannot keep on wasting my time here....
{Yi Jiang 1:44:48 PM} I have to go, I don't think you can help me this time, anyway
{Yi Jiang 1:44:55 PM} bother you for almost an hour, my fault
{Yi Jiang 1:45:05 PM} u bulled me for an hour, I felt extremely unhappy about tech support this time. I can see myself becoming more and more impatient along with the time you didn't know how to repsond me. I think that is one of my fault and we can also see that you are lack of experience of tech support and the familiar level that you have with Dell Axim PPC
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