Well, I've had my new Axim base model for about a week, and I love it - the size (much smaller than I expected!), the feel, the look, the screen. So, I emailed Dell customer care (U.S., though I am in Canada) and told them how much I like my new Axim, and congratulated them on making such a nice product. I thought they would appreciate hearing this, since all they probably get is complaints. Here is the response I received:
"Dear Mr. Murray;
Thank you for choosing Dell On-line Services.
I apologize for the inconvenience you have encountered.
I could not locate your account in our records. Please provide your correct customer and order number. If you do not know these numbers, please provide the following information, so that I can locate your account.
1) Full name listed on account.
2) Address listed on account.
3) Phone number listed on account.
4) Business segment through which you placed the order (Home and Home Office or Small Business).
Once again I apologize for the inconvenience you are encountering. We appreciate your patience and co-operation in this regard.
Mr. Murray, I sincerely hope that the information I have provided resolves your issue. If you need any additional information, or have any other questions, please feel free to reply to my email. I will ensure that all of your questions are answered.
We value you as a Dell customer and your satisfaction is important to us. In our efforts to improve the services we provide, you may receive a survey requesting your feedback pertaining to the level of customer service you received via e-mail. Please take a moment of your time to let us know how we're doing as we also value your feedback.
Thank you for choosing Dell.
Respectfully,
Ranganav
ABU Customer Care
Dell Inc.
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