My new Axim x50 stolen in transit!!!!! >:( A nightmare story.

Zamboni · 06-20-05, 03:38 AM

Well, firstly I'd like to say I'm a new user to PDAs and also new to this site.

Secontly I'd like to rant how crap Dell's customer service is and that if your an Aussie and wanna avoid waiting in the queue system, you can call 1800 261 699 ext 6532 and talk to a real helpful guy.. and he DOES return calls! :approve: or, if your in sydney call 02 8972 5666 ext 6804 and talk to mandy. She can speak english!

Thirdly, my story. Well, I did have this big-ass long rant typed out but some sh*t went down when i pressed submit and i lost it all

, but basically when I finally got my package today and opened it up, there was no PDA. everything else was there but no PDA.

:realmad:

Upon closer inspection I noticed the internal box's tamper seal was busted and so was the main box's seal.. which i didnt notice earlier. The bottom of the box had been re-taped up and one of the courier's had placed their connote over the tape end.

So after a lot of funking around and bullsh*t Dell (lack-of)Customer service calls, finally got through to someone and talked about the situation.. they informed me that they'd had a few cases like this so far and that they shall investigate.

currently, i'm one VERY VERY VERY pissed off pretend PDA user.

06-20-05, 03:41 AM

Dude, that totally sucks!!!

Hope it can be resolved quickly.

Well anyway, welcome to the site and keep us informed on future developements.

06-20-05, 08:00 AM

What a hassle!

Welcome to Aximsite.

I hope you get this settled very soon.

**Frenchy** · 06-20-05, 08:03 AM

Too bad man, I feel for ya. Hope you get this resolved soon.

ahcheetham · 06-20-05, 10:03 AM

Totally pants situation. At least you werent the only one so you were believed. I hope you get your replacement x50V quickly. Good luck mate !

aximbigfan · 06-20-05, 10:06 AM

welcome... that is a sucky story!!!

chris

HawkesNest · 06-20-05, 10:24 AM

Despair is the feeling that I’m sure has you in its grip. Hopefully knowing that we care and share it with you will lighten the load. I hope a good resolution is in the works for you and that you will be able to enjoy the use of a great PDA soon. Hopefully the content of this site will help pass the time in the meantime.

rafes · 06-20-05, 10:46 AM

Now that is something. Good thing they had similar cases and believed you.

who does Dell deliveries your area?

dc.husker · 06-20-05, 12:14 PM

Hopefully they believe you and send you a replacement. If not contact your credit card company...most times they can help.

Good luck,
Frank

Flue Bug · 06-20-05, 12:33 PM

Originally Posted by Zamboni

Well, firstly I'd like to say I'm a new user to PDAs and also new to this site.

Secontly I'd like to rant how crap Dell's customer service is and that if your an Aussie and wanna avoid waiting in the queue system, you can call 1800 261 699 ext 6532 and talk to a real helpful guy.. and he DOES return calls! :approve: or, if your in sydney call 02 8972 5666 ext 6804 and talk to mandy. She can speak english!

Thirdly, my story. Well, I did have this big-ass long rant typed out but some shit went down when i pressed submit and i lost it all

, but basically when I finally got my package today and opened it up, there was no PDA. everything else was there but no PDA.

:realmad:

Upon closer inspection I noticed the internal box's tamper seal was busted and so was the main box's seal.. which i didnt notice earlier. The bottom of the box had been re-taped up and one of the courier's had placed their connote over the tape end.

So after a lot of funking around and bullsh!t Dell (lack-of)Customer service calls, finally got through to someone and talked about the situation.. they informed me that they'd had a few cases like this so far and that they shall investigate.

currently, i'm one VERY VERY VERY pissed off pretend PDA user.

Dude, You need to clean up your posts... NO explitives, PLEASE!!

06-20-05, 12:37 PM

I have also had bad support from dell to do with the courier im sorry to hear about your story that really sucks hope you get a replacement soon

welcome to aximsite

06-20-05, 01:14 PM

maybe if dell didn't put in BIG BOLD LETTERS, *DELL*. maybe this wouldn't happen.

06-20-05, 01:18 PM

Originally Posted by windowsrookie

maybe if dell didn't put in BIG BOLD LETTERS, *DELL*. maybe this wouldn't happen.

i agree but if we cant trust the postman then who can we trust

tmn72 · 06-20-05, 01:28 PM

Originally Posted by ahcheetham

Totally pants situation. At least you werent the only one so you were believed. I hope you get your replacement x50V quickly. Good luck mate !

I'm not an Aussie, so please forgive the ignorance. However, I am still a member of the Commonwealth, as as such, thought I knew more than I do.

I've never heard the expression "totally pants situation." If there is a clean explanation, would you mind enlightening me? If it's not clean, then I'd rather stay in the dark.

06-20-05, 01:45 PM

Originally Posted by tmn72

I'm not an Aussie, so please forgive the ignorance. However, I am still a member of the Commonwealth, as as such, thought I knew more than I do.

I've never heard the expression "totally pants situation." If there is a clean explanation, would you mind enlightening me? If it's not clean, then I'd rather stay in the dark.

Dont worry its totally clean its just an expression pants is just a term for pathetic or lame :approve: