NO!!! Order Delay....

08-16-05, 11:38 AM

Got the dreaded shipping delay notice this morning...tomorrow (5/17)was my 1st delayed shipping date, now I've been pushed back another week! :pullingou

Guess a chat with Dell is in order...I was really pumped to get it tomorrow, and yes, I do have the extended battery on my order as it was part of the packaged deal. I ordered mine on 8/4.

:new_puppy

"Dear Valued Customer,
We have reviewed your order. Although we had anticipated being able to ship your order sooner, we are experiencing an unexpected delay with your order XXXXXXXXX and will not be able to ship this order and any associated orders until on or before 08-23-2005."

**Martin** · 08-16-05, 11:40 AM

Sorry to hear that.

Moved to Tell Dell for you.

08-16-05, 11:48 AM

Sorry for the wrong forum, its an x50v delay along with all the others, thus I felt more appropriate in the x50 forum...

08-16-05, 12:12 PM

So sorry to hear of your woes. I know how bad it must suck. Just hang in there buddy.

msoditch · 08-16-05, 12:23 PM

Good luck, I ordered mine last month and am already well into my second shipping delay notice. I even tried to get them to send me the unit and battery seperatly but had no luck. They are holding up the entire order for that "great deal" extra battery.
I wonder how many shipping delays I will get before they actually send out my order.........................

08-16-05, 12:49 PM

Geez...I was about to try the same thing...drop off the battery, just give me the rest! I might still try it...we'll see.

msoditch · 08-16-05, 01:32 PM

Keep me posted, If you can get it sent w/o the battery I would be interesed in your strategy.

Potpie · 08-16-05, 02:07 PM

I guess I will be in the same boat. I ordered mine on the 7th of August with an estimated ship date of 8/17 (tomorrow), but it sounds like that may be pushed back based on the above post. I have already complained to Dell and they upgraded me to overnight shipping and gave me a $100.00 coupon. I'm trying not to get too upset, but I want my AXIM!!!!!!!

hulagirl · 08-16-05, 02:19 PM

I ordered on 7/29 and I also got another delay notice this is the 3rd delay notice, tried to get them to ship Axim but they would not.

redhatnick · 08-17-05, 10:34 AM

redhatnick to dell customer care: "Since you can't seem to ship my Axim in acceptable time, perhaps you can ship my refund check sooner."

Customer Care: "Looks like one just became available."

redhatinck: "I bet it did. I expect either my money or my handheld by next business day. I suggest you get started."

Customer Care: "Is there anything else I can help you with?"

redhatnick: -click-

Rob83 · 08-18-05, 01:05 PM

Originally Posted by redhatnick

redhatnick to dell customer care: "Since you can't seem to ship my Axim in acceptable time, perhaps you can ship my refund check sooner."

Customer Care: "Looks like one just became available."

redhatinck: "I bet it did. I expect either my money or my handheld by next business day. I suggest you get started."

Customer Care: "Is there anything else I can help you with?"

redhatnick: -click-

Why do you feel the need to have to be rude to the CSR? Did they do anything to you? They don't have any control over when dell gets the axim.

Very unprofessional on YOUR PART. If i was that Customer Care Rep, I would send you your check back. You're a rude customer and no business needs you.

Felixthekat · 08-18-05, 01:21 PM

^^^^ Hell, that's not rude. that's polite. That blows.

I ordered mine Monday 15th. Tracking it on UPS right now. says it's on the truck for delivery right now. I cannot wait until I get home. I will crap myself if they try some delay crap with me after they said it was on the truck.

msoditch · 08-18-05, 01:27 PM

Did you order the 2200ma battery? That is what has been holding up my order.

msoditch · 08-19-05, 12:44 PM

FYI - Order shipped today
I originaly placed the order 7-27.

They shipped it standard ground (not that i've been waiting for it)

08-19-05, 04:45 PM

Well, looks like mine shipped out yesterday (I actually went an entire day w/o checking the order status)...I paid to have it upgraded to UPS AIR, but it went out Ground...bummer, but I'll have it on Monday...so that'll have to do!