FlyACL

Sorry if this has been answered, I did a search and have been reading for two hours. My problem is I have set up my "POP3" e-mail and can receive fine, but when I send I get an error message about checking my settings and such. I feel the problem is because my ISP uses POP3 for incomming mail, and SMTP for outgoing mail. Both with the same server name. "mail.insightbb.com" Of course I have had no luck getting this to work. I have tried every combination possible with the SSL and stuff. But now I am stuck and out of ideas. Below is a cut and paste of what little information I found on my IPS help files. Thanks~

Adam

Internet Settings and Addresses

These are the different Insight Broadband server addresses, which will help you access different areas of your Insight Broadband account.

Customer's HSD Identification

Email Address: username@insightbb.com
Login ID: username (this is the name before the @ symbol in an email address)

Mail Server Names

POP3 (Incoming Mail) Server: mail.insightbb.com
SMTP (Outgoing Mail) Server: mail.insightbb.com

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FlyACL

Well, seconds after I posted this I found the answer. Not only did I need the "SSL" and "My server requires authentication". The trick was under "outgoing server settings" I had to change the user name to be my entire e-mail address. Where in the normal set up it was just the part before the @. What a pain. Thanks anyway, hopefully this will help someone else with the same problem!

Adam

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BurkC

I still have a question. What type of machine are you checking your mail from? I assume you are not using Pocket Outlook (Axim) Becaue my Pocket Outlook doesn't have a place to enter a username / password for the OUTGOING mail server. Which is really bugging the cr*p out of me becasue I need to use a different one than my incoming.

So far no one on the board has even attempted to answer my question about how to use 2 different servers or even if you can.

I could swear I have seen a Pocket Outlook setting on someones else PPC that has a setting for both just like my Outlook 2002 does.

ANYONE????

Originally Posted by FlyACL

Well, seconds after I posted this I found the answer. Not only did I need the "SSL" and "My server requires authentication". The trick was under "outgoing server settings" I had to change the user name to be my entire e-mail address. Where in the normal set up it was just the part before the @. What a pain. Thanks anyway, hopefully this will help someone else with the same problem! Adam

mvierling

I'm trying to access my insightbb.com mail from my cell phone but cannot get it to work. When I select TLS/SSL encryption on my phone, it asks me for a domain. I have tried leaving this blank, using insightbb.com, and mail.insightbb.com. No matter what I use, when trying to send/receive mail I get a message saying "unsupported TLS certificate".

MonAccount

Originally Posted by BurkC

Becaue my Pocket Outlook doesn't have a place to enter a username / password for the OUTGOING mail server.

Not sure if this is what you are after, but I click Accounts then Accounts... then click on my POP3 account (it's already setup so in the next sentences I just say 'click next' because the settings are in there... you may need to set yours up). I click Next on the e-mail address screen, next on the User Information Screen, Next on the Account Information screen then choose options on the Server Information screen (I have 2 different servers in ingoing and outgoing). I click next on the Options (1/3) page. On the Options (2/3) screen I put a check mark in both 'Outgoing mail requires authentication' and 'Use Separate Settings' then click Outgoing Settings... there you can spec more info. From there I just continue on...
Hope this helps some.... :approve:

frankenbike

Originally Posted by BurkC

I still have a question. What type of machine are you checking your mail from? I assume you are not using Pocket Outlook (Axim) Becaue my Pocket Outlook doesn't have a place to enter a username / password for the OUTGOING mail server. Which is really bugging the cr*p out of me becasue I need to use a different one than my incoming. So far no one on the board has even attempted to answer my question about how to use 2 different servers or even if you can. I could swear I have seen a Pocket Outlook setting on someones else PPC that has a setting for both just like my Outlook 2002 does. ANYONE????

I can have a separate POP and SMTP on nPopw (freeware). I couldn't get this to work on Pocket Outlook, and could get it to work on nPop.

I too need separate POP (my home ISP connection), but they don't allow external SMTP. So I have to use my webserver's SMTP (which is fine by them).

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