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When you say "dial into my ISP", do you mean you're actually trying to dial a number (an 0800 number or 0845 or whatever) and go online via their connection whilst using your minutes? Or are you connecting via GPRS, which would effectivley mean that Orange is your ISP.
If the latter, then I severely doubt it's an Orange problem. Have you tried Orange Data Support? (Phone 150 and go through the options, speak to someone and be put through to them) They're extraordinarily helpful.
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