I followed Michael's instructions, played the same shell game and got my free upgrade. No mention of it being an official plan or not, but it should have been made a little clearer than mud up front, oh well. I won't judge their motives, at least out loud.
I got mine towards the end of April. Does this mean if I call Dell and make a big enough stink, they'll send me an upgrade free? :)
Seriously, I do feel a little gyp'd, but $30 isn't too bad considering I bought a refurb'd unit and paid a lot less than even the currently excellent prices for new...
Not that I'm complaining about the $30, but has anyone else considerred sending their older unit in for a defect replacement??? I've been holding out on a replacement because of the D-pad and also the one corner of my screen seems to move if I push on it enough. I understand that there is a good possibility that I'd get a refurb unit, but I'm willing to risk it just to get the C1 processor also. What does everyone think Dell is doing with refurbs, are they upgrading them or will they come with the original OS?? I'm talking about purchasing a refurb......will it have the new OS or original? Just something to consider. I think I'll wait a while before I do anything, I'm sure Dell customer care is going to be crazy for a few weeks. I'd just really like to be able to utilize the processor that I paid for.
Originally posted by dumwaldo just missed the free upgrade by a week.
Please don't tell users where they can find illegal software. I know it was semi-hidden in your post, but still very obvious. --deftech
man i thought i was quite subtle with that one. i think this forum might be to straight laced for me but thanks for the friendly moderation rather than a heavier handed approach.
I just called and got my upgrade order placed, so I should know the status soon. Here's the number and extension that you want
1-877-773-3355 x66966
The CSR that answered my call had to put me on hold twice to check about the upgrade, but he was pretty helpful. Once people start calling things should move quicker.
I first used an extension listed in another post (x62470), and it sent me to sales. I thought I was at Customer Care so I started placing my order, but before everything went through I checked to make sure it was a no charge. She said for that I needed Customer Care and gave me the extension. Make sure you check that you're at Customer Care or else you may be paying for your upgrade without knowing it (via Sales).
Finally, the Sales CSR said that they were backordered and the CD would ship around late July. After placing my order with Customer Care at no charge he said the CD may even ship tomorrow. I guess the CDs are "backordered" so that all the May 23 - June 23 Axims get their orders first.
-hype
*This may be incorrect, but I'm just reporting what I can infer from the statements made on the phone.
After nearly 40 minutes this morning with dell after being passed around from each department
A Irish sales bloke told me that I WILL have to pay for it :( I did tell him about the rep in the dell forums saying that it will be free but he was having none of it :crooked:
Update: I checked my order status and here's what it shows:
Date of Purchase:06/24/2003
Estimated Ship Date:on or before 07/28/2003
Also the order shows like I placed it through sales even though it is a no charge, so don't be alarmed if you see a price listed on the Order Status. As long as you go through Customer Care you'll be set.
Sub-Total $29.00
Shipping $5.50
Tax $2.84
Total Price $37.34
-hype
Same way with me. I just checked my order status and it shows this:
I am within my 30 days period (bought May 30th) so my upgrade is N/C
Delivery Estimate: July 30 - August 1
Status as of Tuesday, June 24, 2003 11:15:19 AM Central Time
1. Order Processing: Monday, June 23, 2003
2. Pre-production: Monday, June 23, 2003
4. Shipping Prep: Friday, July 25, 2003
5. Estimated Ship Date: Friday, July 25, 2003
It shows a charge of $34.50, but they do not have credit card authorization. So I can't be charged
__________________
There are two secrets to my success:
I saw that charge and called back. They explained that it's just a machine thing. Same story, no way to charge me without authorization. She said ignore it.
On the phone with them now---I've had to explain it like 4 times already---now I'm on hold! If anyone gets the name of someone who knows what's going on, and an extension, I'd REALLY appreciate it!
It's almost like they don't know what's going on!?!?!
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