happycheesecake

If the upgrade was £22 (£19 + VAT) then I wouldn't conplain so much but the fact that myself and two other Axim owners rang up Dell customer "support" at the same time and were told three different things at the same time!!!!!

Why bother?

(And try to get a free upgrade out of Dell if you brought an Axim after 23rd of May!!!)

Jon C
Northampton, Rip-Off Britain...

ChristineC

FROM DELL UK


Microsoft Windows Mobile 2003 Upgrade Kit - Upgrade your Axim X5 from 2002 to 2003! >>>




Manufacturer Dell
Dell Part # IGOSKU-750-10356
Manufacturer # EMFU1780

£22.33



Microsoft Windows Mobile 2003 Upgrade Kit does not incur any extra delivery charge purchased on its own (i.e. when purchased on its own freight will be deducted when order is processed)

happycheesecake

Ok Christine, but this is what my order says from Dell:

Quote:

---------------------------------------- Microsoft Windows Mobile 2003 Upgrade Kit - Upgrade your Axim X5 to 2003! >>> Quantity: 1 Price excl tax: £19.00 Price incl tax: £22.33 ---------------------------------------- Shipping excl tax: GBP 8.00 Shipping tax rate: 17.5% Shipping incl tax: GBP 9.40 Price Incl Delivery (Excl Tax): £27.00 Price Incl Delivery (Incl Tax): £31.73 ---------------------------------------- Kind Regards Online Order Department

gozzy

christine
click on the add to basket and you'll get what Happy got

ChristineC

Microsoft Windows Mobile 2003 Upgrade Kit does not incur any extra delivery charge purchased on its own (i.e. when purchased on its own freight will be deducted when order is processed)

Microsoft Windows Mobile 2003 Upgrade Kit does not incur any extra delivery charge purchased on its own (i.e. when purchased on its own freight will be deducted when order is processed)

ChristineC

They are going to DEDUCT the delivery charge that is AUTO GENERATED at POS - so stop whining.

bernie_rubber

Hey Christine - have you ordered it - I've had an e-mailed invoice in pdf confirming my order has been processed and that the price is £31.73 inc delivery & VAT.

I am prepared to accept that Dell are unable to design a website which deducts delivery from some orders...

But this e-mail has been sent subsequently...anyway I've sent an e-mail and will await a response (sometime) in the meantime if/when I here I will let you know

happycheesecake

I've now got a forecast delivery date for my upgrade - 3/7/2003 - (3rd July for our US friends).

Still no luck regarding the delivery charges, but at least I now know who my sales account manager is... I've emailed her about the confusion.... Still awaiting the reply...

Oh and Bernie, that Avatar of yours is well OTT... :p

bernie_rubber

Quote:

Originally posted by happycheesecake I've now got a forecast delivery date for my upgrade - 3/7/2003 - (3rd July for our US friends). Still no luck regarding the delivery charges, but at least I now know who my sales account manager is...

It'll be interesting to see if/when we hear...

Quote:

Oh and Bernie, that Avatar of yours is well OTT...

Thanks! Just a little understated number I found in the back of my cupboard

happycheesecake

I've got this on the Dell order status webpage:

Your order is in production

Your Order Information
Dell Customer Number: GBxxxxxxx
Dell Order Number: xxxxxxxxx

Further Information
Order Date: 27/6/2003
Forecast Delivery Date: 3/7/2003
Actual Shipment Date: N/A
Carrier Name: Walsh Western

You requested this information on 30/6/2003 at 21:40:26

bernie_rubber

Yeah...I've had very similar details...but no response from my e-mail (there's a surprise!)

happycheesecake

Bernie, that Avatar of yours is as bad as that flippin' Pocket Solutions ad at the top of the page! ;)

What do you think of my chances of getting Dell to re-direct the delivery of the upgrade from my card-holders address to my work address????

tonester

As I understand it, Dell in the uk are only delivering to a registered card address.

It's kind of amusing, because I ordered my Axim from Dell New Zealand. I paid with my UK credit card, had the invoice address in Auckland, the delivery address in Wellington - and had no problems at all.
But you can't get WM2003 here yet - Dell in NZ don't even sell any accessories for the AXIM seperately.

bernie_rubber

Yep I agree with tonester...not a hope!

Don't like the pocket solutions ad?

bernie_rubber

Happy...how's your cheesecake now? Do you prefer these offerings...following our experience of Dell's customer care?