Bought my dell on 6/7/03. I called Home and Office Customer Care at 1-800-624-9897, press #4, press #4 and waited 5 minutes and got through. Gave rep my service tag #, told him I qualifed for the free upgrqade, he said it will be sent in 2-5 business days. Order already on website. Status shows payment method: revenue adjustment. Hope this helps.

which article number does it show?
I see 310-4212 instead of 310-4214.
Anyone an Idea?

DELL AXIM X5 400, SimpleTech 1GB CF Card, SimpleTech 256MB SD Card
Symbol Networker, SENA Case
Brando Screen Protector, Globalsat GPS

It says 310-4214 for PPC2K3 UPGRADE KIT, ENG

mine says:
310-4212 for PPC2K3 TECH GUARANTEE,ENG

DELL AXIM X5 400, SimpleTech 1GB CF Card, SimpleTech 256MB SD Card
Symbol Networker, SENA Case
Brando Screen Protector, Globalsat GPS

I ordered my Axim on the 22nd of may, am I eligible for the free upgrade, since I did not receive my upgrade until after the 23rd?

Geek

Ya, he was able to get a free upgrade becaue he ordered his Ax before I think its May? (not sure) So everyone else who didn't order it after May is not eligible for the free upgrade.. it costs around $30,

MooMooFarm

Huh? Your sentence there contradicted itself, or something, it did not make any sense. I purchased the Axim on May 22nd, however it did not arive untill after May 22nd, do I have to pay for the upgrade?

Geek