Register Forums Today's Posts Reviews Gallery Video Vault Downloads Resources Shopping
Go Back   Mobility Site > PocketPC Software Forums > Windows Mobile OS > Windows Mobile 2003

Windows Mobile 2003 Questions and Answers regarding Windows Mobile 2003.

Reply
 
LinkBack Thread Tools
Old 06-24-03, 03:30 PM   #1 (permalink)
Aximsite Prospect
 
Join Date: Jun 2003
Posts: 2
iTrader Rating: (0)
WM2003 Upgrade for Small Business orders?

I just got off the phone with customer care, trying to get the free upgrade (ordered 6/15) to WM2003, and was told that the free upgrade was for Dell Home orders only, and that there is no info regarding free upgrades for Dell Small Business orders at this time.

I asked her about returning the Axim I recently ordered (and hasn't even arrived yet ), and perhaps exchanging for one with 2003 preloaded, and was told that I would be charged a restocking fee of 15%.

Has anybody with a Dell Small Business ordered Axim gotten the free upgrade? If so, how did you do it?
eekthecat is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
sponsor links


Old 06-24-03, 03:52 PM   #2 (permalink)
Aximsite Prospect
 
Join Date: Jun 2003
Posts: 6
iTrader Rating: (0)
Hmm Got a same response

I also, got the same response ,i.e., no decision yet for free upgrade to small business orders. CSR told me to call back in couple of days.

-fA
fazam is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 06-25-03, 03:59 PM   #3 (permalink)
Aximsite Prospect
 
Join Date: Jun 2003
Posts: 6
iTrader Rating: (0)
Anyone got an update about free upgrade for small business purchases?

-fA
fazam is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 06-25-03, 04:15 PM   #4 (permalink)
Aximsite Rookie
 
lechonlubber's Avatar
 
Join Date: May 2003
Posts: 38
Location: Bucks County, PA
PDA: Dell Axim X5
iTrader Rating: (0)
I just got off the phone with them. Mine was purchased through Dell Small Buisness on 5/23 with an invoice date of 5/30. He asked if I orderd it through home or SB and I told him SB. After being on hold for a while, he finally said that I was eligable and that he was filling out the information for the order. He then told me that he placed the order and I should have it in 7 to 10 days. This kind of contradicts what I have seen on this forums about wait time. He also told me that he did not have an order number yet as it was still going through the system. He also assured me that there would be no charges or fees for the upgrade. I just checked on the Order Status page on Dell's site and I don't see an order number yet. If I don't see one in a few days, then I will give them another call to get an update. I think it's kind of strange how they are handling this.
Herb
-----------------
Dell Axim X5 400MHz<BR>Dell TrueMobile 1180 WiFi<BR>SanDisk 256mb SD card<BR>Rhino Skin Aluminum Case
lechonlubber is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 06-25-03, 04:18 PM   #5 (permalink)
Aximsite Veteran

 
janine248's Avatar
 
Join Date: Feb 2003
Posts: 1,299
Location: dEtRoIt
PDA: Asus716
iTrader Rating: (0)
it IS strange how this is being handled....they (Dell) knew 2003 was coming out and it would seem that they had plenty of time to get their act together with these details when people started calling with these questions. They need a standardized way of answering these types of upgrade questions. I've said this before in another thread awhile back....there's a chance that if you talked to 10 different CSR's it is possible to get 10 different answers. I hope you do get the order number/confirmation for the update...and don't forget to jot down the names of the people who assist you and all of the information they tell you.
GOOD LUCK.

Last edited by janine248; 06-25-03 at 04:28 PM..
janine248 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply

sponsor links



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 11:23 AM.