Jwilker

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Originally posted by lord rick Please. Ignorant is such an insulting word. Users are reporting 5 seconds to bring up the start menu. 40 seconds to bring up some applications. We're not talking about sluggishness, here.

Except that to a user who has never had a PPC device and has no frame of reference 5 seconds is the norm. One thing we forget is that we are the minority of users. Most will never change themes or overclock or do anything more than surf handango on occassion. So for us 5 seconds is the end of the world, enthusiasts are always hardest hit by problems, becase we are more involved.

I agree that this whole problem is being made out to be the end of the Pocket PC world. 5 seconds to load an app, while slow and I would not be thrilled, isn't the death of me. THe app loads doesn't it? Wouldn't a real problem be that the app doesn't load?

Of course there isn't a guarantee that Dell will fix the problem, there aren't guarantees when M$ releases a jacked up OS, but sure enough a service pack surfaces sooner or later and patches in the meantime.

Don't for a second assume this will be left alone, way too much noise over it.

If you can't live with a slow ax for a while go get an ipaq for pete's sake. Pray HP never stumbles cuz then you'll be back here.

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John Wilker

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lord rick

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Originally posted by Snerdley How does that work? do you have to verify student or faculty status somehow?

You have to give the name of your school when ordering from hp's website.

Over on brighthand, there are reports of users calling hp, asking for the $267 price and getting it, without giving any school affiliation.

I got the $293 price that goes with gov't affiliation. There's also a deal for medical workers.

Here's the brighthand thread:

http://discussion.brighthand.com/sho...threadid=81832

Rick

Pike3GT

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Originally posted by lord rick Except that users can purchase an Ipaq 2215 right now that works as advertised. So they don't have to worry about how they'll be treated, because they'll actually get what they paid for - a responsive, working PPC. And return shipping is free - just take it to UPS in the original box (doesn't matter if you've opened it or not, but there is a time limit) and say "refuse shipment" and they will send it back to Dell. Get an RMA# from Dell first. Doing this is the only way to get Dell's attention for this fiasco.

good points... but I am still going to wait. I bought the Dell because I liked its features... I am not going to compromise what I like over a couple of weeks of waiting...

lord rick

Repeat after me

5 seconds for the START MENU, 40 seconds for APP.

And I'm not speaking to the world. I'm speaking to users here on this forum. I'm not predicting the end of dell. Dell will do fine.

And I don't have to pray HP doesn't screw up. If they do, and Dell makes a better product - you're right, I'll be right back to Dell, with no apologies.

Further, if HP doesn't screw up, and Dell makes a better product, than I'll still move back to the Dell. I as the consumer have that right. I'm not some fanboy in love with a companies products. I buy what works best for me right now.

Quote:

Originally posted by Jwilker Except that to a user who has never had a PPC device and has no frame of reference 5 seconds is the norm. One thing we forget is that we are the minority of users. Most will never change themes or overclock or do anything more than surf handango on occassion. So for us 5 seconds is the end of the world, enthusiasts are always hardest hit by problems, becase we are more involved. I agree that this whole problem is being made out to be the end of the Pocket PC world. 5 seconds to load an app, while slow and I would not be thrilled, isn't the death of me. THe app loads doesn't it? Wouldn't a real problem be that the app doesn't load? Of course there isn't a guarantee that Dell will fix the problem, there aren't guarantees when M$ releases a jacked up OS, but sure enough a service pack surfaces sooner or later and patches in the meantime. Don't for a second assume this will be left alone, way too much noise over it. If you can't live with a slow ax for a while go get an ipaq for pete's sake. Pray HP never stumbles cuz then you'll be back here.

Jwilker

Pike3GT, well said. Even if the CD shipped when it was supposed to I wouldn't be upgrading. PPC2002 works great it's not like it's killing me slowly to wait. if 2003 wasn't released none of would be any the worse for wear. I can wait.

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John Wilker

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Jwilker

Quote:

Originally posted by lord rick Repeat after me 5 seconds for the START MENU, 40 seconds for APP. And I'm not speaking to the world. I'm speaking to users here on this forum. I'm not predicting the end of dell. Dell will do fine. And I don't have to pray HP doesn't screw up. If they do, and Dell makes a better product - you're right, I'll be right back to Dell, with no apologies. Further, if HP doesn't screw up, and Dell makes a better product, than I'll still move back to the Dell. I as the consumer have that right. I'm not some fanboy in love with a companies products. I buy what works best for me right now.

Most posts on this thread seem aimed at the world,
"Return your single unit and show them who's boss"
"They hate us, we should return them all"
"The Much older and more established Ipaq works better" Well that happens. Maybe Dell wasn't ready for 03 and released to compete with HP, who knows?

Maybe it's just me but I can wait patiently (not indfinitely mind you) for something. I don't consider it being a "fanboy" I consider it favoring a brand and willing to wait for what I believe to be a better product. Fickle wishy washy consumers can hop around all they like, feel free. I wish I had the disposable income to buy a new PDA every week, since I don't, and I like Dell anyway, I have an Axim that I will support and wait for the upgrade.

Hope you didn't buy an Aximsite shirt ;) I wonder if there is an indifferent consumer shirt :)

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John Wilker

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sracer

Quote:

Originally posted by Jwilker Except that to a user who has never had a PPC device and has no frame of reference 5 seconds is the norm. One thing we forget is that we are the minority of users. Most will never change themes or overclock or do anything more than surf handango on occassion. So for us 5 seconds is the end of the world, enthusiasts are always hardest hit by problems, becase we are more involved. I agree that this whole problem is being made out to be the end of the Pocket PC world. 5 seconds to load an app, while slow and I would not be thrilled, isn't the death of me. THe app loads doesn't it? Wouldn't a real problem be that the app doesn't load?

Do you have an Axim Advanced loaded with PPC2003? Do you know firsthand the symptoms of the problems? It's not just 5 seconds for the Start Menu to appear. It isn't just 10-40 seconds for programs to load.

The overall abysmal performance prevents ActiveSync from functioning. It causes a death spiral of increasingly slower performance until the device locks up (usually within 10-15 minutes) requiring a reset.

Not everyone is experiencing all symptoms.

Unless you have an Axim Advanced w/2003 then you are NOT in a position to gauge the impact this problem has.

Quote:

Originally posted by Jwilker Of course there isn't a guarantee that Dell will fix the problem, there aren't guarantees when M$ releases a jacked up OS, but sure enough a service pack surfaces sooner or later and patches in the meantime. Don't for a second assume this will be left alone, way too much noise over it. If you can't live with a slow ax for a while go get an ipaq for pete's sake. Pray HP never stumbles cuz then you'll be back here.

People are overlooking one critical fact... those of us experiencing these problems are more concerned with Dell's lack of "stepping up to the plate" than the actual problem itself!

Sure we're ticked that we have a doorstop PDA... but we're MORE steamed that Dell is playing word games in an attempt to hide the fact that there are problems.

lord rick

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Originally posted by Jwilker I wonder if there is an indifferent consumer shirt :)

Yeah, that's the ticket! ;)

Superguy

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Originally posted by Snerdley How does that work? do you have to verify student or faculty status somehow? or just order off that gov/education link off hp's page?

Hit the 2215 for $293 thread at Brighthand in their 2200 series forums and all the details are there. To get it at $267, you need to call a guy named Dan Zimmerman.

Otherwise if you don't (like I did) you get it for $293. Still a good deal as that's what the Axim Advanced is going at.

sracer

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Originally posted by Jwilker Maybe it's just me but I can wait patiently (not indfinitely mind you) for something. I don't consider it being a "fanboy" I consider it favoring a brand and willing to wait for what I believe to be a better product. Fickle wishy washy consumers can hop around all they like, feel free. I wish I had the disposable income to buy a new PDA every week, since I don't, and I like Dell anyway, I have an Axim that I will support and wait for the upgrade.

It's alot easier to take that position when you're sitting on the sidelines with a working Axim. Besides, no one is talking about buying a new PDA every week.

I wasn't given a choice... when I initially placed my order, the website said "PPC2002"... when I received notification that the order was "en route", it said "PPC2003".

I really didn't care if it came with PPC2003... I was simply looking to get the same Axim that had been getting great reviews... a quality device to replace my Audiovox Maestro.

Jwilker

Quote:

Originally posted by sracer Do you have an Axim Advanced loaded with PPC2003? Do you know firsthand the symptoms of the problems? It's not just 5 seconds for the Start Menu to appear. It isn't just 10-40 seconds for programs to load. The overall abysmal performance prevents ActiveSync from functioning. It causes a death spiral of increasingly slower performance until the device locks up (usually within 10-15 minutes) requiring a reset. Not everyone is experiencing all symptoms. Unless you have an Axim Advanced w/2003 then you are NOT in a position to gauge the impact this problem has. People are overlooking one critical fact... those of us experiencing these problems are more concerned with Dell's lack of "stepping up to the plate" than the actual problem itself! Sure we're ticked that we have a doorstop PDA... but we're MORE steamed that Dell is playing word games in an attempt to hide the fact that there are problems.

true true. And I think Dell's (apparent) attitude towards this problem is terrible. I don't have a 2003 unit and am glad. I feel for those that do and if you can't wait for the fix, return it, as is your right.

I wonder if anyone has aked Dell to replace a 2003 model with one with 2002? They must ahve some since compgeeks always get them. Worth trying for some of you folks maybe.

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John Wilker

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Superguy

>>> Of course there isn't a guarantee that Dell will fix the problem, there aren't guarantees when M$ releases a jacked up OS, but sure enough a service pack surfaces sooner or later and patches in the meantime. <<<

And how long does it take for MS to put out a service pack? Usually at least 3-4 months after the OS comes out.

You guys don't get that this is NOT an MS problem. It's a Dell problem. HP and others are not having this problem.

Superguy

Is it just me or does it seem like that everyone telling us we're nuts for not trusting Dell either has a working Axim with PPC2002 or another vendor's product?

Jwilker

Quote:

Originally posted by Superguy >>> Of course there isn't a guarantee that Dell will fix the problem, there aren't guarantees when M$ releases a jacked up OS, but sure enough a service pack surfaces sooner or later and patches in the meantime. <<< And how long does it take for MS to put out a service pack? Usually at least 3-4 months after the OS comes out. You guys don't get that this is NOT an MS problem. It's a Dell problem. HP and others are not having this problem.

...right and a patch is usually available in less than a week in most cases, days in others. Patches come out all the time. I think we all understand that this isn't an M$ problem but it makes for a usable reference. I think we all understand the problem here. We know who needs to and is reportedly working on it.

The point I can't stress enough is that THESE THINGS HAPPEN. as a consumer each of us has two choices. Wait or move on. If the device is as completely useless as some say do you think that Dell is doing nothing? No matter how quiet they are being (to their detriment) I am sure they are working on it

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John Wilker

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XKalibuR

brighthand users arent so "bright"

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Overall the 2215 IS smaller and lighter then the 2215 by far. You will like the difference I think. I thought the axim wasn't that bad in the first place, but the 2215 is that much better.

:rolling: