Superguy

Quote:

Originally posted by Jwilker ...right and a patch is usually available in less than a week in most cases, days in others. Patches come out all the time. I think we all understand that this isn't an M$ problem but it makes for a usable reference. I think we all understand the problem here. We know who needs to and is reportedly working on it. The point I can't stress enough is that THESE THINGS HAPPEN. as a consumer each of us has two choices. Wait or move on. If the device is as completely useless as some say do you think that Dell is doing nothing? No matter how quiet they are being (to their detriment) I am sure they are working on it

Yes patches come out all the time. MS may be buggy in some respects, but generally most updates I apply are security fixes, NOT bug fixes. There are bug fixes, but generally they were for things I really didn't use that much anyway.

And you're right. Stuff happens. I know that. How I react depends on how it's handled.

My wife had a 95 Escort awhile back that the transmission kept breaking on. The repair shop we took it to repeatedly honored the guarantee despite the fact that they probably lost money on it having to fix it 7 times before the car finally died of engine failure. They rented us a car everytime.

Because they took care of us, I STILL take my car back to that transmission garage because I know they'll do whatever they can to make it right should a problem arise. The manager was very surprised that I'd still take my cars back to his shop but it was because of how they handled the problems and that they made us feel like valued customers that I continue to take my cars there.

Bottom line: garbage product, but excellent handling and customer service made us happy.

Can you honestly tell me that Dell has handled this in a way that would make customers want to give them a chance?

If Dell's not going to give me a fair shake, why should I give them one?

And I don't see why your so against this John. You don't have this problem, so you really have no idea what's going on.

Super

gravrider

Quote:

Originally posted by XKalibuR brighthand users arent so "bright" :rolling:

LOL. Hmmm... shall I get the 2215 or the 2215. After reading this quote from brighthand, I'll get the 2215, since it has the better form factor.:crooked:

HedCold

i thought my axim has been running better so i finally ran a benchmark

are these good?


<fs-largefilewrite>1438.000000</fs-largefilewrite>
<fs-largefileread>140.200000</fs-largefileread>
<fs-largefilecopy>1217.500000</fs-largefilecopy>
<fs-manyfileswrite>5153.700000</fs-manyfileswrite>
<fs-manyfilesread>490.300000</fs-manyfilesread>
<fs-manyfilescopy>7931.500000</fs-manyfilescopy>
<fs-dirlisting>868.600000</fs-dirlisting>
<fs-db>2727.800000</fs-db>
<grf-ddb>43.965000</grf-ddb>
<grf-dib>56.025000</grf-dib>
<grf-gapi>23.245000</grf-gapi>
<builtin-pw>45674.400000</builtin-pw>
<builtin-pie-html>42668.400000</builtin-pie-html>
<builtin-pie-jpeg>2689.900000</builtin-pie-jpeg>
<builtin-fe>10873.600000</builtin-fe>
<misc-zip>7012.800000</misc-zip>
<misc-jpeg>546.500000</misc-jpeg>
<misc-arkaball>27.901500</misc-arkaball>
<misc-mflops>5584.000000</misc-mflops>
<misc-mops>1290.300000</misc-mops>
<misc-mwips>11418.000000</misc-mwips>
<misc-memcpy>14.658000</misc-memcpy>

Jwilker

Quote:

Originally posted by Superguy Can you honestly tell me that Dell has handled this in a way that would make customers want to give them a chance? If Dell's not going to give me a fair shake, why should I give them one? And I don't see why your so against this John. You don't have this problem, so you really have no idea what's going on. Super

Oh no I TOTALLY agree. Dell execs should be poked in the eye with a sharp stick for the handling of this. Terrible. Very very terrible. Intel and the P90 terrible.

I really should stay out of it, you're totally right, I'm not affected. Mostly my gripe is the have a 2002, cancelling the CDs and screaming bloody murder lot. Believe me. If I was in your shoes and the problems were as bas as indicated I'd be up Dell's tailpipe to send me a 2002 model even if they have to send my Michael Dell's and he can have my 2003.

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John Wilker

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HedCold

my bad, sorry, here there are with what is what

fs-largefilewrite 1438.000000</fs-largefilewrite>
fs-largefileread 140.200000</fs-largefileread>
fs-largefilecopy 1217.500000</fs-largefilecopy>
fs-manyfileswrite 5153.700000</fs-manyfileswrite>
fs-manyfilesread 490.300000</fs-manyfilesread>
fs-manyfilescopy 7931.500000</fs-manyfilescopy>
fs-dirlisting 868.600000</fs-dirlisting>
fs-db 2727.800000</fs-db>
grf-ddb 43.965000</grf-ddb>
grf-dib 56.025000</grf-dib>
grf-gapi 23.245000</grf-gapi>
builtin-pw 45674.400000</builtin-pw>
builtin-pie- html42668.400000</builtin-pie-html>
builtin-pie-jpeg 2689.900000</builtin-pie-jpeg>
builtin-fe 10873.600000</builtin-fe>
misc-zip 7012.800000</misc-zip>
misc-jpeg 546.500000</misc-jpeg>
misc-arkaball 27.901500</misc-arkaball>
misc-mflops 5584.000000</misc-mflops>
misc-mops 1290.300000</misc-mops>
misc-mwips 11418.000000</misc-mwips>
misc-memcpy 14.658000</misc-memcpy>

Cross

I just recieved my Axim a couple days ago, and I have to say that I'm extremely dissapointed as to how it performs. It is the 400 mhz model running MM2K3. I went to this unit from a Viewsonic V35 that I believe was 300 mhz and running 2k2. There is a noticably large decrease in speed in the Axim. I didn't think that starting it was that big of an issue, as it's ready to go in about 2 seconds. Navigating around with programs is painfully slow. Closing a program can take up to 10 seconds from hitting the button to when the unit finishes redrawing the main screen.

I really hope they they fix this problem, as I have no intention of returning my beloved Axim!

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gunmx

Cnet (news.com.com) has a breaking news article about the Dell Windows Mobile 2003 performance issues with many software apps. Basically, Dell acknowledged that the issue does exist and stems from the software they wrote to integrate the OS onto the Axim platform. There was no ETA on the availability of a fix (speculation that it will be a patch for those who already got one w/2003 pre-installed), and anyone who ordered a new one that hasn't shipped yet will be delayed from receiving theirs until they straighten the matter out.

After all the hullabaloo, I decided to cancel my upgrade cd order for now and wait for the larger update due out next year.

cabarle

16Jul2003 8:28pm EST

I just called Dell support and here's what I was told:

I talked with "Danny" who said Dell will now offically acknowldege the slowness problem on the advanced model of the AXIM. While I have a replacement "in production" Danny told me it would probably be quicker to wait for the patch which should appear in the next week on Dell's support site. Danny said the Engineering group at Dell is working feverseshly to provide a fix - (Thanks to all the media and Axim community)

Danny also informed me that no Axims will be shipped out until the patch is released. So, I urge everyone to check the delivery status of their Axim - Delaying the shipment of further Axims SHOULD be noted somewhere on Dell's site, but Danny admitted it won't be.

Well, at least Danny told me what I wanted to hear: A fix is in the works and they arn't sending my replacement Axim until it's patched. :)

Hope this info is usefull to someone.

Doug

Cross

Ahh yes, I just read that story. It's at
http://rss.com.com/2100-1041_3-10265...l?tag=mainstry
for those who want to read it.
Lets just hope and pray that a solution is found quickly!

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PDANewbie

I ordered my Axim today. It is currently "In Production" and it lists shipping as the 21st. Acording to that article they aren't going to ship out any Axim's till they fix the problem so will that date change in the next few days?

gatosano

I think this information will help.
Check this link:

http://news.com.com/2100-1041_3-1026579.html?tag=fd_top

slease

finally =)

__________________
Stephen Lease

Axim Basic, 256mb CF, 64mb SD, Rhinoskin Case, Pocketop Keyboard.

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Snerdley

<quote><i>Dell found a glitch inside software it created as part of the 2003 upgrade. The Dell software was designed to work with the Windows Mobile 2003 for Pocket PC operating system. However, the glitch is not related to Windows Mobile 2003 for Pocket PC software itself, Blackburn said.
</i>
</quote>

Hmm. does this mean we can just end task whatever dell software is running and get true ppc2k3 performance? Which one do you think it is?

__________________
Now Ax'n my Ax and Paq'n a new Paq
(Former h3630 and Axim owner, now zippin' along with my h2210 and wm2k3 ;) )

Cross

It's probebly a low-level issue, with drivers or controllers or something like that.

Three cheers for quality control!

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DennisFranz

With Dell's attitude toward this and the 'nothing is wrong' attitude, when the time comes for me to upgrade, I will be looking VERY heavily toward another company.

I have been a devout Dell customer. I have only had Dell laptops and purchased Dell desktops for family and myself, 5 desktop units and 3 laptops overall. I don' t like their handling of this. It's typical corporate manuvering which always hurts the employees and customers. With as much corporate critizing that has occurred lately, as a mass problem with a product, Dell should have either acknowledged or stated that there were working at the problem immediately. Their attitude erodes customer confidence and in this corporate climate, they should be straight forward and support their customers somehow.

Dell also needs to remember that this type of information will hurt them. The management needs to think of negative responses, in terms of how the public responds to it, such as how my thoughts of Dell are currently.

I don't even have a MM2K3 unit, nor did I order the MM2K3 upgrade. I simply don't appreciate the customers being held in the dark like they have been and lied to. Some users here have even as far as yesterday reported that they have been told by Dell that 'there is no problem.'

Dude, this is my last Dell. I know that this may be extreme to some peole but I look at how a company handles problems such as this as well as how it reports it to its customer base.