cyberlord

never, I am glad they came forward, hopefully the fix will be available shortly and life will be good again, no need to panic buy an iPAQ for more $$$.

I will continue to buy Dell when the ocasion arises.

Cheers from South Fl,

Cyberlord

Jwilker

DenisFranz, good points. I really really wish M Dell would read this forum. I assume he doesn't since he'd see how it's affecting things. I know I sound like a plant pushing this book but "the Cluetrain Manifesto" details this exact phenominon and how companies can sky rocket past the competition by (sadly) doing the exact opposite of what Dell did.

We knew it was screwed up. No amount of "no problems here" from tech weenies and press releases changed that fact. I would be willing to bet that most of the members who have soured wouldn't be if a real life Dell employee or representative came on, copped to the problem and looked to us for assistance. Hell I bet we knew there was a problem before they did. That's the nature of people like us. We break things long before they break on their own.

If Dell had just been upfront their image would have been untarnished. But alas, corporate management brain death seems to exist there too.

"Ignore it and will go away" is not a business trategy.

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as77

Just a little remark. Contrary to what several people have said, the price of the HP 221x is not $267 or $293. It's $399. The lower price is for people in government or education and does not include several accessories (cradle or sync cable, charger, etc.) that the plain $399 list price includes.

BTW since the hardware of the 221x and the Axim is essentially the same (same processor, same amount of memory, etc.) I see no reason why their performances should differ.

Jwilker

As was mentioned, the hardware is not the source of the problem. Some bit of software Dell wrote to 2003 is the problem.

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as77

My point is that with the fixed software, we should see no performance difference between the HP 2215 and the Axim. Right?

Jwilker

ah. gotcha. I would think that would be correct. I know the benchmarks were promising that the admin presented.

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Superguy

Quote:

Originally posted by as77 Just a little remark. Contrary to what several people have said, the price of the HP 221x is not $267 or $293. It's $399. The lower price is for people in government or education and does not include several accessories (cradle or sync cable, charger, etc.) that the plain $399 list price includes. BTW since the hardware of the 221x and the Axim is essentially the same (same processor, same amount of memory, etc.) I see no reason why their performances should differ.

No, that is not correct.

People were still getting it at $267 up until today.

I paid $293 for it.

And yes, it does include everything the retail box does, including cradle and charger. There's pictures on Brighthand's site in the 2215 for $293 thread showing that you get everything. Those were just posted within the last week by people who ordered it.

The only difference is it comes in a brown box, not the pretty retail box.

Everything else was additional accessories. Dell allows you to order more cradles, styluses, chargers, etc if you so desire as well.

And tomorrow I will be able to confirm that when mine gets to the door.

The hardware is also somewhat different than the Axim as well. The processor runs at a 200MHz internal bus (27 4 1 settings vs 27 2 2 on the Axim) and also has a MediaQ graphics coprocessor. So that would account for some differences in performance. It wouldn't surprise me if HP threw a few tweaks in it as well.

Super

burns

Personaly i am glad that Dell have finally excepted that their is a problem with wm2003. I will probably keep my Axim now as i was in two minds whether to send it back (we only have seven days in the UK) and get a refund. Hopefully they will produce a patch fast as i think it is a quality bit of kit. In terms of the "slowness" of wm2003, it really doesnt bother me that much as this is my first ppc and i had no great expectations anyway and tbh i havent had a great deal of problems with it anyway.

The start menu appears within half a second, all games i have tried have played well as has snes emulation at around 30fps with pocketsnes running super mario world. Initially i had real problems with activesynch but as soon as i uninstalled my firewall it ran fine (yesterday it was synched for about 20 hours without disconnecting).

If their is still better performance to come from the patch i will be over the ****ing moon.

cheers

Repo

Quote:

Originally posted by burns Personaly i am glad that Dell have finally excepted that their is a problem with wm2003. I will probably keep my Axim now as i was in two minds whether to send it back (we only have seven days in the UK) and get a refund.

I though we got 30 days under the Distance Selling Act?

Quote:

Originally posted by burns The start menu appears within half a second, all games i have tried have played well as has snes emulation at around 30fps with pocketsnes running super mario world

What WM2003 build version do you have? It sounds like you have one of the newer ones that is ok/not too bad against those of us that got the first build which is sooo slowwwwww

as77

Superguy, if you ordered the 2210 for the lower price and you are not in government or education then you basically deceived HP. I'm not sure that's legal, you may get into trouble. I wouldn't risk. And I don't think encouraging people to deceive HP is a good idea.

BipolarChucker

If you bought your Ax from Dell's website there's a 1 year Next Business Day Whole Unit dispatch added onto the deal, I presume this is a warranty of sorts?

I've managed to get myself one of the Ax Performance's with 4.20.1081 Build 13100 and it does perform like a dog. A colleague has an iPaq 3970 with PPC 2002 and it absolutely flies in comparison.

I also have a spongy D-Pad so I'll be contacting Dell today anyway, the trouble is, do I risk getting another with a naff firmware or would they not send me one given the current halt on shipments?? Curious but I'll try anyway.

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burns

yeh, i did get my Axim from the UK Dell website and i did have a 1 year Next Business Day Whole Unit dispatch, so does that count as a years warranty of sorts?

also my Axim is a 13100 if that means anything!!

BipolarChucker

I'm on the phone to Dell as I type, been on for 17 minutes *Yawn* They are replacing it for me tomorrow...

EDIT: The tech support guy put me on hold for another 10 minutes and then came back and offered me an Ax Performance with PPC 2002 as the replacement. Looks like they have definitely halted production of PPC 2003 devices!
I opted to keep my PPC 2003 simply because I'm waiting for the fix, I don't want to downgrade then be stuck on PPC 2002 and be forced to buy a PPC 2003 upgrade disc.

He said that it would be approximately 15 days before I receive a replacement so we could interpret that as a fix is in the pipeline and is approximately 2 weeks away...

We'll see what I get as a replacement - I just want the flippin D-pad to work properly, I can wait for the firmware upgrade. I made no mention of the poor performance but asked him why they couldn't ship me a 2003 device. He said it was beause the replacement was coming from "HQ".

Ah well, patience is a virtue. <--I've said that before haven't I? :D

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lord rick

Quote:

Originally posted by as77 My point is that with the fixed software, we should see no performance difference between the HP 2215 and the Axim. Right?

Maybe, no difference. But that would just be for now. And we won't know until Dell releases the fix.

The 2215 has a graphics coprocessor. When/if applications are recompiled to use it, 2215 would leap ahead again, by a huge margin on graphics-intensive tasks, like say games/multimedia.
Might help battery life, too, because the cpu usage would drop dramatically.

The point is that the hardware is not entirely the same. HP released new products to coincide with the new OS. And they got it right. Dell didn't change any hardware, and still got it wrong.

lord rick

Quote:

Originally posted by as77 Superguy, if you ordered the 2210 for the lower price and you are not in government or education then you basically deceived HP. I'm not sure that's legal, you may get into trouble. I wouldn't risk. And I don't think encouraging people to deceive HP is a good idea.

I must have missed the part where Superguy encouraged people to deceive HP.


But I didn't miss your earlier post where you stated

1. that the 2210 doesn't include accessories - which is completely untrue. The 2210 is the full retail package, but in a brown box.
2. the hardware of the 2210 and Axim is basically the same - which it is not. The 2210 has a graphics coprocessor which the Axim does not.