PPC 2003 is VERY SLOW!!! - Page 9

Jwilker · 07-15-03, 04:44 PM

Gotta love the internet. :)

DanP · 07-15-03, 04:51 PM

Great info here.... Even beats some info from the other email groups.. I am waiting to read your answer from Dell.. keep fingers crossed/..

N5BXP · 07-15-03, 05:14 PM

I just talked to Dell tech support. They said there is only a 3 - 5 second delay using PPC 2003, and it is not much of a problem. The tech rep blamed Microsoft. The tech support rep would only say that Dell is looking at the problem.

I have purchased 3 Axims, the first one in December with a 250 processor, a second for my oldest daughter, with a 255 processor, an a third for my youngest daughter, with a 255 processor and PPC 2003. The newest one is much slower that the other 2 Axim's. My daughter is complaining loudly about it.

5 people have bought Axims after seeing mine. I will now advise anyone to not buy a Dell until and if they resolve the problem.

If the problem is not resolved within the 30 day return window, I will return the Axim for a refund, and buy my daughter a Ipaq.

The Axim article at www.news.com today stated that Dell had not received any reports from users via the tech support lines. That is not true. I would suggest everyone with a new Axim to call tech support and complain. That will put pressure on Dell.

Jwilker · 07-15-03, 05:30 PM

Dell needs to take a lesson from Intel. The P90 issue was "not much of a problem" until their inaction drove thousands to the net and the chorus was overwhelming. Not to hijack the thread but CEO's and CIO's need to read the Cluetrain manifesto. This site is a prime example of how Dell could far surpass the others if they got mor involved here. Oh well I guess. Some day a CEO will know this and their company will have great products, loyal and involved customers and nothing will ever be, "Not much of a problem" that tech should be shot. OK well maybe not shot, but definitely poked repeatedly with a sharp stick or fork.

HedCold · 07-15-03, 05:58 PM

my ppc2003 has been running MUCH better lately
at first i always had it on auto save, but then switched it to max for a few minutes then kept it on normal for about a day. it was running good, but then i switched it back to auto save and it is still running pretty good.

so even though i haven't run any benchmarks to test it i kind of think it has something to do with the auto save and how the OS manages the processor and stuff

Trebor · 07-15-03, 06:35 PM

OK, i did some tests myself, and posted them seperate here.
http://www.aximsite.com/boards/showt...threadid=16869

To be continued.....

Regards from the Netherlands,
Robert

cyberlord · 07-15-03, 06:43 PM

Hmmmmm....sounds like good news soon, in the meantime I will keep on using my iPAQ 3955 and dreaming of the day that I can use my new Axim with all its features.

Any news on the "afternoon management meeting" ??

Cheers,

Cyberlord

Jwilker · 07-15-03, 06:49 PM

Yeah anxiously awaiting the dirt from the "afternoon meeting" come on friends of Dell employees, hook us up :)

07-15-03, 07:54 PM

Any news?

Pike3GT · 07-15-03, 07:54 PM

I haven't heard anything yet, and I have already left work for the day... sorry... I will check first thing in the morning and let you all know...

07-15-03, 08:45 PM

It is apparent Dell doesn't care about the quality of it's products or the customers that buy them. Had they truly had a meeting today, the "fix" would have been on the web after the meeting. It's becoming apparent that Dell isn't coming up with a fix, they continue to lie about any problems w Axim and PPC 2003, and Dell employees arn't communicating with each other. Perhaps management is aware of the problems we are having but chooses to ignore them.

Regardless of their position on the issue, if a solution isn't provided soon, their bottom line WILL be affected - all it takes is 1 bad apple to spoil the bunch.

Are we doomed to the same fate as those who bought the Toshiba E740? Toshiba dropped that model within a year and now there isn't even an upgrade for PPC 2003. I wonder if Dell has the same plan for the Axim.

cyberlord · 07-15-03, 09:24 PM

I don't think is a matter of caring or not, the Axim is a new product for them, and they know that it can hurt their image in the corporate and consumer markets, perhaps they are being slow to react but they will have a fix soon.

I remember how Palm took time to admit to the case crack on the IIIc until the media got a hold of the postings on the NG and I was quoted by Bloomberg.

Let's see, in the meantime I have time to ask for a return credit.

Superguy · 07-15-03, 10:14 PM

Quote:

Originally posted by cabarle
It is apparent Dell doesn't care about the quality of it's products or the customers that buy them. Had they truly had a meeting today, the "fix" would have been on the web after the meeting. It's becoming apparent that Dell isn't coming up with a fix, they continue to lie about any problems w Axim and PPC 2003, and Dell employees arn't communicating with each other. Perhaps management is aware of the problems we are having but chooses to ignore them.

Regardless of their position on the issue, if a solution isn't provided soon, their bottom line WILL be affected - all it takes is 1 bad apple to spoil the bunch.

Are we doomed to the same fate as those who bought the Toshiba E740? Toshiba dropped that model within a year and now there isn't even an upgrade for PPC 2003. I wonder if Dell has the same plan for the Axim.

I did find someone nice in their customer service email department. She's sending Airborne by tomorrow to pick up the unit.

I think there are good people at Dell. It's just seeming like they're harder to find.

Jwilker · 07-15-03, 10:44 PM

Quote:

Originally posted by cyberlord
and I was quoted by Bloomberg.

Some one sure is proud of that ;)

I agree this isn't (I hope) a malicious attack on customers. :) it's just IMO typical large company crap. Move slow, don't acknowledge there's a problem, hope people forget or never notice... Ah the ignorance of upper management when it comes to consumers. I wonder where they shop since they seem to not know how consumers think. How did they stop being consumers?

Superguy · 07-15-03, 10:53 PM

Quote:

Originally posted by Jwilker
Some one sure is proud of that ;)

I agree this isn't (I hope) a malicious attack on customers. :) it's just IMO typical large company crap. Move slow, don't acknowledge there's a problem, hope people forget or never notice... Ah the ignorance of upper management when it comes to consumers. I wonder where they shop since they seem to not know how consumers think. How did they stop being consumers?

They probably have their assistants or spouses buy everything they need. :)