EXCUSE ME?!?!? my WM 2003 order was cancelled???

07-07-03, 11:40 AM

check your orders people... i just tried calling Dell and got... A BUSY SIGNAL??? WTF??? ARHG, if they cancelled my order and now will end up pushing my date back... ARGH!!!

SOOOOO P!SSED OFF right now....

07-07-03, 11:45 AM

They cancelled it, just like that? What the heck is going on?

07-07-03, 11:45 AM

on the phone.... hold time is "greater than 5 minutes"(whatever that means... what 6 hours is greater than 5 minutes...) .... grrrr...

07-07-03, 11:47 AM

dont know but I intent to find out... there will be a rep hearing me about this one... it better be here fast when its released... i had a ship date of the 28th.... and to think i only find out because I wanted to get extra stylus from them... GRRRRRRR

PPC2K3 UPGRADE KIT,ENG

Where is My Order?

Our records indicate that this order has been canceled. Please contact a Dell Sales Representative at:
1 (800) 289-3355 then choose options:
2 - Sales
2 - Purchases for your home
then select either :
2 - Purchase a computer
3 - Accessories (monitor, PDA, Printer, etc)
Your Dell Representative should be able to answer questions and help you re-place your order.

07-07-03, 11:50 AM

Quote:

Originally posted by MentalV
Our records indicate that this order has been canceled. Please contact a Dell Sales Representative at:
1 (800) 289-3355 then choose options:
2 - Sales
2 - Purchases for your home
then select either :
2 - Purchase a computer
3 - Accessories (monitor, PDA, Printer, etc)
Your Dell Representative should be able to answer questions and help you re-place your order.

Nothing in there about having to spend half your day on the phone OR the multiple transfers/disconnects you may have to suffer! oy! Please keep us posted.

07-07-03, 12:31 PM

talking to the rep right now for 15 minutes tryin just to find out why it was cancelled...

waiting...

it was cancelled cause the moron who filled my order never asked me some dumb questions(aint that great customer service?? they forget to ask and I get late order)

she is fixing it now...

she must be a 2 word per minute typist.... still on hold after 15 minutes, she is there hearing, just slow as heck....

10 more minutes, she gives me new order number but the stylus were not added.... she is filling the form the dumb guy didnt filled out the first time... this smells bad....

10 more minutes on hold...

stylus added after >I< got her the product number for them....
stylus $18... ouch... #@^#&^$...

now I get the upgrade Aug 18th... double #&%*#&$(*@&(*$#!!!!!!!!!!!!!!!!!!!!!!!!

and I cant scream now... I am at work....

EDIT- My phone says total phone call time - 52:47

GRRRRRRR!!!!!!!!!!! ARGH!!!

07-07-03, 12:50 PM

Quote:

Originally posted by MentalV
talking to the rep right now for 15 minutes tryin just to find out why it was cancelled...

waiting...

it was cancelled cause the moron who filled my order never asked me some dumb questions(aint that great customer service?? they forget to ask and I get late order)

Oh yeah, that makes sense. We don't have answers to a couple of question so let's just cancel the order. Too bad they couldn't provide a little customer service and at least shoot you an email to let you know they needed more info. That is ridiculous!

FLJeepGuy · 07-07-03, 01:04 PM

I'm in the same boat here... Called Dell 6/20/03 (ordered my two Axim X5's on 6/15). Spent nearly 1 1/2 hours getting transferred and dropped before I got ahold of someone who told me that since I was in my first 30 days that I would get the upgrades for free, but I'd have to call back after 7/1.

Called back on 7/1... another hour and 5(!) phone calls later, I had an order number for two upgrades. Waited until 7/6, but the order number never showed up on their order status site.

Called back on 7/6... another 1/2 hour gone and talked to 6 different people. The last person I spoke with said the guy on 7/1 "screwed up" (her words not mine!) and that the order was never completed. She kindly offered to "fix" it.

Checked back online today 7/7 and now I have an order for 1 (not 2!) upgrades, but am being charged for it! So, now I've emailed and gotten a nice response that the charges will be reversed (I'll believe it when I see it!)...

I'm still trying to get the order quantity fixed, and the online site shows 8/8/03 for my ship date (yea right)....

Gotta love Dell's Customer NOService!

FLJeepGuy

07-07-03, 01:31 PM

yep, those were the same word i heard today...

Radar On Paws · 07-07-03, 03:51 PM

Bizzarre. Mine still says "in production", ship date on or before 07/23/03.

oelph · 07-07-03, 04:28 PM

In the UK here and I've just had an email to say mine isn't in stock and they expect some at the end of the month.

Dell really should've provided it for download.

07-07-03, 08:34 PM

LOL mine is in production. It will take 3 weeks to make the cd in ship :) its faster to make & ship an ax than an upgrade kit ;P