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I'm in the same boat here... Called Dell 6/20/03 (ordered my two Axim X5's on 6/15). Spent nearly 1 1/2 hours getting transferred and dropped before I got ahold of someone who told me that since I was in my first 30 days that I would get the upgrades for free, but I'd have to call back after 7/1.
Called back on 7/1... another hour and 5(!) phone calls later, I had an order number for two upgrades. Waited until 7/6, but the order number never showed up on their order status site.
Called back on 7/6... another 1/2 hour gone and talked to 6 different people. The last person I spoke with said the guy on 7/1 "screwed up" (her words not mine!) and that the order was never completed. She kindly offered to "fix" it.
Checked back online today 7/7 and now I have an order for 1 (not 2!) upgrades, but am being charged for it! So, now I've emailed and gotten a nice response that the charges will be reversed (I'll believe it when I see it!)...
I'm still trying to get the order quantity fixed, and the online site shows 8/8/03 for my ship date (yea right)....
Gotta love Dell's Customer NOService!
FLJeepGuy
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FLJeepGuy
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Axim X5, PA255, 400 MHz, A05, WM2003
Socket Low-Power CF WLAN
CF Memory: 128MB, 256MB, 256MB
Sena Case
Last edited by FLJeepGuy; 07-07-03 at 01:07 PM.
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