Originally posted by XKalibuR we'll see if we get a fix friday.. I dont see the moderator in dell community service confirming this
Bleh....he just knows what Dell tells him. I could be wrong, but I don't think that he has any contact with the actual developers or anything.
__________________ Jordan M. Wigley
Aximsite.com
Email: jordan AT aximsite.com
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Before I start, I want to say that yes, Dell screwed up. Clearly, even a basic testing should have shown a problem and they should have held back on shipping the update or using it in their current production models. At the very least, since they know the problem exists and are trying to rectify it ASAP, they should have made a public notification of this on their website. They did pull the upgrade, which was a reasonable action.
However, having said that, I find myself compelled to say that some of the reactions I've been reading about this situation are a little over the top.
The people who have decided to ditch their Axim and go buy a iPaq solely on the basis of this situation are the ones who leave me most baffled. Surely it should have occurred to these people that if you can flash upgrade the entire OS, it was only a matter of time (and most likely a relatively short time) before Dell would release a patch to fix the problem.
I'm sorry, but I really find it hard to believe that anyone's life is so completely wrapped around their PDA (any PDA) that a slowdown renders the device SO completely unusable that it disrupts their entire life causing them to break down and give up - within a week or two of getting the device. I guess my first reaction is 'get a life - it's just a PDA'. I wonder how these people functioned before PDAs existed (you know - 1995?).
However, taking this to the next level of insanity are the small number of 'regular complainers' who seem to have decided to make this their personal crusade. One of them made the comment to a user here who didn't seem to have significant problems with the WM2K3 update by saying that there were hundreds of complaints and only one positive response - my first thought was that about half of the complaints came from the same four people.
The fact is that large companies can't turn on a dime - they measure actions in weeks and months, not hours. Dell screwed up, but they can't just stop everything and fix it. They have to keep moving and try to catch up. If Dell actually gets the patch out within the next week, they'll have had a three week turnaround, which is pretty good by most standards in this industry. There's also indications that it required Microsoft's participation in the fix (which also means it may have been an error on Microsoft's part...) meaning that it required TWO very large corps to respond quickly - twice as hard to do.
Sorry, this is just not the all reaching atrocity that some here seem bent to portray it as. It's a problem. It's being solved. When it's solved, you'll have a great PDA again.
Should you be annoyed - yep, you should. Should you be frothing and running around trying to put Dell down in any and every possible place? Well, it's your decision, but I think it makes Axim owners look pretty juvenile.
Cheers.
PS: I get my update on Monday. We'll see how it goes.
My Axim 400mhz will hopefully arrive on Monday. I hope that everything will work perfect, but if it doesn't it will probably be fixed as soon as they release a patch. I'm sure they are working hard to solve this problem.
Of course I will be a little bit irritated if it doesn't work 100% right out of the box, but I think some people here in these threads are just overreacting. This is not the end of the world and a patch is on the way :D
in response to JeffLewis comments, i find his thoughts refreshing, while my Axim with wm2003 is perhaps slightly slow at times, it is not the end of the world. I mean, if Dell can provide a patch in a resonably quick time frame, everyone will have forgotten about this in two months time. They are at the forefront of technology, their is bound to be some teething problems............be patient...........all will be resolved no doubt.........Amen:]
...but it's important to keep in mind that consumers should get the product they paid for. Dell has not officially confirmed that any sort of fix is on the way, and judging from the Dell tech support guy I spoke with, the left hand has no idea what the right hand is doing. Issuing a fix for problems percieved by users would be a wonder within such a short time frame, but issuing a public statement acknowledging that there is in fact an error and that a patch is in the works would not require 'weeks and months' to produce.
In defense of those users who may be overreacting to performance slowdowns, remember that the reason many people are in these forums are rabid Axim fans - and those ditching in favor of another company's solution are relative newcomers who may find themselves in a tight situation when it comes to making a decision about returning the unit within the allowed 30-day period or waiting to see what happens. Seems sensible to me that, should you be dissatisfied with the product you just purchased, and no support currently exists to acknowledge rectification of the issue, switching to another product is the way to go, especially when the other product apparently has no problems resembling those of the Axim.
For me, I'm keeping the damn thing...they can pry it from cold, lifeless fingers. But there is an issue here, and people deserve to stand up for themselves when a company is not moving to resolve a broken-when-it-shipped product. I don't know about you, but $300 matters, and I want the most bang for my buck.
Well said Jeff Lewis! As a new user of an axim (PPC2002) and a new member of this group I was finding it very disturbing to read so many negatives with no positive balance. I am awaiting my upgrade from Dell and, maybe naively, believe that they have the consumers concerns at heart since they need to continue to sell product.
I look forward to many years of using my pda - so far it has been an outstanding product.
I am pretty new at this PPC thing...my AXIM Advance was the FIRST PDA I've bought since my Sharp OZ-7000...so forgive me if I am naive, but why is DELL working on the problem? Didn't MicroSoft write Mobile 2003? Shouldn't they be the ones our angry should be directed at? I thought Dell (and all the other PPC manufacturers) purchased Mobile 2003 from MS? Please straighten me out! Thanks.
Originally posted by corymcnutt
[B but why is DELL working on the problem? Didn't MicroSoft write Mobile 2003? Shouldn't they be the ones our angry should be directed at? I thought Dell (and all the other PPC manufacturers) purchased Mobile 2003 from MS? Please straighten me out! Thanks. [/B]
I've never owned a PDA when a new OS rolled out. But my understanding is that MS releases the update to the vendors (Dell, HP, etc). Each of these companies then tweeks the OS for their devices (an HP update will not work on Dell, etc). This is Dell's first attempt at an OS upgrade for the Axim, much like the Axim was its first attempt at a PPC. Whereas HP and other manufacturers have been thru this a few times and have more experience in these matters. Basically, they know what they are doing already and Dell is learning as they go. At least that is my take on things.
Originally posted by JeffLewis Before I start, I want to say that yes, Dell screwed up. Clearly, even a basic testing should have shown a problem and they should have held back on shipping the update or using it in their current production models. At the very least, since they know the problem exists and are trying to rectify it ASAP, they should have made a public notification of this on their website. They did pull the upgrade, which was a reasonable action.
However, having said that, I find myself compelled to say that some of the reactions I've been reading about this situation are a little over the top.
Sounds to me like you are glossing over Dell's involvement here. They own the entire burden. THEY were the ones who produced this thing. THEY are the ones in the position to know if it works or not. THEY are the ones who have the ability to communicate with all customers who own these faulty devices.
THEY have failed to officially acknowledge there is a problem. You cannot take the annecdotal evidence of one or two posters as "recognition" of the problem.
Why the upgrade was pulled from their website is total speculation on your part... and by-the-way, upgrades can still be ordered over the phone.
Quote:
The people who have decided to ditch their Axim and go buy a iPaq solely on the basis of this situation are the ones who leave me most baffled. Surely it should have occurred to these people that if you can flash upgrade the entire OS, it was only a matter of time (and most likely a relatively short time) before Dell would release a patch to fix the problem.
I'm sorry, but I really find it hard to believe that anyone's life is so completely wrapped around their PDA (any PDA) that a slowdown renders the device SO completely unusable that it disrupts their entire life causing them to break down and give up - within a week or two of getting the device. I guess my first reaction is 'get a life - it's just a PDA'. I wonder how these people functioned before PDAs existed (you know - 1995?).
When I ordered my Axim Advanced, the website said PPC2002... only after my order was confirmed and shipped did I see that it was loaded with WM2K3.
"Get a life - it's just a PDA"... well, I don't like to waste money, and a PDA is just as much a part of organizing my life as pen-n-paper organizers are for others. PocketPC's are serious devices... just because you think "it's just a PDA" doesn't mean that others are capable of using it to it's fullest extent. A toy or inconsequential gizmo to you, is a serious business tool for others.
FYI, there were electronic organizers WAY BEFORE 1995...and that's what many of us used before PPCs.
Quote:
However, taking this to the next level of insanity are the small number of 'regular complainers' who seem to have decided to make this their personal crusade. One of them made the comment to a user here who didn't seem to have significant problems with the WM2K3 update by saying that there were hundreds of complaints and only one positive response - my first thought was that about half of the complaints came from the same four people.
The fact is that large companies can't turn on a dime - they measure actions in weeks and months, not hours. Dell screwed up, but they can't just stop everything and fix it. They have to keep moving and try to catch up. If Dell actually gets the patch out within the next week, they'll have had a three week turnaround, which is pretty good by most standards in this industry. There's also indications that it required Microsoft's participation in the fix (which also means it may have been an error on Microsoft's part...) meaning that it required TWO very large corps to respond quickly - twice as hard to do.
Sorry, this is just not the all reaching atrocity that some here seem bent to portray it as. It's a problem. It's being solved. When it's solved, you'll have a great PDA again.
Should you be annoyed - yep, you should. Should you be frothing and running around trying to put Dell down in any and every possible place? Well, it's your decision, but I think it makes Axim owners look pretty juvenile.
Cheers.
PS: I get my update on Monday. We'll see how it goes. [/B]
Again, all this is speculation on your part. You have no official Dell statements regarding the acknowledgement of the problem. A target date for the fix is just that... a target date. (assuming that the information is truthful and accurate) Target dates can and do slip. 2 weeks can turn into 2 months.
For those of us faced with the problem, we're also faced with a 30 day return policy.
A customer reaction to a real problem they are facing is more "rational" than the wishful thinking of a corporate apologist... but that's just my opinion.
Here's an update... I just got off the phone with Dell support. The technician stated, "the problem has to do with the processor going bad. There is nothing wrong with Pocket PC 2003. We have shipped Axims out with 2003 and no one has called to complain."
sracer, sounds like the Dell support guy you just talked to has no clue what he's talking about. Those guys are just minimum wage glorified tele-marketers. Call back three times and I bet you get three diferent answers.
I called back, because I wasn't happy with the idea of simply shipping back the Axim without an RMA number. Tech#2 took my info (I called to report a crackling sound in the speaker when powering on, a spongy D-Pad, and slow performance.... Tech#2 is sending out a new unit with a prepaid return box for the old one.
Sheesh, 2 calls and 2 drastically different outcomes! Obviously this new replacement won't be any better performance-wise, but at least it'll buy some time to see if Dell really owns up to the problem. There might even be a longshot chance of them sending a new unit with PPC2002 instead.
I would be curious chris if you were to load the same software that caused the slow down on the ax onto an HP if it would happen again. I am wondering if some software isnt optimized for the 2003 which in that case its not dells fault for the slow down
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