I don't really know what application(The first couple days I was loading everything) I loaded that caused my slowdown on my HP 2215 but there are some applications that create havoc on WM2003.
Since then I hard reset the system and just went with the stuff I needed and liked and my HP is back to being smoking fast.
Does the Axim 2003 come with McAfee? Virus software could cause a performance issue.
Everyone knows that the Axim are fast machines it is just a matter of Dell finding which application or configuration is causing the slow down. It is a software issue that will be resolved.
sure we can't expect a fix 24 hours after we start ragging on Dell, but it doesn't absolve dell of the absurd lack of care they've demonstrated in selling one of their flagship products.
What I find most disturbing is the near-dead silence from Dell everytime some issue like this pops up. When the SD memory cards Dell was selling on the same page as the axim started fouling up over 6 months ago, when the same cards work fairly well on vast majority of other devices, Dell didn't say anything. Dell didn't even pull the damn things from the customize screen until recently and theyve still barely acknowledged the problem. ("we're working with Sandisk to come up with a solution." yeah, right. talk to happycheesecake.)
Now WM2003 comes out and it starts doing the reverse of what it's supposed to--it slows down the Axim, right when the freaking hp221x's are coming out. sure its not the end of the world. and a handful of people are starting to say that the axim performs quite well in certain areas not heavily discussed. But 5 seconds for the Start Menu to show up? how could NOBODY notice that?
Dell could be a little more forthcoming about what's going on. with the issue being so widely reported how is it that half the techs still don't even know about it?
it'd be really nice if they put something up on their site about it too. of course, that's probably the least likely thing to happen, as it would totally kill business and make them look stupid. (....) Couldn't they at least put a notice up in their own technical forums?? Isn't that what the forums are for?? I bet they've got that one Dell-Rollie guy minding all the forums from the axim to the inspirons to the dell printers and the freaking optiplexes....
I understand that the kind of communication we're looking for is pretty well hindered by Dell's "corporate" status, but in the end all they look like is a company that doesn't really care.
and so much for that theory about delaying the ship dates...the axim I ordered on thursday shipped last night. (OK, normally I WOULDN'T be compaining about this.) I don't mind at all because I know about the issues with WM2003, but if theyre going to take sales on this thing shouldn't they hold off shipping until they get the product fix? I suppose they could stick a note in the box.... ("your axim sucks. we'll fix it in a week or two.")
anyway, whatever. as burns said, no one will care about this in two months.
Like most MS products we're the Beta testers. All these companies are trying to put their products out there on the basis of Time To Market. It is assumed that the 'small bugs' that are discovered can be fixed as they turn up. These forums are great sources of information for them and they should acknowledge that. However, for legal reasons and because of competition they have to keep things very close to the chest so to speak. I could tell you some stories about the wDSL project at Nortel for WorldCom and it would curl your eyebrows so I won't. I could say more but I am not going to belabor the point.
I bought my Axim X5 (first PDA) a few months ago. Just tonight I heard about wm2003 and did some searching at google.com. I eventualy wound up at Dell.com looking for a way to upgrade my ppc2002 device. That's when I found these forums and posts about problems with wm2003. Would it be best to just wait a month or so and see what the outcome of everything is before concidering an upgrade? My Axim X5 (400MHz) has been running fine and I am the kind of person who installs lots of programs whether I need them or not; though I have actualy gotten around to uninstalling a few lately.
As to my thoughts towards wm2003, reports say it mosty contains bug fixes which are almost all we can expect from Microsoft. I believe the best option for Dell at this time is to at least offer customers the choice of which operating system is installed on their Axim untill the problems are fixed. Selling poorly compatable hardware and software is just wrong.
I haven't had many problems with Dell, but their support is nothing amazing. Don't you just love it when they transfer your call to a closed department?
Ok....Called Dell three times today. I had to as the first two did not speak ANY English. IF you call the US support line you would think you would get someone that spoke at least some English. NOW WE KNOW HOW MICHAEL DELL IS MEETING HIS MARGINS. Slave Labor.
The first two in very broken English stated I think Dell is working on a patch to be released within the next 14 days.
The third one who spoke better English stated that a patch should be available within two weeks on the Dell website.
I guess this pretty much confirms what everyone else has been relaying. I still go back to why isn't this issue on the Ipaqs and the Toshiba as I have personally tested them and they are lightening fast. Even the 300mhz Toshiba was much faster with no lag time. Seems to me it is a DELL issue and not a Microsoft issue.
I called Dell today and cancelled my upgrade CD. After spending more hours than I cared to trying to get answers from Dell support, I decided to wait until the issues I'm reading about are resolved.
My Axim (X5 400 purchased in May 03) is working just fine now with PPC 2002, and I have no doubt that the PPC 2003 issues will be resolved shortly. So I'll just ride it out until it's running a little smoother. Just like each new PC version of Windows, I always wait until at least the first SP update is out before upgrading. Nothing I've read so far sounds devastating; just annoying. I keep reading posts that the ipaq and other PPCs are having no such issues, yet, at the same time, I read an article about Dell's PPC 2003 reported problems and it pointed out that Dell released 2003 earlier than Compaq and Toshiba. I'm not sure if the posts claiming absolutely no problems with PPC 2003 on these other PPCs are entirely accurate. And many of the really vocal posts, even on different boards, are from the same few persons.
One reason I cancelled my order with Dell was that no one at Dell support can tell me if they intend to delay shipping the upgrade CD until after they make their fix, or ship it as is and post a patch later. I'd rather wait until I know the CD is upgraded; I don't see the need to upgrade immediately and then wait for a patch download. Plus I'd have to keep checking their website because Dell unfortunately does not notify their customers when upgrades and patches are available. It wouldn't be difficult with broadcast e-mails. My reason for pre-ordering the CD in the first place was that my Axim shipped with the A02 ROM version, (even though the A03 upgrade had been out for several months before my Axim was supposedly "built"). I downloaded the upgrade patch but it failed after copying 40% of the files. I called Dell and a tech walked me through the process again, and it still failed. The tech then said that I really didn't need the upgrade anyway. Not satisfied with that, I wrote Dell e-mail support and received a response that I should download the patch again and retry it. Did that, still failed. The next tech I spoke with said I must have a corrupt system file, and the only way to resolve it would be to return the Axim and they would ship me another. But they would ship me a refurbished (read "USED") Axim, and it would still have only the A02 ROM and I'd still have to install the patch. Since my new Axim was only five weeks old (barely too late for the 30 day satisfaction guarantee), I didn't feel it was right to have to accept a used Axim in its place. And no guarantee that the ROM upgrade would work any better. The only other option she offered was to order the PPC 2003 CD and that would replace the ROM with the latest and greatest. So I ordered it. Now I've cancelled it and will wait until the initial issues are resolved.
By the way, if anyone has a clue as to why the A03 ROM upgrade won't install (like, uninstall XYZ program first, change this or that setting, then install), and has a solution for me, I will be forever grateful!
Now, my rant: Dell's support is severely degraded from my first Dell purchases in 1998. I don't know if this is true of their PC support, but the Axim support is really deficient. I have had to call several times just to speak with someone who has enough command of English to communicate with me. I can deal with accents, but Axim support techs are beyond just accent problems; I often just cannot understand what they are saying, and just as often they can't seem to understand me. My understanding is that they have outsourced all Axim support to a third party contractor in India. In the engineering profession I have been working with people from India for three decades, and, while many have heavy accents, they are able to communicate quite clearly. But the Dell techies are beyond just accent problems; some just don't speak much English at all, which makes technical support difficult if not impossible. I hope that this is not true of all Dell support, as I would have to take a real hard look at whether I want to purchase my next desktop system (which will be pretty soon; mine is now four years old) from Dell. Granted, Compaq, HP, and Toshiba are out based on their "non-support", but if Dell has done this to all their support (outsourcing to India), then they've removed their primary advantage over the competition.
Originally posted by Scylla I called Dell today and cancelled my upgrade CD. After spending more hours than I cared to trying to get answers from Dell support, I decided to wait until the issues I'm reading about are resolved.
What was the point in cancelling it only to reorder once the problem is solved? I'm quite certain they won't send out those orders until it's fixed. *scratching my head*
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I'm never "quite certain" about upgrades to new versions. As I said, I usually wait until initial bugs shake out on new Windows PC versions. (Witness those who dove headfirst into Windows ME!) Why not wait now for this? My Axim's working fine right now, and I'm not certain just what added functionality I'll gain with 2003 that can't wait a bit. Why are some folks chomping at the bit to get it right now? If there's a big jump in performance and/or functionality, I'm sure I can read all about it here and jump on the bandwagon when I feel comfortable they've got it right.
I really think all the gnashing of teeth right now is somewhat overblown, but all the same, since Dell isn't yet acknowledging an issue with PPC 2003 (and three of the techs I spoke with -- that I could understand -- insisted that there are no issues and PPC 2003 is working just fine and zero complaints have been registered with Dell), I'm perfectly content to operate with PPC 2002 and wait until the issues smooth out. Considering the quality (or lack thereof) of Dell's tech support for Axims, I'm not as confidant as you are that the CD shipments will be delayed for the fix.
My primary uses currently are Contacts, GPS mapping while on business travel, and Pocket Word and Excel. And they're all working great with PPC 2002! No need to for me to change until it's all smoothed out!
Originally posted by sracer Easy to say when you have a working Axim.
Is it not working at all? Or just slower?
Since you must have just gotten a new Axim if you have PPC 2003, I agree that you have a little more of a beef. I guess I'm really talking about those that just HAVE to have the upgrade to their existing Axims NOW or their life will be incomplete. For those, take a breather and wait it out a bit.
For those of you who received a new Axim with PPC 2003 and it's running slower than expected: hang in there; I'm confident it'll be fixed in a matter of a few weeks or so, and it is usable in the meantime. If anyone has a new Axim with PPC 2003 that is completely non-functional, opt for the replacement as you're in the 30 day window, and continue to do so until you get a working Axim. With the Advance program, they'll mail you one before you send yours back.
Originally posted by magglass1 This may be the wrong thread to post to, but today I just noticed my Axim has an Intel PXA255 and not a PXA250. Do any of the Axims have a 250?
yes, axims purchased around march may have a 255 or a 250, earlier then that they all had 250s.
Also refurbished units may have a 250, but probably only up to april or may
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PDA: X51v - ROM A12
Case: Stock dell sleeve case
Memory: 2GB OCZ SD Card, 512MB Kingston CF card
Accessories:
Holux 236 Bluetooth GPS
Dell Bluetooth keyboard
Sony MDR-V500 Bluetooth Headphones (built with parts from Logitech Bluetooth Headphones)
Originally posted by Scylla Is it not working at all? Or just slower?
I suggest that you read the various other posts in this section on the subject. We've clearly stated...numerous times, what the problems are. But I'll run them down once again.
The system starts out very sluggish to begin with. The more the device is used, the slower things get. After about 10 minutes of use... it locks up requiring a soft reset. Then the cycle starts all over again. Because of the sluggish and degrading performance, ActiveSync has difficulty syncing data. I had to perform 3 soft-resets in order for AS to get all the way through the syncing process.
We're not talking about picky users who expect and demand lightning performance... hobbling slowly along would be something that could be tolerated until a fix arrives. But this thing is unusable. Half-way through editing an appointment, the device froze. I could tell it was about to because it took over 5 secs for the pop-up keyboard to appear.
Quote:
Since you must have just gotten a new Axim if you have PPC 2003, I agree that you have a little more of a beef. I guess I'm really talking about those that just HAVE to have the upgrade to their existing Axims NOW or their life will be incomplete. For those, take a breather and wait it out a bit.
No one in this thread is complaining about not having the upgrade available so I wouldn't have thought to interpret your comments that way.
Quote:
For those of you who received a new Axim with PPC 2003 and it's running slower than expected: hang in there; I'm confident it'll be fixed in a matter of a few weeks or so, and it is usable in the meantime.
I don't know where this "confidence" is coming from... but as of today, Dell has failed to acknowledge that there is a problem at all.
The first step in resolving a problem is acknowledging that there is one.
Don't you think it is strange that NO one with an Axim running WM2003 has come forward saying, "bah, it isn't as bad as they're making it out to be."? Funny how people on the sidelines (NOT experiencing these problems) have a "better handle" on the situation. (sigh)
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