dudeman0501

"Dell representatives said on Monday morning that the Round Rock, Texas-based company was aware of the concerns stated online by Axim users and is investigating these. However, they added it had not received any formal complaints from Axim owners through its tech support service. " Of course Dell hasn't recived a "formal complaint". Their tech reps rufuse to listen to any complaints, and deny that there is a problem.

"We're working to verify whether or not there's a performance issue," said Jess Blackburn, a Dell spokesman." VERIFY a performance issue? What do they need to do to verify? One look at ANY PPC fourms and they got verification.

I have always liked Dell. But over the years, I have seen a decrease is in Dell's Customer Support. Now, I have decided not to order the upgrade until they fix the problem. And I will seriously look at other companies before buying a Dell again.

drunken

get the full article here:

http://news.com.com/2100-1041_3-1025531.html

it also mentions AximSite:

Quote:

"My Axim (X5) with the 400Mhz processor and PPC '03 is very slow loading most programs," a poster who goes by the handle Cyberlord wrote on a bulletin board at AximSite, an Axim enthusiast Web site.

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Dell Axim X5 Advanced (400Mhz)
Windows Mobile 2003 (A05)
RhinoSkin Aluminum Hardcase
D-Link DCF-660W CF WiFi Card

FrstdOne

I guess email, snail mail, and phone calls don't count as formal complaints...

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