snathanb

Quote:

Originally posted by dumwaldo it sounds silly when you say it that way with the little smile face at the end but how does it sound phrased like this... a multibillion dollar corperation is unable to create a patch in a timley fashion so they are conspiring to provide misinformation to prevent thousands of consumers from returning $300 PDA's and all the accessories that were purchased with them. not so cutsey when you say it that way now is it?

Sure it is :D

The way the original poster worded his complaint made it sound is if the whole delay was centered around him (A single person ) not being able to return it... that's what I was joking about.. .picturing evil guys sitting around a conference table plotting the delay of the operating system patch because they know duddley's time is almost out.

spectre3ooo

Quote:

Originally posted by Snerdley ...he 'says' the 30 day window extends from the resulution of a customer satisfaction incident, and that it was up to the CR to extend that or not.

Do you think the release of the *rumored* patch would qualify as a resolution of a customer satisfaction incident? Has anyone called and tried to get their 30 day window extended?

Chris Leckness

I can guarantee they are working hard to make it available.

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Chris Leckness, Microsoft MVP Windows Mobile

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DennisFranz

I have no idea of the legality of the issue but there are a few items that seem crazy.

First I think credit card purchases will not allow a charge dispute after 30 days. You may even try since each card company may have different policies. It would not hurt. Being that Dell is an online retailer, I would say 90% + are made via credit card vs accounts such as a business (billing accounts) for normal Axim users.

Dell has sold a defective item. Regardless of the issue of the 30 return window, the item is defective and Dell has acknowledged this.

Do they expect consumers, not just us in AXIMSITE, to sit idly by while the 30 days (maybe 60 days for the 1st purchasers) to wait for a patch.

I forsee some type of class action lawsuit for refunds since 1st of all, they sold defective items and later pulled the item. There was no recall for the defective items already out (purchased). They found the item 'defective' enough that performance was hampered to a point for Dell to decide to cease sales.

30-60 days of warranty is gone, lost, since the unit does no perform as expected and designed. There is no user compensation for the defective units except some comforting 'the patch is in the works' promise. No extended warranty, partial refund etc. Dell just keeps the money.

DennisFranz

Ooops. Sorry about the 60 days. I thought someone in the Dell forums said the end of August, not the 1st...

duddles007

nope, dell has it out for me.....
and only me, im sorry i drug you all into this

duddles007

:D









:crooked:

XKalibuR

u ok d00d?

Jwilker

The gov't mind probes must have taken over for a minute :)

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John Wilker

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