Dell fix on 7/26/03? - Page 3

FrstdOne · 07-26-03, 01:33 AM

Well. 1:32 AM and my ship date hasn't changed yet. I guess that's a good thing as it hasn't been pushed back from 8/14.

spectre3ooo · 07-26-03, 03:23 AM

hmm...still no patch...*sigh*...it's been 3 1/2 hours (EST), you'd think they'd have it out quicker than that...

j/k ;)

07-26-03, 09:36 AM

OK , the e-mail I got yesterday stated shipment of my upgrade had been delayed until August 22, 2003. However When I go to the order status page on the Dell web site , It now states , and it did not say this yesterday

"Although we had anticipated being able to ship your order sooner, we are experiencing an unexpected delay and we will not be able to ship you your order until 8/1/2003. You have chosen Next Business Day shipping; therefore your expected delivery date is August 4. We apologize for the delay. We will continue working hard to get your order to you"

I wonder which one is correct ?????

Electraglider · 07-26-03, 10:20 AM

Quote:

Originally posted by corymcnutt
I just got an email from Dell today stating that my 2003 upgrade will be shipped on or before 8/22...At least they apoligized for the delay! I don't mind waiting as 2002 is working fine for me, but a company like Dell should not be throwing out so many dates...and if they have a "team" of software geeks working on this thing how can it take so long?

You said it yourself. "team"

FrstdOne · 07-26-03, 11:37 AM

Still no change

07-26-03, 12:08 PM

I just received an email from Dell tech support at 11:30 last night:

Quote:

Dear Dan,

Thank you for your time and cooperation for carrying out the requested troubleshooting.

I apologize for the persistent trouble that you are facing.

Dan, as I said before, it is difficult to give an estimated time for the patch but I should release this month.The firmware upgrade is under development and will be made available to customers once it is fully tested.

Thank you again for choosing Dell.

Respectfully,

** Sean**
** ~DTC22485 **
** 9:00AM-5.30PM Central (Sat-Wed) **
Dell eSupport and Services.

Hoping it will still be released this month but not holding my breath... ;)

mpoffo · 07-26-03, 06:30 PM

My still says 7/28/03. Been that way since the delay. I expect it will change soon but nothing yet. It seems like we at least might be getting close.

MikeBravo · 07-26-03, 09:35 PM

I can not say what Dell will do to fix their glitch on units that have already shipped, but for those who are interested in placing an Axim order, you might like to know that the Dell production tracking web site said that mine shipped today. In light of the attached correspondance, we might assume the problem is fixed.

Please include the following line in all replies.
Tracking number: AT20030721_0000016593

Dear Michael,

Michael, the issue have been fixed by our Research and Development
team and your Axim will not have this issue.

Thank you for choosing Dell.

Respectfully,
** Morven **
** ~DTC41063 **
** Sunday - Thursday 7:00 p.m. to 3:00 a.m. **
Dell eSupport and Services

> -----Original Message-----
> From: "Mike Burks" < >
> Sent: 26 Jul 03 10:28
> To: dellsupport@dell.com
>
>
> Please read these links, and please read my last email to Dell carefully.
>
>
> http://forums.us.dell.com/supportfor...essage.id=4348
>
> http://www.theregister.co.uk/content/68/31798.html
>
> I think you will see that my concern does not require trouble shooting or
> further information from me. Since I don't have it yet, it would be a little
> difficult to troubleshoot it.
>
> What I want to know is will the problems presented in the above links be
> corrected, or should I cancel my order for a Dell Axim5?
>
> ----- Original Message -----
> From: <support@dell.com>
> To: < >
> Sent: Saturday, July 26, 2003 6:12 AM
> Subject: Re: AT20030721_0000016593 ~xSP~ #issuenotlisted-Issue NotListed
>
>
> > Please include the following line in all replies.
> > Tracking number: AT20030721_0000016593
> >
> >
> > Dear Michael,
> >
> > Thank you for contacting Dell eSupport and Services (ESS). We
> > appreciate the opportunity to assist you. We apologize for the
> > inconvenience caused to you and we assure you it is our hope
> > that you have a positive experience with us.
> >
> > I have received your mail, but at this juncture, I have chosen
> > to request you for some more information on the issues that you
> > are facing.
> >
> > The last mail that you have sent does not provide the information
> > that is critical from troubleshooting point of view. Therefore,
> > instead of my giving you any vague troubleshooting steps, please
> > provide a description of the exact problem and any troubleshooting
> > that you may have done (including the exact syntax of any error
> > messages) so that we can determine what the exact problem is.
> > This should include names and descriptions of any hardware or
> > software with which you are receiving the errors.
> >
> > Once I have the information that I have asked for, I will be
> > in a position to assist you with issue specific and system specific
> > troubleshooting, to bring an early respite to your situation.
> >
> > Thank you for choosing Dell.
> >
> > Respectfully,
> > ** Morven **
> > ** ~DTC41063 **
> > ** Sunday - Thursday 7:00 p.m. to 3:00 a.m. **
> > Dell eSupport and Services
> >
> Please include the following line in all replies.
> Tracking number: AT20030721_0000016593
>
>
> Dear Mr. Burks,
>
> Thank you for contacting Dell Customer Care.
>
> I apologize and truly regret any frustration this matter may
> have caused.I have forwarded your request to our concerned department
> and you will receive a reply to your request shortly.
>
> Again, I apologize and regret the inconvenience caused.
>
> If you have any further questions or concerns, please contact
> us at :
>
> www.dellcustomercare.com
>
> Thank you for contacting Dell
>
> Have a nice day.
>
> Respectfully,
>
> Austin
> ~DTC22221
> 12.00Noon-8.30PM CST Tue-Sat
> Dell Customer Care
>
>