I queried with Dell the location of the patch for fixing my UK Axim which has an A04 ROm and received the following email from them:

***********************************************
Hello Mr. Higgins,
Click the link below to download the latest ROM update as a
bug fix for Pocket PC 2003.

http://search.dell.com/search_result...&prsch=true&rl
evel=2&kwfilter=any&keywords=R64365.exe&subcategor y=dyd

Thanks & Regards,
Shwetha K,
Senior Technical Support Representative,
Dell Technical Support,
India.
***********************************************

Like everyone else I have tried this and the update will only start if I change the time zone from Uk to US and when it completes I get the 1/13 error and have tried all the other tips out to get it to work like leaving the batteries out for 10 mins and then trying.

Dell now say that it will be 10 days or so before the fix is ready, but I could get a refurbished Axim in 2 days - but they will not say if it has the fix on it. I have told them I do not want a refurbed unit and want a new one and they say I would have to wait 7 days and they cannot say if it would have the fix on it or not.

I WISH DELL WOULD LEARN ABOUT CUSTOMER RELATIONS!!!!

After all we bought the kit direct and Dell do not sell through shops so they know only too well who bought the Axims and their contact details.

To top it.......Dell say if not ahppy they will give a full refund! HAH What about the other non-dell accessories I have bought I cannot take them back.

I have a Corporate Account for work with Dell and have tried going down that avenue to force their hand but that failed...they are just closing ranks and giving different stories each time you speak to them. Very very very poor show DELL!!!!!!!!!!!!!!

I will wait 2 weeks and no longer then will take action for compensation for the Axim, Bluetooth CF Card and cost of other non-dell accessories.

MARTIN HIGGINS - MM3AWM
LICENCED AMATEUR RADIO OPERATOR

DUNDEE. U.K.

**********************
Dell Axim X5 Bought 30/6/2003
Dell TrueMobile 300 Bluetooth CF Card
256Mb SanDisk SD Card
Tom Tom USB GSP System

PDA: X51v - ROM A12
Case: Stock dell sleeve case
Memory: 2GB OCZ SD Card, 512MB Kingston CF card

Accessories:

Holux 236 Bluetooth GPS
Dell Bluetooth keyboard
Sony MDR-V500 Bluetooth Headphones (built with parts from Logitech Bluetooth Headphones)

Dell now say:

*****************************************
Hi,
Please confirm if you have downloaded the file R64365.exe. I have
escalated this issue to product support who is working on this. Please give
us some more time. The solution is due to be released soon.

Rgds,
Shwetha K
*******************************************


mmmmmm

MARTIN HIGGINS - MM3AWM
LICENCED AMATEUR RADIO OPERATOR

DUNDEE. U.K.

**********************
Dell Axim X5 Bought 30/6/2003
Dell TrueMobile 300 Bluetooth CF Card
256Mb SanDisk SD Card
Tom Tom USB GSP System