sracer

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Originally posted by HBKDinobot If I had the A04 ROM I would be REALLY pissed at Dell right about now.

If you had the A04 ROM you should really be pissed at yourself right about now.

Those of us with the A04 ROM knew what the deal was. Dell gave us 30 days to make sure that we were happy with our purchase and if we weren't satisfied, we could return it for a full refund. Despite what I think of Dell, this 30 day money back guarantee is really very good.

On day 27 or so after our purchase we each had to make the decision... "am I happy with the device or not?" If we were happy with the performance of A04, then we kept it...and so should STILL be happy with the performance. If we were unhappy, we should've returned it for a full refund. (which quite a few of us did).

Now... there are some of us who were unhappy with A04 but were willing to wait for a fix. This was blind faith on their part. Dell didn't promise customers when a fix would be available...there was an online news report that one would be available, but nothing concrete. The reset of the reports on fix came by way of the community posting anecdotal evidence by way of what support personnel told them when they called.

These people took a gamble on Dell, and lost. Plain and simple. It's like someone going to a blackjack table at a casino, playing their hand, and busting out. To lash out at Dell at this point in time is like cussing a blue streak at the deck of cards at that blackjack table.

A05 still has problems. They're not of the magnitude of A04's woes, but they are there. Why people with perfectly fine Axims running A03 are tripping over themselves to install A05... THAT I just don't get. :crooked:

HBKDinobot

Quote:

Originally posted by sracer If you had the A04 ROM you should really be pissed at yourself right about now. These people took a gamble on Dell, and lost. Plain and simple. It's like someone going to a blackjack table at a casino, playing their hand, and busting out. To lash out at Dell at this point in time is like cussing a blue streak at the deck of cards at that blackjack table.

So your saying that Dells customer service is a gamble? That I agree with, and thus I would be pissed off at Dell because customer service should not be a gamble... if you have a problem they should fix it.... The 30 day thing is fine and dandy, but what major company doesn't do that? Its not like Dell is the 30 day angels... that's standard. Sometimes you wouldn't even know there is a problem until after 30 days. Or until you heard it somewhere (like here). How are these people supposed to know if their Axim was slow unless they owned another one? They had nothing to compare it to.

sracer

Quote:

Originally posted by HBKDinobot So your saying that Dells customer service is a gamble? That I agree with, and thus I would be pissed off at Dell because customer service should not be a gamble... if you have a problem they should fix it.... The 30 day thing is fine and dandy, but what major company doesn't do that? Its not like Dell is the 30 day angels... that's standard. Sometimes you wouldn't even know there is a problem until after 30 days. Or until you heard it somewhere (like here). How are these people supposed to know if their Axim was slow unless they owned another one? They had nothing to compare it to.

Whether or not 30 days is standard practice in the industry is not the point.

I am NOT saying that Dell's customer service is a gamble... it just plain out stinks. That is a right-in-your-face fact. As for not knowing about the problems with A04... it is impossible for someone to use their A04 Axim for more than 10 minutes and not know there is a serious problem. (let alone 30 days)

Dell never promised to have problems fixed in a timely manner. You can hope for it, but they are under no obligation to do that. But they do promise 30 day money back guarantee...and that is the only thing you have an assurance on.

Use it for up to 30 days.... are you happy with it? GREAT! If not, return it. It really is that simple.

Dell deliberately shipping a faulty product: Dell's fault.
Customer keeping a defective product: Customer's fault.

MentalV

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Originally posted by sracer Dell deliberately shipping a faulty product: Dell's fault. Customer keeping a defective product: Customer's fault. [/B]

what about those that bought PPC 2002 just before 2003 came out and were promised a CD so they wouldnt return the product?

How you think we feel?

lord rick

Just sell your PPC2002 Axim on Ebay, then buy a PPC2003 Axim from Dell.

You won't have to pay $30 for the upgrade CD, and with the money you get from the ebay sale, it would just about pay for the new Axim, if you catch a sale with coupons and all.

I just don't understand why anybody would hold onto their 2002 axim, if (and only if), they really want 2003.

Don't wait on Dell. As I said at the very beginning of this fiasco (at least a month ago) , there is no guarantee Dell will have the fix next week, or the week thereafter, and there is no guarantee it will work.

It was true then (oh, how true!) and it's true now.

So again, why wait? I sold my Axim, and chose to get an Ipaq. But if you're set on an Axim, just buy a new one.

MentalV

that is why I am complaining and why I have complained to Dell before... I DONT NEED to go through all the trouble of selling the Ax... it shouldnt be "the customer's responsability" for something the company has done wrong...

lord rick

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Originally posted by MentalV that is why I am complaining and why I have complained to Dell before... I DONT NEED to go through all the trouble of selling the Ax... it shouldnt be "the customer's responsability" for something the company has done wrong...

Dell is *not* going to make you happy. Only you can do that. They don't care about your frustration. Not at all. You can complain until you're blue in the face and it will get you nowhere. Or worse, you get the comments from the few rabid Axim fans about how you have nothing to complain about and you should be happy to even have such a wonderful device. Basically you aren't getting any sympathy from anyone, and even if you were, what difference does it make. None. You still don't have PPC2003.

What is all this drama worth to you? It could be over right now for less than $50 out of your pocket. Probably a lot less.

sracer

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Originally posted by MentalV what about those that bought PPC 2002 just before 2003 came out and were promised a CD so they wouldnt return the product? How you think we feel?

I don't know how you feel... but I can tell you how I think you should feel... ;)

You've got a great device. When I ordered my Axim Advanced, I was expecting to receive 2002... not the 2003 that I received. Had they given me what their website said they were sending me, I'd be a happy Axim owner right now. (instead of a happy HP2215 owner)

PPC2003 has problems that transcend Dell's (or any other manufacturer's) implementation. Incompatibility with software and drivers. Dell is unwittingly doing you a favor by not releasing the upgrade now. If Dell promised you a free upgrade to 2003, then I'm sure they'll honor that. And it may very well be to your benefit if they don't send the free CD until A06 is released.


My HP2215 is blazingly fast running 2003... but I'd temporarily trade a little performance for increased software compability. My favorite app is busted under 2003... PocketMIDI. :(

zukakog

I have a file that some people think helps with the 2003 problems. It hasn't helped me but if anyone wants it, let me know.

CHAOSiTEC

well, what makes me wonder is why we in europe got the upgrade and you all didnt, now that is strange, ive got the 2 CDs right here next to me, and i got those i think on 9th of august...

well, now the funny part... i might need to return my upgrade, because there is no license key for the outlook upgrade...DOH!!.... ive been told by dell denmark, that they will call me when they know what to do.... now thats a week ago... and still no word..... on the good side... (partly) it seems like bluetooth support is almost ready from dell (truemobile) for wm 2003.....

SteveG

Mine still says the estimated ship date is July 9th, 2003

russian

If you will check out this forum, it appears that there are a lot of frustrated toshiba customers around about the same issue 2003 upgrade. So problem is quite universal. I think Microsoft really did somthing wrong this time. Or may be they just favor HP and wrote new operating system for HP only?
http://www.pocketpcpassion.com/forum...threadid=33932

cageyjames

This just cracks me up...
From my Order Status Page... :rolling:

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Date of Purchase:06/23/2003 Estimated Ship Date:on or before07/22/2003 You must be available to sign for your shipment when it is received.Although we do not anticipate a delay in your order, we occasionally run into unexpected delays in the manufacturing process. If this should happen, we will notify you and provide a revised estimated ship date.

MentalV

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Originally posted by lord rick Dell is *not* going to make you happy. Only you can do that. They don't care about your frustration. Not at all. You can complain until you're blue in the face and it will get you nowhere. Or worse, you get the comments from the few rabid Axim fans about how you have nothing to complain about and you should be happy to even have such a wonderful device. Basically you aren't getting any sympathy from anyone, and even if you were, what difference does it make. None. You still don't have PPC2003. What is all this drama worth to you? It could be over right now for less than $50 out of your pocket. Probably a lot less.

Ok I am going to steal/break your car, then you go buy another one/fix it... its only $500 or less out of your pocket after insurance deductable... you seem like the person who doesnt defend what is yours. Is this what you are saying?

Dell is not going to make me happy, (*insert incredibly loud DUUUH!! here), but if they are not going to make me happy, I am not going to make them happy either. Reason I wont recomend their products, same reason I post bad opinions about them. Reason I made the posts I did.

I can believe how people are taken for fools and they just sit there or keep walking looking for the next company to do the same. You did right on buying another product, it might have worked for your situation but it doesnt work for mine. I want and like my Ax but I also want the extra features of WM2003 that were offered to me. If they are bad, if the thing is still not 100% finished, if the CD comes with bubble gum on it, I DONT CARE, it would be my OPTION to finally decide if I want to install it or revert to 2002. All I am saying is that they promised and they didnt delivered.

You are recomending me to seel my Ax and buy another with 2003... sorry I am not going to be the kind of person that would go out and buy from them again, that actually means TWO sales to a company I dont trust with customer support. And I am not going to buy an iPaq or other PDA, I like the Axim product, the Ax is an incredible piece of equipment but I am not complaining about it, I am complaining about Dell's lack of respect for their customers.

I will keep my Ax because I like the device, I will keep complaining because their customer service sucks. It's my right to say it, I take it and run with it.

HBKDinobot

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Originally posted by MentalV I will keep my Ax because I like the device, I will keep complaining because their customer service sucks. It's my right to say it, I take it and run with it.

Indeed... If everyone just sat on their hands when ever there was injustice nothing would happen and this country would suck. It's people who complain, make a fuss, and show the facts, that get things changed for the better. Not just sitting there waiting to get screwed in the behind again, that just tells the companies that they CAN take advantage of the customer. We should not and cannot allow that.